February, 2018

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Types Of Call Center Services For Various Business Needs

Magellan Solutions

Most people who have never been in a call center or has never worked in a call center would not know that there are many types of call center services. Some people probably know inbound and outbound. However, not only those two exists. There are still many types and categories under those two. For starters, inbound call center is where agents answer calls from customers and potential customers.

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22nd North America Shared Services & Outsourcing Week

Chazey Partners

The Shared Services & Outsourcing Week North America is considered as THE world’s largest and longest running event for Shared Services, Outsourcing, Transformation & GBS … 22nd North America Shared Services & Outsourcing Week Read More ». The post 22nd North America Shared Services & Outsourcing Week appeared first on Chazey Partners.

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Philippines is 3rd Fastest-Growing Economy in Asia

SourceFit

The Philippine economy grew by 6.6 percent in the fourth quarter of 2017 with a 6.7 percent full-year growth rate, making the country the third fastest-growing economy in Asia, according to the Philippine Statistics Authority (PSA). Economic growth in 2017 trailed behind China (6.9 percent) and Vietnam (6.8 percent). PSA said growth in the fourth quarter (Q4) was slower than the third quarter expansion but similar to Q4 in 2016.

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3rd Shared Services in Higher Education

Chazey Partners

SSON’s 2018 Shared Services for Higher Education conference brings together shared services leaders across all functions and maturity levels at institutes for higher learning to … 3rd Shared Services in Higher Education Read More ». The post 3rd Shared Services in Higher Education appeared first on Chazey Partners.

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The HR Leader’s Workforce Management Guide

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

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Identify Potential Markets Through Market Research Outsourcing

Magellan Solutions

Are you sure about your target market? Are they really the right people to sell your goods and services? Identifying your target market is very important in every type of business. Whether that is a service or a clothing boutique, you don’t want to go through the same trial and error process just to see if the “guestimate” of your market is correct.

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The Impact Of Offshore Legal Process Outsourcing To Law Firms’ Market Growth

Magellan Solutions

What is the best way to attract new clients? In the legal industry — and perhaps in any other industry — offering high quality services for a much cheaper price is a guaranteed method of stimulating market reach. But in a field where competency is crucial, legal firms and other business entities often have difficulty meeting that particular demand due to the skyrocketing rates of legal professionals.