Magellan Solutions

MARCH 29, 2018

The Philippines is a well-known global destination for world-class call centers that can cater to your back office support needs. The country has a huge talent pool, many of which are graduates of business and engineering courses. It is also a perfect call center location because its human capital speaks English more naturally. While India is a good competitor in the call center industry, many investors still prefer Filipinos’ neutral accent.

Call Center 17

Call Center BPO Engineering Outsourcing 17

Chazey Partners

MARCH 10, 2018

Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), will be hosting a pre-conference workshop, at … Chazey Partners Executives to Lead a Workshop on Intelligent Automation Initiatives CoE at a Leading Shared Services and Outsourcing Event Read More ».

Shared Services 52

Shared Services Robotics Process Automation Automation Global Management Consulting 52

Magellan Solutions

MARCH 15, 2018

As a sub-sector of the business process outsourcing (BPO) industry, call centers in the Philippines remain as a major contributor of the country’s economy. This is despite the looming challenges of integrating artificial intelligence to basic voice and non-voice processes. Additionally, it remains as a strong, dependable pillar for many Filipinos as it continues to open thousands of job opportunities each year —generally alleviating the country’s unemployment problems.

Call Center 81

Call Center BPO Infrastructure Costs Business Process Outsourcing 81

Magellan Solutions

MARCH 22, 2018

The Philippines is one of the top countries when it comes to outsourcing and offshoring. This is because call centers in the Philippines are much cheaper compared to other countries, especially those in the United States and European countries. Though it is cheaper, the quality of work is just as good — if not better — compared to other countries like India.

Call Center 70

Call Center Outsourcing Offshoring Insurance 70

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Labor Costs

Magellan Solutions

MARCH 1, 2018

Despite slightly slowing in 2017, the Philippines maintains its position as the fastest growing country among the emerging economies in the Southeast Asian region. The full-year GDP growth averaged 6.7 percent, which is only 0.2 percent short than the 6.9 percent recorded in 2016. Nonetheless, it still met the 6.5 to 7.5 percent target for 2017. Socioeconomic Planning Secretary Ernesto Pernia noted that despite the moderate decline, it was still a good performance “given the fact that it is alre

BPO 63

BPO Business Process Outsourcing Call Center Jobbing 63

Magellan Solutions

MARCH 8, 2018

The business processing industry in Asia remains to be optimistic in the past years despite the economic downturn happening across the world. This is because the industry continues to have a positive outlook. This is evident in the Philippine contact center industry where it remains to be attractive even to many foreign clients. The country is hitting it big in the industry due to its rich potential workforce.

BPO 75

BPO Call Center Offshoring Global Outsourcing 75