Magellan Solutions
JUNE 19, 2015
Financial services have changed after the Global Financial Crisis. On the surface the change seems to favor small operations as big institutions have gone down in trust ratings among ordinary investors. The change has definitely something to do with trust. But did you know that many investors and consumers of financial services also want to save more money in fees?
SourceFit
JUNE 18, 2015
Philippines Outsourcing continues to register high numbers in Metro Manila in terms of job openings, according to the Philippine Statistics Authority (PSA). Customer service representatives in the Philippine business process outsourcing (BPO) industry, also called the “sunshine”? industry, placed number 8 in the top 10 list of job openings in 2014.
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Magellan Solutions
JUNE 16, 2015
By definition, an answering service is a call center that serves specialized verticals that demand a certain way of handling calls. Agents working for an answering service may be tasked to do both inbound and outbound calls and use any number of ways to interact with a customer: phone call, email message, online chat. Typically these agents spend less time in handling customer interactions than the average call center.
Magellan Solutions
JUNE 25, 2015
Business-to-business (b2b) lead generation is a key task that provides support to sales. Top-notch b2b lead generation is based on in-depth market research, independent opinion, a high level of expertise, proper timing and industry knowledge. It should be able to establish a robust sales pipeline for your sales team. India is the global leader when it comes to IT outsourcing.
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In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.
SourceFit
JUNE 16, 2015
The government is ramping up promotion of Outsourcing Philippines “next wave” cities or cities outside Metro Manila, Philippines that are considered attractive outsourcing destinations. Department of Science and Technology-Information Communications Technology Office (DOST-ICTO) ICT development program manager Emmy Lou Delfin said the agency is considering other locations for inclusion into the annual Top 100 Outsourcing Destinations list by global consultancy firm Tholons. .
SourceFit
JUNE 10, 2015
As members of the ASEAN ramp up development projects and prepare for integration, the Philippines is well-positioned to be Asia’s alternative trade hub, and not only for its strong economic performance in the past few years. Chartered financial analyst Dr. Felixberto Bustos Jr. enumerated characteristics of the country that make it Asia’s next hot destination for locators and investors.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
SourceFit
JUNE 8, 2015
Outsourcing in the Philippines is on track to meet revenue and employment goals for 2015, according to an industry leader. This year, the industry aims to create 1.23 million jobs and generate $21.8 billion in revenues. Outsourcing Philippines, the country’s information technology and business process outsourcing (IT-BPO) sector, was one of the top drivers of the Philippine economy in 2014, creating more than one million jobs and generating $18.9 billion in revenues. .
SourceFit
JUNE 6, 2015
The Philippines remains a favorite destination for company-owned, outsourced contact centers, global in-house centers (GIC) and offshore captive centers. A report from global consultancy firm Everest Group says that although India accounts for 50 percent of all global in-house centers, companies are looking at alternative locations like the Philippines, Malaysia, Costa Rica, China and Malaysia to establish offshore captive centers or global in-house information technology and business process de
SourceFit
JUNE 4, 2015
The Philippine Senate has passed a measure creating an agency to support the information and communications technology (ICT) sector. The measure, called the Department of Information and Communications Technology (DICT) Act, will create the new agency if signed into law by President Aquino. The main goals of the proposed agency are to promote digital literacy and ICT expertise among Filipinos, improve the country’s competitiveness, and support outsourcing in the Philippines.
SourceFit
JUNE 2, 2015
The International Monetary Fund (IMF) recently increased the Philippines’ gross domestic product (GDP) growth projection from 6.6 percent to 6.7 percent in 2015 due to higher public spending, lower commodity prices, strong export growth and strong private construction activity. . The IMF advised the Philippine government to increase investment and spending over the medium term, particularly on infrastructure and human capital.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
SourceFit
JUNE 1, 2015
Metro Manila is now one of the world’s top 30 megacities, thanks to a booming Philippine outsourcing industry, competitive population size and economic scale according to the recent Global City Commercial Attraction Index report. Real estate firm JLL said that the metro is on the rise as a competitive global city with a bright future. . According to JLL, one of the reasons for the city’s competitiveness is its population size and economic scale.
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