Magellan Solutions

JUNE 28, 2016

Inbound call center solutions are meant to help your business retain customers by making sure that they stay happy with your brand and your products. Here are some of the most common customer complaints and how you can solve them with inbound call center solutions. The customer isn’t happy with the product. The product didn’t turn out to be what the customer wanted, or the customer is going through a tough episode of buyer’s remorse.

Call Center 68

Call Center Manufacturing Outsourcing Customer Service 68

AH Anderson Consulting

JUNE 30, 2016

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.) to be leveraged across an entire organization, resulting in lower costs with agreed-upon customer-service levels.

Global Business Services 52

Global Business Services Service Shared Services Government 52

Chazey Partners

JUNE 18, 2016

Chazey Partners, a practitioners-led global management advisory business specializing in Shared Services & Outsourcing, and Business Transformation, was pleased to sponsor the 2016 Financial Leadership … Phil Searle, Founder and CEO of Chazey Partners, discusses growing from a CFO to a CEO at the 2016 Financial Leadership Summit by FEI Read More ».

Advisory 52

Advisory Shared Services Outsourcing Management 52

Magellan Solutions

JUNE 7, 2016

Outsourcing is known to cut costs and expand profit margins, but some businesses are still hesitant to make the leap. Misconceptions about service quality, pricing, and managerial control abound. If you still have reservations about outsourced inbound call services, here’s why they aren’t as bad as you think. Outsourcing brings down costs. Really. Some companies don’t believe the “reduced costs” hype, thinking that outsourcing doesn’t really bring down costs.

Outsourcing 61

Outsourcing Call Center Service Offshoring 61

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Magellan Solutions

JUNE 21, 2016

Outsourcing has been around for a while, and there’s a reason why clients keep coming back. From cost savings to business expansion, the benefits are clearly undeniable. Having served small to medium-sized enterprises since 2005, we’ve collaborated with companies from industries like travel and tourism to healthcare and consumer electronics. Looking to have outsourced services soon?

Outsourcing 56

Outsourcing Contact Center Outsourcing Service Reduced Costs 56

Magellan Solutions

JUNE 14, 2016

Actual experience and research studies have proven the many benefits of inbound customer service outsourcing. At the top of the list are lower overhead costs, greater work efficiency, and improved customer service delivery, which are all goals of any company. But not all top-level managers are convinced of these positive results, owing possibly to the fact that false ideas about call center outsourcing abound.

Customer Service 56

Customer Service Outsourcing Call Center Service 56