The Global Small Business Blog
JULY 26, 2024
©iStock/AndreyPopov The Federation of Small Businesses (FSB) has revealed its SME Export task force – a transformative blueprint designed to remove the obstacles that prevent small firms from seizing global opportunities. Despite their agility, only 10 percent of small firms trade internationally. Imagine economic growth if we could double that figure.
Redial
JULY 10, 2024
Outsourcing can offer numerous financial benefits for businesses. Here are some key advantages: Cost Savings: Labor Costs: Outsourcing to countries with lower labor costs can significantly reduce expenses related to wages, benefits, and payroll taxes. Operational Costs: Lower costs for office space, utilities, and equipment in outsourced locations can further reduce expenses.
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31 West
JULY 19, 2024
Happy clients are the backbone of business success. They are more likely to return for future purchases and advise your products or services to others. The big question here is how to delight customers and keep them coming back. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back.
Perficient Digital Transformation
JULY 25, 2024
“Double, double toil and trouble,” is a line repeated by the witches in Macbeth as they lay out the ominous prophecies of greatness and dire consequences for the titular character. Macbeth’s ambition envisions a perfect ending though desperate actions and moral weakness ruin it. So too are the misguided actions in pursuit of perfection which can set expectations and pressure that lead to unwanted results.
Speaker: Joe Sharpe and James Carlson
In the world of small business management, the challenge of managing payroll & HR efficiently while scaling operations can be overwhelming. Yet, with the right strategies in place, these challenges can become opportunities for growth and innovation. In this session, Joe Sharpe, Senior Director of Managed Payroll Services at IRIS, will reveal practical methods and expert insights for outsourcing and streamlining payroll processes, resulting in substantial time and resource savings.
The Global Small Business Blog
JULY 17, 2024
©iStock/the-lightwriter The World Economic Forum’s Global Risks Report 2024 says the biggest short-term risk stems from misinformation and disinformation. In the longer term, climate-related threats dominate the top 10 risks global populations will face. Two-thirds of global experts anticipate a multipolar or fragmented order to take shape over the next decade.
Groove Technology
JULY 10, 2024
Introduction In software development , bugs are an inevitable part of the process. Managing these bugs efficiently can be the difference between a successful project and a failed one. Understanding the bug life cycle is crucial for developers, testers, and project managers. This guide delves into each stage of the bug life cycle, offering insights and best practices for effective bug management.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Redial
JULY 25, 2024
Just returned from my first trip to London and my first-ever conference! Elder and I had the opportunity to attend the CX Retail Conference last week. The purpose of our trip was to introduce Redial BPO at the CX Retail meetup and to the UK market. After two days of networking, we were thrilled to meet industry leaders interested in learning more about Redial BPO and how we are helping our current clients succeed.
31 West
JULY 15, 2024
Let’s talk about empathy — not the touchy-feely, warm-and-fuzzy stuff, but the real, practical, bottom-line-boosting kind of empathy. Your customers are frustrated. They feel unheard. And guess what? That’s costing you. Big time. Empathy isn’t just a nice-to-have. It’s a must-have. Let’s say a customer calls in, angry and confused. Your rep listens, really listens.
Perficient Digital Transformation
JULY 2, 2024
If you use ServiceNow as your knowledge management platform, you might want to make your knowledge articles searchable and accessible from Microsoft Search. Microsoft Search is a unified search experience that helps you find what you need across your organization, including files, sites, people, and more. By connecting your ServiceNow knowledge articles to Microsoft Search, you can enable your users to find and request them directly from the Microsoft 365 apps.
The Global Small Business Blog
JULY 9, 2024
©Women Entrepreneurs Grow Global®. All rights reserved. Join free of charge 7/10/24 at 11 AM CT thanks to generous sponsors as noted in the graphic. To learn more and to register, visit, " Scaling Globally: Insights and Inspiration from a Global Leader in Innovation." Missy Kelly, the presenter, is co-founder and CEO of CatTongue Grips. Learn about innovation.
Advertiser: Paycor
Diversity and inclusion are crucial for building a strong and innovative workforce. Discover how AI technology can revolutionize your hiring process and drive diversity in your organization. Explore over 10 ways AI recruiting tools can help you identify a wider pool of candidates, enhance communication strategies, and eliminate unconscious bias. Embrace the future of recruitment and create a more diverse and inclusive workplace with AI technology.
SEBPO
JULY 17, 2024
BLOG Amplify Your Competitive Edge with Onshoring, Offshoring, Nearshoring, Smartshoring, or Outsourcing July 17, 2024 Onshoring | Offshoring | Nearshoring | Smartshoring | Outsourcing Companies want every advantage possible to surpass their competition, prompting them to explore alternative business strategies that bolster year-over-year growth. Resource strategies such as onshoring, offshoring, nearshoring, smartshoring, and outsourcing can significantly impact budgets, production, service, de
Everest Group
JULY 23, 2024
In this report, we provide an overview of the digital workplace market, highlighting key business objectives and challenges, and gen AI’s impact on addressing these issues.
3Pillar Global
JULY 22, 2024
As ChatGPT becomes a household topic and AI integrates into nearly every industry, organizations are looking to maximize the benefits of one of the greatest technological innovations of the millennium. They aim to avoid missing out on any benefits while mitigating risks and managing obstacles. Data is critical for AI models and applications but real-world data may not always be accessible, feasible, or prudent depending on the use case.
31 West
JULY 10, 2024
Creating a website suggests numerous steps, in which you have to make a decision in favor of this or that direction and strategies. Choosing a hosting solution, for example, determines the qualities of hardware your website will run on, the amount of resources you’ll have, the services you’ll have at your disposal (like managed hosting or after hours support ), etc.
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The first report from Gallagher’s 2024 US Workforce Trends Report Series, includes data from 3,500+ employers who participated in the 2024 US Benefits Strategy & Benchmarking Survey. The report provides benchmarks for benefits, HR and people strategies to help organizations thrive. Organizations continue to rank retention as the top priority for HR, and second highest for operations.
Perficient Digital Transformation
JULY 3, 2024
In today’s digital landscape, delivering exceptional customer experiences is paramount. Salesforce OmniStudio empowers you to create engaging, personalized, and brand-consistent interactions across all touchpoints. This blog post delves into OmniStudio, exploring its capabilities, benefits, and how you can leverage it to elevate your customer journeys.
The Global Small Business Blog
JULY 2, 2024
©2024 Women Entrepreneurs Grow Global®. All right reserved. Bob Marovich, Chief Operating Officer of Women Entrepreneurs Grow Global®, interviews Coni Lefferts, President, Creative Packaging Solutions for the wegg® showcase Issue 2 , July, 2024: Global growth is in the bag.
Mattsen Kumar
JULY 17, 2024
For a customer-centric organization, aiming to attain maximum customer satisfaction and improving the customer retention score are a few of the top priorities. Regardless of the number of new customers acquired by their business daily, they must stay focused on keeping their existing customers intact, which may help them grow and prosper shortly. Moreover, sheer resource waste is an inability to keep their customers happy and invest their time and other resources to attract a new customer base.
Wirtek
JULY 17, 2024
We are excited to announce that Wirtek has signed a binding contract regarding the acquisition of Pragmasoft, a software solutions company located in Porto, Portugal. After a thorough and successful due diligence process over the last few months, this acquisition is now finalized. The acquisition process, initially announced on 18 April 2024 ( company announcement 06/2024 ), concludes with the effective date set for 1 August 2024.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
3Pillar Global
JULY 22, 2024
As ChatGPT becomes a household topic and AI integrates into nearly every industry, organizations are looking to maximize the benefits of one of the greatest technological innovations of the millennium. They aim to avoid missing out on any benefits while mitigating risks and managing obstacles. Data is critical for AI models and applications but real-world data may not always be accessible, feasible, or prudent depending on the use case.
31 West
JULY 10, 2024
Key Insights: AI plays a leading role in the development of CS technologies, predictive analytics, and proactive customer support. The human aspect of CS will become invaluable as consumers continue to favor real human interactions. CRM systems will be widely adopted and integrated into business apps, customer interactions, and predictive support. Data security is being brought front and center as consumer awareness of poor data practices hits the mainstream.
Perficient Digital Transformation
JULY 18, 2024
Perficient’s Giving Employee Resource Group (ERG) recently introduced the Perficient Gives Global Grants Program , which gives colleagues the opportunity to nominate charitable organizations from around the world to receive a $5,000 donation from Perficient. After carefully evaluating each nomination, Perficient’s Giving ERG leadership team selected the first five organizations to receive a donation.
The Global Small Business Blog
JULY 15, 2024
©iStock/ajijchan What's affecting me, my clients, my colleagues and other global small business owners: Designing across cultures refers to the process of creating products and services that are tailored to the needs and preferences of diverse cultural groups. Stancé, a designer art toy company, proudly announces its global partnership with UFC , the world’s premier mixed martial arts organization.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
WebCreek
JULY 10, 2024
Many Adobe Experience Manager (AEM) projects fail, and it is crucial to avoid becoming one of them. Common issues include not meeting deadlines, exceeding budgets, and having unclear requirements. Companies often hire internal IT resources for new AEM projects, but after a year, they frequently find the project over budget, the website still not launched, […].
Wirtek
JULY 12, 2024
We are thrilled to announce that Wirtek has acquired the assets of Seluxit A/S, a Danish IoT company. This acquisition is a significant milestone in our growth strategy, allowing us to enhance our expertise in the clean energy sector and expand our service offerings.
Eclaro
JULY 12, 2024
What is it really costing your business to hire IT professionals? Where have IT salaries been headed (hint: it’s not down) and what do those dollars mean for employee satisfaction and retention (hint: not as much as you might think). A recent study by InformationWeek reveals some interesting statistics around IT professionals, based on responses from 500 information technology professionals employed full-time in the U.S.
Amzur
JULY 25, 2024
In today’s rapidly advancing healthcare landscape, effective patient education stands as a cornerstone for improving health outcomes and empowering individuals to manage their well-being proactively. Despite this importance, a significant number of patients—ranging from 50% to 70%—leave medical consultations without fully comprehending their health conditions.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Perficient Digital Transformation
JULY 30, 2024
While upgrading from CMS v11 to v12, we ran into an error that read “Lazy loaded property value is not supported by the current property instance” Unfortunately, the stack trace didn’t really say what the problem was. Here is that stack trace: System.InvalidOperationException: Lazy loaded property value is not supported by the current property instance at EPiServer.DataAccess.Internal.LazyPropertyValueLoader.SetValue(PropertyData property, PropertyDataRecord dataRecord, Func`3
The Global Small Business Blog
JULY 19, 2024
©iStock/Oleksil Liskonih In China, the demand for Spanish is increasing, and it is now taught in high schools and universities. Since the opening of the headquarters of the Cervantes Institute in Beijing in 2006 and of the Biblioteca Miguel de Cervantes in Shanghai, the number of Spanish students in China has grown to around 60,000. With Spain being a stable trading partner of China, mastery of Spanish opens multiple opportunities in business, tourism, and education, not only with Spain but with
Premier BPO
JULY 19, 2024
Customers today are more conscious of their rights than ever before. They demand more so that the customer service they receive is optimized precisely to their needs. Customer Experience (CX) is a high priority for 75% of global businesses, technology professionals, and their organizations. 1 A new generation of consumers demands modern CX to cover these needs through frictionless, personalized, and efficient experiences across all touchpoints.
Everest Group
JULY 1, 2024
Care Management Platforms PEAK Matrix ® Assessment Care management is a vital healthcare aspect that ensures patients and members receive coordinated and personalized care. Traditional healthcare professionals served as care managers, coordinating care plans and facilitating communication among payers and providers. Post-COVID, technology advances such as gen AI have transformed care management.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.
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