Redial

MARCH 10, 2023

Insurance policies provide a safety net that can help mitigate the negative effects of accidents, illnesses, natural disasters, and other unexpected events. Such a helpful tool must also be handled by people with experience taking frenetic and quick response tasks. One way to achieve this is through outsourcing policy management. Outsourcing this service allows companies to focus on main activities like keeping track of service and product innovation while delegating the management of their poli

Call Center 130

Call Center BPO Outsourcing Nearshoring 130

Airswift

MARCH 16, 2023

Source: AlexLMX/Shutterstock With over 1 million vacancies in the sector, Brazil is one of the largest job creators in renewable energy, and the opportunities in the segment are increasing. According to the International Renewable Energy Agency (IRENA), the country is only behind China in the number of jobs added. These include jobs related to biofuels, hydroelectric, wind and solar energy, as well as biomass and biogas.

Jobbing 135

Jobbing Sourcing 135

Groove Technology

MARCH 22, 2023

1. Introduction to API Management APIs (Application Programming Interfaces) are becoming increasingly important for businesses to integrate digital services and streamline operations. However, managing multiple APIs can be complex and challenging. As businesses adopt an API-led approach to digital integration, effective API management is crucial in ensuring successful implementation and innovation.

Management 130

Management Design Streamline Operations Flexibility 130

Forrester Digital Transformation

MARCH 30, 2023

Yesterday, Concentrix announced that they’re entering into negotiations to acquire Webhelp for $4.8B with the transaction expected to close by end of year. This is, of course, quite the acquisition! Webhelp is a well-established player in the contact center outsourcing space (especially in EMEA) and will provide Concentrix with the global coverage they’ve long lacked.

Contact Center Outsourcing 130

Contact Center Outsourcing Outsourcing Customer Service Service 130

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

AS White Global

MARCH 15, 2023

Outsourcing to an offshore global team can be a smart decision for many businesses, offering access to a diverse talent pool whilst enjoying the value of efficiently investing resources. Though skills and experience are naturally essential when recruiting, cultural fit can also play a significant role in retaining great talent and achieving offshoring success.

Offshoring 98

Offshoring Out-Tasking Collaborations Efficiency 98

Microsourcing

MARCH 15, 2023

Global markets and improvements in technology have changed the way businesses work. For many, staying competitive means capitalizing on the world being a smaller, more tech-savvy place and enjoying the benefits of outsourcing.

Outsourcing 98

Outsourcing Marketing 98

Transparent BPO Outsourcing

MARCH 22, 2023

Attrition, or employee turnover, is a major concern for call centers and contact centers, as it can (and DOES) significantly impact both their financial performance and their ability to provide high-quality customer service. When attrition boils over While the various triggers for attrition can vary greatly from case by case, industry to industry there is […] The post The Hidden Costs of High Attrition appeared first on Transparent BPO.

Call Center 59

Call Center BPO Customer Service Business Process Outsourcing 59

31 West

MARCH 13, 2023

The ever-changing demands of customers have made IT software applications a must for all industries. Automation is needed more now than ever. Whether it’s human resource management or your IT infrastructure, robust and high-quality software can help streamline all core tasks effectively. Like any other IT management app, ServiceNow comes with a price tag.

Out-Tasking 130

Out-Tasking Right-Sizing Automation Human Resources 130

The Global Small Business Blog

MARCH 4, 2023

©2023 Laurel J. Delaney. All rights reserved. "Everyone is a genius at least once a year. The real geniuses simply have their bright ideas closer together." – Georg C.

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Forrester Digital Transformation

MARCH 31, 2023

We’re excited to announce the finalists for the inaugural Customer-Obsessed Enterprise Award for APAC. Each finalist impressed us with their clear CX visions, sophisticated measurement architectures, and ability to align their organisations.

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

McKinsey and Company

MARCH 6, 2023

The road to becoming CEO is a difficult ascent for even the most seasoned leaders. Here are four keys to making the journey a success.

Finance 142

Finance 142

Groove Technology

MARCH 6, 2023

Introduction In the ever-evolving world of retail, visibility is a key driver of success. Without access to accurate, real-time data on everything from inventory levels to sales performance, it can be difficult for retail business owners to make informed decisions about how to optimize their operations, improve customer experiences, and stay ahead of the competition.

Retail 130

Retail Inventory Management Sales Data Entry 130

Perficient Digital Transformation

MARCH 19, 2023

We are excited to announce that Perficient has been named a 2023 Top Workplace in Atlanta by the Atlanta Journal-Constitution once again! This win is a testament to our company’s incredible culture, and we are excited to add it to our growing list of honors and awards won by Perficient offices around the country. How did we win? Every year, the Atlanta Journal-Constitution and employment research firm Energage come together to determine the top workplaces in metro Atlanta.

Jobbing 23

Jobbing Research 23

31 West

MARCH 28, 2023

Choosing between Office 365 and Google Workspace is pretty overwhelming, as each software has a competitive pricing model and a set of robust features. Google Workspace allows a seamless transition to a digital business structure with its smart collaboration tools. Office 365, on the other hand, is famous for its automation capabilities and a wide array of cloud-based applications that simplify your hectic business tasks.

Collaborations 130

Collaborations Software Customer Support Jobbing 130

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

The Global Small Business Blog

MARCH 14, 2023

©iStock/LinearWorld As countries around the world move forward with strategies to become “crypto hubs,” over the next eight weeks Coinbase is set to accelerate operationalizing its “Go Broad, Go Deep” international strategy in globally recognized markets across six continents.

Marketing 231

Marketing 231

Forrester Digital Transformation

MARCH 28, 2023

Typically, security is late to the game with technology innovation. Before we get to see innovative technology, we have to wait for it to matter to security. This time, however, is different.

Cybersecurity 246

Cybersecurity Service 246

McKinsey and Company

MARCH 8, 2023

While still nascent, generative AI has the potential to help fashion businesses become more productive, get to market faster, and serve customers better. The time to explore the technology is now.

Marketing 138

Marketing Retail 138

HCL Technologies

MARCH 7, 2023

Meet Harishma Devi: #SheTheFuture abhinay.khandelwal Tue, 03/07/2023 - 11:34 Harishma Devi, a software engineer who is pursuing her B.Sc. Design & Computing offered by BITS, Pilani for TechBees shares her STEM story in this edition of She the Future : “It was love at first sight. The moment I set my eyes on a computer, I knew my life had changed forever.

Engineering 116

Engineering Software Design Management 116

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Perficient Digital Transformation

MARCH 24, 2023

The St. Louis Business Journal has officially identified Perficient as a 2023 Best Place to Work in its annual awards program. Earlier in the year, Perficient was named a finalist by the Business Journal. Now, they have announced the full list of winners in a special publication. We’re proud to once again be recognized for our commitment to cultivating an award-winning culture for our Perficient colleagues.

Administrative 116

Administrative Banking Management 116

31 West

MARCH 23, 2023

Microsoft Office 365 has grown popular among office-goers and businesses. Since it can be integrated with the cloud, it’s become possible to run the entire office suite in one place and access all of its applications on any device, as long as you have a stable internet connection. The popularity of Office 365 has also made it vulnerable to cyberattacks.

Accounting 130

Accounting Cybersecurity Out-Tasking Collaborations 130

The Global Small Business Blog

MARCH 10, 2023

©iStock/JLco - Julia Amaral Intentionality with artists and collectors they align with is key, and expanding their global presence (whether opening international gallery locations or increasing global exhibitions) is critical—as is obtaining career-changing museum acquisitions for their rostered artists, and continuing to champion Black and POC artists.

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Forrester Digital Transformation

MARCH 21, 2023

Generative AI — where AI generates novel content in response to a user’s natural-language request — is about to get baked into our collaboration tools. On March 16, Microsoft announced Microsoft 365 Copilot, which injects generative AI directly into the company’s productivity suite (including Word, Excel, PowerPoint, Teams, and more).

Collaborations 246

Collaborations 246

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

McKinsey and Company

MARCH 6, 2023

Design thinking is a systemic, intuitive, customer-focused problem-solving approach that organizations can use to respond to rapidly changing environments and to create maximum impact.

Design 137

Design 137

Offshore India Data Entry

MARCH 7, 2023

Web scraping services is the process of extracting website contents or data, instead of manually copying and pasting from the websites, you can do it with a click of a button. The common use of web scraping services Data is the foundation for new advancements and innovations for a better future. Machine learning, AI, and robotics are bringing new aspects and innovations such as space flights, electrical cars, and automated driving into the technological world we live in, even the smallest bit of

Finance 109

Finance Service Data Entry Offshoring 109

Perficient Digital Transformation

MARCH 30, 2023

Recently, I attended the 2023 Bank Automation Summit , where one of the significant topics of discussion was how banks navigate their transition to the cloud. The “cloud” refers to a global network of servers, each with a unique function, that works in tandem to enable users to access files stored within from any approved device. The computing and storage of cloud data occur in a data center, rather than on a locally sourced device.

Banking 115

Banking Automation Regulations Sourcing 115

31 West

MARCH 21, 2023

When Microsoft Office was released in 1990, the company’s primary goal was to provide the essential apps and software that streamline regular office work. Word, Excel, and PowerPoint were popular tools that went mainstream. These are still used in large volumes. Office 365 is an advanced, simple, and collaborative subscription-based model that offers a single, consolidated view of all Microsoft applications.

Collaborations 130

Collaborations Software Research Automation 130

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

The Global Small Business Blog

MARCH 29, 2023

©iStock/gopixa The proposed legislation or legal framework brought forward by the European Union (EU), the Artificial Intelligence (AI) Act, focuses primarily on strengthening rules around data quality, transparency, human oversight and accountability. It also aims to address ethical questions and implementation challenges in various sectors ranging from healthcare and education to finance and energy.

Finance 228

Finance Healthcare Accounting 228

Forrester Digital Transformation

MARCH 31, 2023

Customer obsession starts with deeply understanding your customers’ needs and flows through to aligning your business operations to serve them profitably.

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246

McKinsey and Company

MARCH 27, 2023

The space sector is at an inflection point similar to what commercial air travel experienced after World War II and the internet saw in the 1990s. Is your company ready to capture the opportunity?

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IBM Services

MARCH 9, 2023

Artificial Intelligence is once again making waves across the tech world. The combination of new approaches to understanding language – foundation models and the generative AI revolution – and powerful, GPU-based compute is driving step function improvements in our ability to process, understand and engage in natural language. Whether enterprises are leveraging these powerful technologies to process and understand unstructured documents or build conversational AI platforms that surfa

Research 102

Research Engineering Advisory Design 102

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

Payroll