The Global Small Business Blog
JULY 26, 2024
©iStock/AndreyPopov The Federation of Small Businesses (FSB) has revealed its SME Export task force – a transformative blueprint designed to remove the obstacles that prevent small firms from seizing global opportunities. Despite their agility, only 10 percent of small firms trade internationally. Imagine economic growth if we could double that figure.
Redial
JULY 10, 2024
Outsourcing can offer numerous financial benefits for businesses. Here are some key advantages: Cost Savings: Labor Costs: Outsourcing to countries with lower labor costs can significantly reduce expenses related to wages, benefits, and payroll taxes. Operational Costs: Lower costs for office space, utilities, and equipment in outsourced locations can further reduce expenses.
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31 West
JULY 19, 2024
Happy clients are the backbone of business success. They are more likely to return for future purchases and advise your products or services to others. The big question here is how to delight customers and keep them coming back. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back.
Perficient Digital Transformation
JULY 25, 2024
“Double, double toil and trouble,” is a line repeated by the witches in Macbeth as they lay out the ominous prophecies of greatness and dire consequences for the titular character. Macbeth’s ambition envisions a perfect ending though desperate actions and moral weakness ruin it. So too are the misguided actions in pursuit of perfection which can set expectations and pressure that lead to unwanted results.
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What is Remote-Insourcing? Sounds like an oxymoron, right? Not anymore. Remote-Insourcing isn’t outsourcing—it’s a revolutionary staffing model that lets our clients fill key entry-level positions with top-tier, loyal, long-term talent, integrated seamlessly into their businesses—just like local employees but without the turnover or W2 HR hassles. With under 3% unwanted attrition, you train once and keep the same team for years.
The Global Small Business Blog
JULY 17, 2024
©iStock/the-lightwriter The World Economic Forum’s Global Risks Report 2024 says the biggest short-term risk stems from misinformation and disinformation. In the longer term, climate-related threats dominate the top 10 risks global populations will face. Two-thirds of global experts anticipate a multipolar or fragmented order to take shape over the next decade.
Groove Technology
JULY 10, 2024
Introduction In software development , bugs are an inevitable part of the process. Managing these bugs efficiently can be the difference between a successful project and a failed one. Understanding the bug life cycle is crucial for developers, testers, and project managers. This guide delves into each stage of the bug life cycle, offering insights and best practices for effective bug management.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Redial
JULY 25, 2024
Just returned from my first trip to London and my first-ever conference! Elder and I had the opportunity to attend the CX Retail Conference last week. The purpose of our trip was to introduce Redial BPO at the CX Retail meetup and to the UK market. After two days of networking, we were thrilled to meet industry leaders interested in learning more about Redial BPO and how we are helping our current clients succeed.
31 West
JULY 25, 2024
We’re in such a technologically advanced landscape in the business world, that providing a good level of customer service is more important than ever before. Customers are used to receiving excellent service because luxury providers and high-touch services are the norm – meaning that customer expectations are bigger than in the past. Digital communication has been a factor in the increase in customers’ expectations of businesses – and that is due to the fact that AI and other digital technologie
Perficient Digital Transformation
JULY 2, 2024
If you use ServiceNow as your knowledge management platform, you might want to make your knowledge articles searchable and accessible from Microsoft Search. Microsoft Search is a unified search experience that helps you find what you need across your organization, including files, sites, people, and more. By connecting your ServiceNow knowledge articles to Microsoft Search, you can enable your users to find and request them directly from the Microsoft 365 apps.
The Global Small Business Blog
JULY 9, 2024
©Women Entrepreneurs Grow Global®. All rights reserved. Join free of charge 7/10/24 at 11 AM CT thanks to generous sponsors as noted in the graphic. To learn more and to register, visit, " Scaling Globally: Insights and Inspiration from a Global Leader in Innovation." Missy Kelly, the presenter, is co-founder and CEO of CatTongue Grips. Learn about innovation.
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Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for
Groove Technology
JULY 10, 2024
Introduction In software development , bugs are an inevitable part of the process. Managing these bugs efficiently can be the difference between a successful project and a failed one. Understanding the bug life cycle is crucial for developers, testers, and project managers. This guide delves into each stage of the bug life cycle, offering insights and best practices for effective bug management.
Amzur
JULY 18, 2024
Imagine, you are on the F1 track with your junky car and competing against the latest Ferrari. What is your winning probability? That’s what using outdated legacy applications feels like in today’s business world. In today’s business world, staying competitive means being nimble and innovative. Just like switching to a high-performance car, cloud migration offers flexibility to adapt to changing needs, scalability to grow effortlessly, and the ability to leverage cutting-edge t
Eclaro
JULY 26, 2024
The Games of the 2024 Olympics have begun, and that “all the world’s a stage” adage has rarely felt more apt. But these are not merely players. These are the best-of-the-best we’re watching, striving for excellence, competing at the highest level, putting it all on the line in the pursuit of individual achievement but also for something larger than themselves….
31 West
JULY 22, 2024
In the ever-evolving landscape of e-commerce, providing exceptional customer service is not just a nicety but a necessity. Businesses are constantly searching for ways to enhance the customer experience, streamline operations, and build lasting relationships with their clientele. One effective solution that has gained traction is the implementation of advanced technologies like Bluedot AI, which can improve customer service through chatbots and automated support systems, recording and summarizin
Advertiser: Paycor
The right HR metrics can illuminate hidden trends, justify decisions to the C-suite, and give you an edge in this unpredictable economy. Download Paycor’s guide and learn how to calculate your: Cost-per-Hire Total Financial Impact of Absences Voluntary Turnover Rate And more!
Perficient Digital Transformation
JULY 3, 2024
In today’s digital landscape, delivering exceptional customer experiences is paramount. Salesforce OmniStudio empowers you to create engaging, personalized, and brand-consistent interactions across all touchpoints. This blog post delves into OmniStudio, exploring its capabilities, benefits, and how you can leverage it to elevate your customer journeys.
The Global Small Business Blog
JULY 2, 2024
©2024 Women Entrepreneurs Grow Global®. All right reserved. Bob Marovich, Chief Operating Officer of Women Entrepreneurs Grow Global®, interviews Coni Lefferts, President, Creative Packaging Solutions for the wegg® showcase Issue 2 , July, 2024: Global growth is in the bag.
SEBPO
JULY 17, 2024
BLOG Amplify Your Competitive Edge with Onshoring, Offshoring, Nearshoring, Smartshoring, or Outsourcing July 17, 2024 Onshoring | Offshoring | Nearshoring | Smartshoring | Outsourcing Companies want every advantage possible to surpass their competition, prompting them to explore alternative business strategies that bolster year-over-year growth. Resource strategies such as onshoring, offshoring, nearshoring, smartshoring, and outsourcing can significantly impact budgets, production, service, de
Amzur
JULY 30, 2024
Remember those days when businesses were shackled to their on-premise data centers, struggling with maintenance, scalability, and security? That’s ancient history. Today, organizations are eagerly transitioning their legacy systems to the cloud to unlock new opportunities for innovation, flexibility, and cost-effectiveness. Take, for example, a retail giant struggling with Black Friday / Xmas traffic surges.
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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.
Eclaro
JULY 12, 2024
What is it really costing your business to hire IT professionals? Where have IT salaries been headed (hint: it’s not down) and what do those dollars mean for employee satisfaction and retention (hint: not as much as you might think). A recent study by InformationWeek reveals some interesting statistics around IT professionals, based on responses from 500 information technology professionals employed full-time in the U.S.
31 West
JULY 15, 2024
Let’s talk about empathy — not the touchy-feely, warm-and-fuzzy stuff, but the real, practical, bottom-line-boosting kind of empathy. Your customers are frustrated. They feel unheard. And guess what? That’s costing you. Big time. Empathy isn’t just a nice-to-have. It’s a must-have. Let’s say a customer calls in, angry and confused. Your rep listens, really listens.
Perficient Digital Transformation
JULY 18, 2024
Perficient’s Giving Employee Resource Group (ERG) recently introduced the Perficient Gives Global Grants Program , which gives colleagues the opportunity to nominate charitable organizations from around the world to receive a $5,000 donation from Perficient. After carefully evaluating each nomination, Perficient’s Giving ERG leadership team selected the first five organizations to receive a donation.
The Global Small Business Blog
JULY 20, 2024
©2024 Laurel J. Delaney. All rights reserved. "The cars we drive say a lot about us.
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The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.
Everest Group
JULY 23, 2024
In this report, we provide an overview of the digital workplace market, highlighting key business objectives and challenges, and gen AI’s impact on addressing these issues.
Amzur
JULY 25, 2024
In today’s rapidly advancing healthcare landscape, effective patient education stands as a cornerstone for improving health outcomes and empowering individuals to manage their well-being proactively. Despite this importance, a significant number of patients—ranging from 50% to 70%—leave medical consultations without fully comprehending their health conditions.
3Pillar Global
JULY 22, 2024
As ChatGPT becomes a household topic and AI integrates into nearly every industry, organizations are looking to maximize the benefits of one of the greatest technological innovations of the millennium. They aim to avoid missing out on any benefits while mitigating risks and managing obstacles. Data is critical for AI models and applications but real-world data may not always be accessible, feasible, or prudent depending on the use case.
31 West
JULY 10, 2024
Creating a website suggests numerous steps, in which you have to make a decision in favor of this or that direction and strategies. Choosing a hosting solution, for example, determines the qualities of hardware your website will run on, the amount of resources you’ll have, the services you’ll have at your disposal (like managed hosting or after hours support ), etc.
Speaker: Jennifer Hill
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Perficient Digital Transformation
JULY 23, 2024
The Importance of Quality Assurance in Software Development The pressure to deliver software quickly and cost-effectively is among the highest priorities of business leaders. However, recent high-profile tech failures serve as stark reminders of the critical importance of robust Quality Assurance (QA) practices. As a leader in digital consulting, we recognize that cutting corners on testing can lead to far-reaching consequences that extend well beyond temporary service disruptions.
The Global Small Business Blog
JULY 4, 2024
©iStock/RomoloTavani "America is another name for opportunity.
Premier BPO
JULY 19, 2024
Customers today are more conscious of their rights than ever before. They demand more so that the customer service they receive is optimized precisely to their needs. Customer Experience (CX) is a high priority for 75% of global businesses, technology professionals, and their organizations. 1 A new generation of consumers demands modern CX to cover these needs through frictionless, personalized, and efficient experiences across all touchpoints.
Amzur
JULY 23, 2024
The recent global IT outage triggered by a faulty Crowdstrike update serves as a stark reminder of the interconnectedness and fragility of modern IT infrastructure. The incident exposed vulnerabilities in two critical areas: vendor reliance and the risks associated with untested software updates. Businesses have become increasingly dependent on a limited number of technology providers for critical functions.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
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