Magellan Solutions

FEBRUARY 28, 2017

Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. They carry an estimated $200 billion in annual buying power, and by 2025, they will comprise 75 percent of the U.S. workforce. What’s more is that they love technology, making it a part of their everyday lives.

Call Center 61

Call Center Offshoring Retail Research 61

Future of Sourcing

FEBRUARY 13, 2017

Over the last two decades I have had the opportunity to work with some of the largest (as well as mid-sized) enterprises who had outsourced their IT work to offshore based teams. The offshore teams themselves were either part of service providers who were domestic companies out of North America/Europe, or part of providers who were headquartered out of India (with largely a sales presence in North America/Europe).

Offshoring 52

Offshoring Government Accounting Outsourcing 52

Chazey Partners

FEBRUARY 10, 2017

Itroduction With challenges ranging from political and legislative considerations to cultural resistance, shared services implementations are quite complex in the public sector. At this event, … Federal Shared Services Breakfast Forum 2017 Read More ». The post Federal Shared Services Breakfast Forum 2017 appeared first on Chazey Partners.

Shared Services 52

Shared Services Service 52

SourceFit

FEBRUARY 28, 2017

Philippine software developers and information technology (IT) leaders are taking steps to scale up the $3-billion IT and business process management (IT-BPM) industry to a $7-billion economy. During the Philippine Software Industry Association’s (PSIA) SoftCon.ph event, IT executives, investors, engineers, and regulatory officers met to discuss new technologies, opportunities, and challenges in the digital age.

IT Outsourcing 40

IT Outsourcing BPO Outsourcing Manufacturing 40

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Magellan Solutions

FEBRUARY 23, 2017

In the commonly outsourced call center Philippines industry, call center agents are the backbone, voice and face of their clients. In our day-to-day life, call center agents are our heroes, attending to, and resolving our concerns with composure and patience. But the only way they can perform their job is if they can actually carry a conversation with the caller.

Offshoring 61

Offshoring Call Center Outsourcing Jobbing 61

Magellan Solutions

FEBRUARY 14, 2017

To say that outsourcing has taken the global business world by storm is an understatement. Many entrepreneurs and companies of all shapes and sizes have decided to delegate some of their business functions to third-party experts. While there is a growing list of companies outsourcing their tasks, there is also a growing list of services that are being outsourced.

Sales 61

Sales Outsourcing Payroll Operational Costs 61

Magellan Solutions

FEBRUARY 16, 2017

Generally speaking, transcription is the process of converting audio or video into text. Though it sounds simple, it can be a tedious and time-consuming process, especially when it comes to transcribing hours-long files. Low quality audio and video can also be challenging to convert to text, particularly if you’re not used to the process. And yet transcribed texts are valuable to organizations – they serve as a form of documentation, and they ensure accuracy and efficiency.

Outsourcing 56

Outsourcing Service IT Outsourcing Analytics 56

Magellan Solutions

FEBRUARY 7, 2017

Contrary to what some business owners and entrepreneurs think, there are call centers and business process outsourcing (BPO) companies who cater to the needs of small and medium-sized enterprises (SMEs) and start-ups. If your start-up needs professional assistance on customer service, live phone answering and tech support but you don’t know where to get help, you can stop worrying.

Call Center 56

Call Center Outsourcing Business Process Outsourcing Flexibility 56

Magellan Solutions

FEBRUARY 23, 2017

The Philippines has been the reigning premier choice of Western companies for offshore outsourcing for the past couple of years, and for good reason. Filipinos have the ideal blend of qualities that customers, regardless of their country of origin, want in a call center agent: courteous, friendly and service-oriented. Over a million work in call centers in the Philippines who are in the business process outsourcing (BPO) industry, providing a wide range of voice and non-voice customer service t

Outsourcing 53

Outsourcing BPO Call Center Business Process Outsourcing 53