Magellan Solutions

SEPTEMBER 13, 2016

This September 2016, Magellan Solutions is celebrating its 11 years in the BPO industry. It is 11 years of helping SMEs and large corporations deliver great customer experiences around the world. Its formal operations started in August 2005 as an inbound call center with just 14 agents and 1 team leader from its first office. “We work as one,” said Fred Chua, Magellan Solutions CEO in his closing speech during the Magellan Solutions 11th year anniversary party.

BPO 81

BPO Call Center Outsourcing Customer Support 81

Chazey Partners

SEPTEMBER 10, 2016

Chazey Partners, a practitioners-led global management consultancy firm specializing in business transformation, and Shared Services and outsourcing, is proud to assist Dos Pinos to open … Chazey Partners Assisting Dos Pinos to Open a New Multifunctional Shared Services Center in Costa Rica Read More ». The post Chazey Partners Assisting Dos Pinos to Open a New Multifunctional Shared Services Center in Costa Rica appeared first on Chazey Partners.

Shared Services 52

Shared Services Global Management Consulting Service Outsourcing 52

SourceFit

SEPTEMBER 28, 2016

Business process outsourcing (BPO) companies in the Philippines serving the needs of technology firms abroad are boosting the demand for rental office space, according to real estate consultancy firm Colliers International. . Colliers said IT companies are considered the main source of office space take-ups in the U.S., a phenomenon that is changing workspace strategies in various industries.

BPO 40

BPO Business Process Outsourcing Offshoring Retail 40

Magellan Solutions

SEPTEMBER 27, 2016

Quora is one of the most popular Q&A sites today. On our Quora profile , we get lots of questions about outsourcing, call centers, and BPOs everyday. Here’s one of Magellan Solutions’ answers to a question posted on Quora (What are the pros and cons of locating a call center in the Philippines as opposed to India or some other country?).

Call Center 74

Call Center Outsourcing Flexibility Sales 74

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Magellan Solutions

SEPTEMBER 20, 2016

Outsourcing has been utilized by many businesses around the world for over a decade now, but some business owners still have wavering opinions as well as basic questions about this. So let’s start from the basic. How to outsource a customer service call center? First, determine what type(s) of customer service you want to outsource and what are your requirements for that.

Call Center 68

Call Center Customer Service Outsourcing Service 68

Magellan Solutions

SEPTEMBER 6, 2016

(As first seen as an answer by Magellan Solutions to a question posted on Quora ). Small business owners often wear many hats. However, when is the time when one can’t have an additional hat anymore? Here are the top 5 tasks that small business owners really need help with: Website development. Many small business owners, even large business owners, outsource web developer(s) for their website needs.

Human Resources 61

Human Resources BPO Business Process Outsourcing Payroll 61