31 West

OCTOBER 15, 2018

The digital era is continuously evolving with the power of data-driven, business intelligence applications, and resources such as social media platforms, search engine etc. Today’s market has become consumer-centric where consumer research for their product before buying it. The digital world is on the verge of trending revolutionary technologies like artificial intelligence, machine learning, big data analytics etc.

Marketing 130

Marketing Analytics Engineering Automation 130

Magellan Solutions

OCTOBER 2, 2018

As part of its philanthropic efforts, the Philippine-based business process outsourcing (BPO) company Magellan Solutions partnered with Haribon Foundation in their efforts to protect and restore the existing habitats of threatened bird species. “It’s a race against time especially that there’s mounting pressure for the country’s economic development,” Haribon Foundation chief operating officer Belinda de la Paz said.

Business Process Outsourcing 75

Business Process Outsourcing BPO Outsourcing Management 75

Aspirant

OCTOBER 31, 2018

DevOps has become, like so many other industry terms and methods, quite ubiquitous in recent years. It’s thrown around so much that its true meaning is often misunderstood, or lost altogether. Defining the DevOps methodology is the first step in understanding how it works to better development efforts—from design to customer support.

Customer Support 52

Customer Support Design 52

Chazey Partners

OCTOBER 10, 2018

The Shared Services Higher Education Charlotte (SSHE Charlotte) event, organized by the Shared Services & Outsourcing Network (SSON) is designed to address the challenges and … Shared Services in Higher Education 2018 Read More ». The post Shared Services in Higher Education 2018 appeared first on Chazey Partners.

Shared Services 52

Shared Services Service Outsourcing Design 52

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

31 West

OCTOBER 1, 2018

Average handling time (AHT) is the time spent by each customer care executive on a customer call. AHT is measured from the time customer initiates the call till the time the call is ended. AHT indicates the efficiency with which the executives can handle the customer queries. Higher handling time will cost you customer satisfaction & money. The longer you take to assess the problem and provide the solution the more disgruntled your customers become.

Human Resources 130

Human Resources Efficiency Service Automation 130

Magellan Solutions

OCTOBER 5, 2018

The Philippine-based business process outsourcing company Magellan Solutions had hit another milestone in time of its 13th-anniversary celebration. Fred Chua, the company’s chief executive officer, announced that the number of Magellan Solutions’ employees continue to grow which means that new accounts keep coming in. He also added that there are plans to move to a better and bigger facility by the next year once the target number of employees is reached.

Business Process Outsourcing 69

Business Process Outsourcing Call Center Outsourcing Accounting 69

Aspirant

OCTOBER 24, 2018

It’s not enough to want to have a DevOps methodology at your company, you have to plan for it, work for it, and continue to foster that Agile environment. DevOps is not a one size fits all strategy. You have to find the most optimal process for fast-tracking software releases without jeopardizing quality objectives.

Software 52

Software 52

Aspirant

OCTOBER 24, 2018

As 2018 winds down, many HR professionals are researching and preparing for next year’s changes and influences. Society, technology, economy, employment trends and politics can all affect the way our workplace is handled. This is why having excellent HR professionals is so important. The most effective HR leaders and business partners constantly educate themselves on how changes in the world affect their company and employees.

Research 52

Research Management 52

Chazey Partners

OCTOBER 10, 2018

Chazey Partners is proud to be part of IQPC’s Intelligent Automation Week Austin after delivering an IA workshop at its sister event Intelligent Automation Week … 2018 Intelligent Automation Week Austin Read More ». The post 2018 Intelligent Automation Week Austin appeared first on Chazey Partners.

Automation 52

Automation 52

Chazey Partners

OCTOBER 3, 2018

Phil Searle, CEO & Founder of Chazey Partners, a global management consulting and advisory services firm headquartered in California, has been recognized as a “Leader … Phil Searle of Chazey Partners Receives the “Leader of Change” award from the California Higher Education Collaborative (CHEC) Conference Planning Committee Read More ». The post Phil Searle of Chazey Partners Receives the “Leader of Change” award from the California Higher Education Collaborative (CHEC) Conference Plan

Collaborations 52

Collaborations Global Management Consulting Advisory Management 52

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Magellan Solutions

OCTOBER 31, 2018

Five years after entrusting its certificate processing job to the Manila-based BPO company Magellan Solutions, a service and compliance leader in SaaS-based Certificate of Insurance continue to experience positive year-by-year growth in terms of the total number of certificates processed each year. “From the day we handled the project, the number of outputs has increased by 70 percent,” Alby Leyva, the senior team leader of the account, stated.

Insurance 49

Insurance BPO Accounting Jobbing 49

Magellan Solutions

OCTOBER 8, 2018

With the rise of the internet, technologies, and gadgets included, the government saw the need to create new laws and regulations to protect the people from the negative impact of the internet. These changes resulted in a heightened importance of service agreements compliance among tech companies which reflects the level of importance they give to their customers and the existing government laws.

Outsourcing 40

Outsourcing E-Commerce Regulations BPO 40