Magellan Solutions

JUNE 28, 2016

Inbound call center solutions are meant to help your business retain customers by making sure that they stay happy with your brand and your products. Here are some of the most common customer complaints and how you can solve them with inbound call center solutions. The customer isn’t happy with the product. The product didn’t turn out to be what the customer wanted, or the customer is going through a tough episode of buyer’s remorse.

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AH Anderson Consulting

JUNE 30, 2016

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) to be leveraged across an entire organization, resulting in lower costs with agreed-upon customer-service levels.

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Chazey Partners

JUNE 18, 2016

Chazey Partners, a practitioners-led global management advisory business specializing in Shared Services & Outsourcing, and Business Transformation, was pleased to sponsor the 2016 Financial Leadership … Phil Searle, Founder and CEO of Chazey Partners, discusses growing from a CFO to a CEO at the 2016 Financial Leadership Summit by FEI Read More ».

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Magellan Solutions

JUNE 7, 2016

Outsourcing is known to cut costs and expand profit margins, but some businesses are still hesitant to make the leap. Misconceptions about service quality, pricing, and managerial control abound. If you still have reservations about outsourced inbound call services, here’s why they aren’t as bad as you think. Outsourcing brings down costs. Really. Some companies don’t believe the “reduced costs” hype, thinking that outsourcing doesn’t really bring down costs.

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

AH Anderson Consulting

JUNE 22, 2016

The concept of corporate Shared Services (SS) has been around a long time, with the private sector credited with starting this concept in the late 1980’s, and the public sector about a decade later. Personally, and not trying to date myself, I came across this business model at a former employer around 2005. Simply put, SS is an operating model that enables function-specific resources (i.e., HR, IT, Finance, etc.) to be leveraged across an entire organization, resulting in lower costs with agree

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Magellan Solutions

JUNE 21, 2016

Outsourcing has been around for a while, and there’s a reason why clients keep coming back. From cost savings to business expansion, the benefits are clearly undeniable. Having served small to medium-sized enterprises since 2005, we’ve collaborated with companies from industries like travel and tourism to healthcare and consumer electronics. Looking to have outsourced services soon?

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