Redial
JANUARY 25, 2023
Outsourcing has come a long way since its inception in the early 1990s. Initially seen as a way for companies to cut costs by delegating certain tasks to external providers, outsourcing has evolved into a fundamental part of many industries. Today, it is a strategic tool that businesses use to gain a competitive edge, drive innovation, and improve efficiency.
Transparent BPO Outsourcing
JANUARY 31, 2023
“Hope” is not a plan to mitigate inevitable risk! By Randy Rollins , VP of Information Technology, Transparent BPO A well-worn mantra circulates throughout information technology circles: “it’s not a matter of if something will go wrong, it’s a matter of when something will go wrong.” Something will inevitably go awry with your IT systems […] The post <strong>Deploying A BPO Disaster Recovery Plan Built for Your Business</strong> appeared first on Transparent BP
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The Global Small Business Blog
JANUARY 27, 2023
©iStock/johavel Some of the best lessons in business, people and life come from unexpected places and can shift an executive’s position by suddenly granting the gift of deep and unexpected knowledge. Here are four tips that a global team can teach you about success.
Velocity Global
JANUARY 13, 2023
While global expansion has many advantages, entering a new market requires a deep understanding of complex labor laws. If you are considering hiring employees in Germany, it’s important to know the critical role German works councils play in employer/employee relations. This guide covers the purpose and requirements of German works councils and explains what their pros and cons might mean for your company as you enter the market.
Advertiser: Paycor
In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.
Forrester Digital Transformation
JANUARY 30, 2023
In the last twelve months, “Risk Dashboards” became all the rage in cybersecurity with varied titles like “Risk Index,” “Security Baseline,” “Security Posture,” and “Risk Posture.” These dashboards appear in a vendor’s user interface and purport to help security programs improve. Some even offer coveted “benchmark data,” leaders can share with boards and executives.
McKinsey and Company
JANUARY 19, 2023
Generative artificial intelligence (AI) describes algorithms (such as ChatGPT) that can be used to create new content, including audio, code, images, text, simulations, and videos. Recent new breakthroughs in the field have the potential to drastically change the way we approach content creation.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
31 West
JANUARY 31, 2023
Data is, without any doubt, the most powerful tool in a marketer’s arsenal. It has a proven track record for generating leads, predicting business trends, or providing insights that lead to better IT help desk services. And when it comes to data, there’s one topic in the market that we can easily call the hottest these days. That is the topic of data discovery.
The Global Small Business Blog
JANUARY 12, 2023
©2023 Women Entrepreneurs Grow Global®. All rights reserved. Nominate yourself or another woman business owner who is deserving of this prestigious award. Deadline is 1/31/23. Learn more and submit your nomination.
Groove Technology
JANUARY 16, 2023
Organizations have seen a major transformation in how they manage their operations over the last several years. The introduction of big data, smartphones, different consumer access points, and cloud apps, together with growing API usage, has transformed the enterprise’s operational dynamics. Many applications, systems, and data models are in use inside the company, thanks partly to organic expansion and pockets of creativity that have produced stand-alone utilities.
Forrester Digital Transformation
JANUARY 20, 2023
Organizations often view knowledge management as a means to bridge a skills development gap. For example, your level-1 service desk agents may not have strong technical troubleshooting capabilities. To overcome the lack of technical skills, the organization sets out to capture knowledge from subject matter experts and make it available to level 1.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
McKinsey and Company
JANUARY 9, 2023
COVID-19 may no longer be a pandemic, but the disease likely reduced the availability of the US workforce by as much as 2.6 percent in 2022—a burden on productivity that could last for years.
Redial
JANUARY 6, 2023
One industry that works the most at a fast pace is the automotive industry. Constant changes in consumption, implementation of technologies, and challenges from manufacturing to acquisition are just some of the variables that characterize it. And this can be presented from all areas, including manufacturing, dealerships, and car rental businesses. That is why, on this occasion, taking advantage of the fact that we are starting a new year of opportunities, we will discuss a key element that can p
31 West
JANUARY 30, 2023
Customer service is one of the main building blocks of businesses today. Customers highly value companies that provide them with a personalized experience. From a financial perspective, companies can generate more revenue and retain customers in the long run. So, if you are looking to optimize your service desk, employing customer service software would be a good option.
The Global Small Business Blog
JANUARY 18, 2023
©iStock/tiero Normal is over according to the World Economic Forum (WEF). Climate change, geopolitical conflict, aging populations, developing technologies and the like are not issues that can be addressed in isolation by any one constituency and must be undertaken through collaboration, which is, of course, the mission of the World Economic Forum. The WEF also suggests we move and act boldly while maintaining this bifocal vision.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Groove Technology
JANUARY 9, 2023
Introduction Retailers have long understood that ‘knowing the customer’ is not just crucial but also pivotal for maintaining loyalty and standing out in the cut-throat competition. With the advent of the digital age and the dominance of eCommerce giants like Amazon, retailers are under pressure more than ever to leverage data for better customer experience.
Forrester Digital Transformation
JANUARY 12, 2023
Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations’ need to innovate, provide services globally, and improve employee experiences. Leading a knowledge management practice requires a unique set of skills, but what capabilities are essential for the early success of a knowledge manager?
McKinsey and Company
JANUARY 11, 2023
AI tools can help executives avoid biases in decisions, pull insights out of oceans of data, and make strategic choices more quickly. And that’s just the beginning.
Perficient Digital Transformation
JANUARY 31, 2023
“I’m thrilled to share that six of my colleagues have been named a Sitecore Most Valuable Professional (MVP) for 2023 in the categories of technology, strategy, and ambassador,” Brian Beckham, General Manager, said. “I’ve seen firsthand how hard these individuals have worked over the last year, not only to accelerate their own knowledge but to share their expertise with fellow colleagues at Perficient and the greater Sitecore community.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
31 West
JANUARY 26, 2023
If you are switching from a manual help desk to an automated ITSM software, the extensive range of features may seem overwhelming at first glance. With many software applications claiming to improve your user experience and offer excellent integration capabilities, how do you choose the best? SysAid and Jira are the two popular help desk solutions. These are the most sought-after choices for small and large-scale companies looking to expand their IT help desk and facilitate hands-free IT operati
The Global Small Business Blog
JANUARY 6, 2023
©iStock/Oleksandr Siedov James M. Lindsay, Council on Foreign Relations, "My sense is that China has consciously decided over the last decade or so, to try to use media power to influence politics in other countries. Can you tell me a little bit about what China has been doing, and why it's pursuing these efforts?" Joshua Kurlantzick , author of Beijing's Global Media Offensive: China’s Uneven Campaign to Influence Asia and the World: " Well, I think within the last ten years to twelve years, Ch
Groove Technology
JANUARY 1, 2023
Introduction The popularity of React Native mobile apps is increasing at an astronomical rate, regarding its capability to create a cross-platform app with a fantastic user experience. Receiving 12.57 percent of the votes in the Stack Overflow Developer Survey 2022, React Native holds the 8th position on the popularity chart. However, React Native performance is on par with native apps in most cases.
Forrester Digital Transformation
JANUARY 11, 2023
According to the results of our recent survey on business and technology priorities in Japan, we are seeing a continued growth in IT investments in the country despite subdued economic forecasts for 2023. Our survey found that 41% of business and technology professionals at Japanese enterprises expect to increase their group or department’s tech spending […].
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
McKinsey and Company
JANUARY 18, 2023
COVID-19 may no longer be a pandemic, but the disease likely reduced the availability of the US workforce by as much as 2.6 percent in 2022—a burden on productivity that could last for years.
Perficient Digital Transformation
JANUARY 23, 2023
Perficient is excited to extend our partnership with Morgan Pressel, LPGA professional golfer and NBC Golf Channel analyst. We’re proud to partner with a golf pro like Morgan who, in addition to displaying Perficient on her apparel, shares our drive, determination, and commitment to excellence. Check out the video below for a special message from Morgan about our partnership.
31 West
JANUARY 25, 2023
A service desk is a link between your business and customers. They are the face of your business. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image. Today, we will be discussing two customer service solutions – Zendesk and Autotask. You can employ these solutions regardless of having an in-house service team or you working with an outsourced IT service desk company.
The Global Small Business Blog
JANUARY 17, 2023
©iStock/Zhonghui Bao According to the "2023 China and Globalization Report" recently released by the Center for China and Globalization (CCG), a Chinese non-governmental think tank based in Beijing, it has become a consensus that globalization has entered a period of in-depth adjustment. The CCG released the report at the beginning of the new year, which summarizes and forecasts the trends and prospects of globalization in the coming year from ten perspectives, including China-US relations, the
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Global Expansion
JANUARY 4, 2023
Hiring international employees has many benefits — such as opening up new markets, broadening your services, or tapping into a wider talent pool. Depending on your business needs, there’s a few different options you can pursue for hiring international workers. One is to relocate current staff to the new market through global relocation. The other option is to find and recruit talent in the new destination using an Employer of Record (EOR) solution.
Forrester Digital Transformation
JANUARY 25, 2023
Yesterday, the Justice Department and eight states sued Google, accusing the company of illegally abusing its monopoly on the technology that powers online advertising. According to the Department’s complaint, Google’s dominance enables the company to take at least $0.30 of every dollar spent using Google’s advertising technology.
McKinsey and Company
JANUARY 30, 2023
Environmental, social, and governance (ESG) criteria are useful in measuring a company’s progress toward achieving social goals in addition to creating shareholder value.
Perficient Digital Transformation
JANUARY 27, 2023
DevSecOps is an approach to software development that emphasizes security as a critical aspect of the development process. It is a combination of development (Dev), security (Sec), and operations (Ops) practices that work together to build, test, and deploy secure software. The goal of DevSecOps is to integrate security into the software development lifecycle (SDLC) from the earliest stages of development to ensure that security is built into the software, rather than added as an afterthought.
Speaker: Speakers:
HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?
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