31 West

JULY 4, 2018

EXAMPLES OF GREAT CUSTOMER SERVICE. By now, I assume everyone knows that your company’s customer service needs to be both professional and excellent if you want to build and maintain a successful business. 78% of transactions are bailed on because of poor customer service – that’s a lot of income being thrown out the window. And to fix this, it takes about 12 positive experiences to cover for a bad one – how are you going to convince someone that had a bad experience with you to give you another

Customer Service 130

Customer Service Service Call Center Outsourcing 130

Presidio

JULY 9, 2018

Quickest way forward to a cloud computing service model with minimal operational disruption and the most workload placement flexibility. VMware Cloud on AWS (VMC) is a new cloud service offering from VMware which enables customers to run the VMware Cloud Foundation technology on AWS infrastructure. VMC is a great way forward to a cloud computing service model for Federal Governments without abandoning the long-time benefits of VMware’s products, along with years of operational and manageme

Government 62

Government Flexibility Out-Tasking Automation 62

Magellan Solutions

JULY 26, 2018

An online and campus education services provider saw significant improvement in its conversion eight months after Magellan Solutions handled its lead generation campaign. The client teamed up with Magellan Solutions because of the referral of a previous client. Apparently, Magellan Solutions and the previous client established a good relationship during the course of their partnership.

Service 58

Service Sales Accounting Call Center 58

SourceFit

JULY 26, 2018

The World Bank is keeping its 6.7 percent its growth forecast for the Philippines in 2018 and 2019 as the economy is driven by strong consumption. Private consumption is projected to grow by 5.9 percent this year and further expand by 6.2 percent in 2019. The global lender expects increased public investments due to higher public capital outlays and infrastructure spending.

Banking 52

Banking Outsourcing Finance Government 52

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Chazey Partners

JULY 20, 2018

IQPC’s 2018 Intelligent Automation Week Chicago conference brings together automation leaders across all industry, functions and maturity levels to address opportunities and challenges in implementing … 2018 Intelligent Automation Week Chicago Read More ». The post 2018 Intelligent Automation Week Chicago appeared first on Chazey Partners.

Automation 52

Automation 52

Safeguard Global

JULY 3, 2018

One of the most common problems I encounter in my daily interaction with HR professionals is what I’ve come to call the “missing sock.” In laundry, you have a list of required steps: sorting, washing, drying, folding. But no matter how diligent you are, when it comes to completing the process—putting everything away—you’re sometimes faced with a complication.

Payroll 40

Payroll Insurance Banking Healthcare 40

Magellan Solutions

JULY 10, 2018

It is very seldom that people apply voluntarily for an insurance. Most of the time, insurance companies need to go where they are. For example, when Best Life Rates surveyed a number of Americans, the majority of the respondents did not consider insurance as a necessity. Only three percent said they do. The good thing is, American consumers are feeling less and less pressure when it comes to financial stability.

Insurance 40

Insurance Call Center Sales Research 40