August, 2016

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4 signs that say it’s time to outsource your answering services for real estate & property management

Magellan Solutions

A business’ primary purpose is to attend to their customers’ needs with prompt and outstanding service. In real estate & property management, these customers – the paying lessee or resident and prospective clients – expect that their landlord or property owner is easily accessible, always available to discuss their concerns and fully capable of resolving them.

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Chazey Partners Shares More Insights into Business Continuity Planning (BCP) for Shared Services Organizations

Chazey Partners

Chazey Partners, a practitioners-led global management consultancy firm specializing in business transformation, Shared Services and outsourcing, and technology enablement, shares more insight about Business Continuity … Chazey Partners Shares More Insights into Business Continuity Planning (BCP) for Shared Services Organizations Read More ». The post Chazey Partners Shares More Insights into Business Continuity Planning (BCP) for Shared Services Organizations appeared first on Chazey Part

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The Importance of Strategy and Governance for Global Business Services

AH Anderson Consulting

Welcome to my third article in a series focused on insights, experience and practical advice on an operating model called Global Business Services (GBS). The GBS operating model is the latest step in the evolution of shared services (SS). To refresh your memory, SS is an operational model that’s been around for decades. It enables functional resources (i.e., HR, IT, Finance, etc.) to be leveraged across an entire organization, resulting in lower service costs.

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Philippine Outsourcing Industry Attrition Rate Drops to 50%

SourceFit

Attrition rate in the Philippine business process outsourcing (BPO) industry dramatically improved as it dropped to an average of 50 percent from 70 percent, because of factors like salary, training, government intervention and continuous education. The improvement may also be due to the new career paths in BPO for young people. . Continuous education is required to upgrade skills and build capabilities in an industry that considers people its biggest asset and challenge, according to Contact

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The HR Leader’s Workforce Management Guide

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

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5 reasons why you should outsource to call centers in Metro Manila

Magellan Solutions

Perhaps you’ve heard that outsourcing to the Philippines delivers many benefits to entrepreneurs who are seeking cost-effective solutions for their businesses and a growing number of these business owners swear by it. But with the steady increase of call centers all over this lively archipelago, how will you know which city to pick? If you think, “Doesn’t matter.