Magellan Solutions

JULY 4, 2017

Many healthcare providers find themselves in a challenging position every day, one that involves choosing between their patients and their desired service quality. In their attempt to provide a more professional, business-like treatment, sometimes the very people they committed to serve first, end up being relegated. This unfortunately common scenario can result in low patient satisfaction levels and unprofitability of the healthcare provider.

Outsourcing 67

Outsourcing BPO Healthcare Jobbing 67

Chazey Partners

JULY 31, 2017

Chazey Partners is pleased to announce our sponsorship of the 2017 Intelligent Automation Conference in Chicago on July 31st - Aug 2nd. At the event, we will be presenting a workshop on "RPA 101: Identify, Prioritize & Implement a Successful Intelligent Automation Pilot Program" (9am, July 31st). The post 2017 Intelligent Automation Conference Chicago appeared first on Chazey Partners.

Automation 52

Automation 52

SourceFit

JULY 17, 2017

Revenues from Philippine BPO companies and remittances from overseas Filipino workers (OFWs) continue to offset the growing trade deficit, according to Bangko Sentral ng Pilipinas (BSP) governor Nestor A. Espenilla, Jr. PH BPO Sector Remittances. The central bank chief said the country’s balance of payments (BoP) is still manageable even while in deficit.

BPO 52

BPO Banking Business Process Outsourcing Outsourcing 52

Magellan Solutions

JULY 17, 2017

Every day, more and more business owners are turning to outsourcing as a way to increase their focus on their core competencies, efficiency, and productivity. One of the many services that give business owners these benefits is a phone answering service with the help of a virtual assistant. Outsourcing your phone answering service to a virtual assistant from the Philippines offers many attractive benefits, such as lower operational costs, more scalability, and higher ROI.

Outsourcing 66

Outsourcing Service Call Center Sales 66

Advertisement

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Magellan Solutions

JULY 9, 2017

It is something that all call center agents , particularly the customer service representatives, will inevitably encounter: a tough customer call. Whether the customer on the end of the line is angry, complaining, confusing, chatty, or a combination of all these, the best call center agents are equipped with the right knowledge and skills to deal with them in the most professional manner possible. .

Call Center 65

Call Center Customer Service Jobbing Efficiency 65

Magellan Solutions

JULY 6, 2017

The plethora of outbound call center s all over the world can pose a challenge to clients who are looking to work with only the best. With so many outbound call centers to choose from, all claiming to be leaders in their industry, clients may feel confused and end up choosing an outbound call center that is not up to their standards, leading to wasted effort, money and time of a stressed client. .

Call Center 65

Call Center Outsourcing Sales BPO 65

Magellan Solutions

JULY 2, 2017

Insurance operations can be a little bit difficult and tiring. Claims processing for one takes a lot of time as the process is meticulous and needs a lot of attention. There are insurance companies that are looking for outsourcing companies that will provide them the best service and will give them what they need. On the other hand, there are many outsourcing companies that provide claims processing support for insurance business.

Insurance 63

Insurance Operational Costs Outsourcing Accounting 63

Magellan Solutions

JULY 23, 2017

Contrary to what some people think, call answering services involve more than just having an operator answer your incoming business phone calls in a professional and respectful manner. At its core, call answering services is a way to upgrade your company’s level of professionalism, credibility, and reputation. While all these are intangible things, they all contribute to increasing your tangible targets of sales, profits and loyal customers.

Outsourcing 60

Outsourcing Service Labor Costs Sales 60

Magellan Solutions

JULY 13, 2017

The abundance of call center companies is a good thing, as it gives business owners looking to work with these companies plenty of options to choose from. Too plenty, it seems. The vast number of call center companies operating in the world today can actually pose a challenge for business owners. How do you possibly sift through the multitude of call center companies to find the best of the best call center companies out there?

Call Center 60

Call Center Service Customer Support BPO 60

Magellan Solutions

JULY 30, 2017

One reason why business owners are constantly looking out for ways to differentiate themselves from the rest is that of the highly competitive business climate today. It seems that if you do not make your company or brand memorable to your customers, your vision of success becomes more difficult to realize. This explains why some businesses are becoming more aggressive and at times, unconventional, in their customer acquisition and retention programs and sales and marketing strategies.

Call Center 58

Call Center Service Labor Costs Outsourcing 58

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Chazey Partners

JULY 18, 2017

Phil Searle, CEO and Founder of Chazey Partners, a practitioners-led global management advisory business, was honoured to chair and present at the inaugural Shared Services & Outsourcing Week (SSO Week) Europe Digital 2017 from 10th July – 12th July 2017, organised by Shared Services & Outsourcing Network (SSON). The post Phil Searle of Chazey Partners Chaired and Presented at the Inaugural SSOW Europe Digital 2017 appeared first on Chazey Partners.

Advisory 52

Advisory Shared Services Outsourcing Service 52

Magellan Solutions

JULY 27, 2017

The call center industry finds itself in an exciting and challenging place this time of the year. The call center industry of the Philippines, in particular, is still experiencing robust growth a couple years after it was recognized as the new call center capital of the world, leading to optimistic predictions by industry leaders and government officials.

Call Center 56

Call Center Outsourcing Government Research 56

SourceFit

JULY 30, 2017

Swedish companies are planning to invest or expand businesses in the Philippines in areas like business process outsourcing (BPO), healthcare and retail. Sweden’s ambassador to the Philippines Harald Fries said these companies are attracted to the country’s strong economic growth and a large pool of young, educated workers who speak English. The envoy said that aside from bigger companies, including those that plan to invest in Philippines BPO and provide thousands of job opportunities, small co

BPO 40

BPO Healthcare Retail Business Process Outsourcing 40

Magellan Solutions

JULY 20, 2017

The beginning of the year 2017 made some stakeholders in the outsourcing industry, notably call center outsourcing , a little concerned. The newly-elected President of the United States of America Donald J. Trump did not waste time in declaring to the world about his “America first” campaign, which in a nutshell, means prioritizing Americans for employment and labor.

Call Center 60

Call Center Outsourcing BPO Services Contracting 60

Advertisement

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing