Magellan Solutions

MAY 28, 2017

Virtual assistants are undoubtedly one of today’s unsung heroes. The growing number of entrepreneurs who depend on them for their professional services is proof enough of the critically important role they play in our society. From sending emails to managing social media accounts, virtual assistants prove that having a helping hand, or hands, is key to working smart.

Out-Tasking 64

Out-Tasking Outsourcing Administrative Research 64

SourceFit

MAY 25, 2017

The Philippines’ Department of Information and Communications Technology (DICT) recently released its National Cybersecurity Plan (NSCP) 2022 as part of the digital transformation program to protect the online community and ensure the confidentiality of personal information. The NSCP 2022 named cyber criminals, cyber-enabled crimes, hacktivists, script kiddies, and terrorists as sources of threats.

Cybersecurity 52

Cybersecurity BPO Outsourcing Government 52

Chazey Partners

MAY 10, 2017

Chazey Partners is pleased to announce its sponsorship at the 17th Annual Shared Services & Outsourcing Week Europe, the longest running and largest event in … 17th Annual European Shared Services & Outsourcing Week Read More ». The post 17th Annual European Shared Services & Outsourcing Week appeared first on Chazey Partners.

Shared Services 52

Shared Services Outsourcing Service 52

Magellan Solutions

MAY 4, 2017

Regardless of the career path or business industry, the most successful professionals share one similarity: excellent communication skills. In the bustling call center and BPO industry, it is always the case that the most effective customer service representatives possess the most advanced communication skills. Considering that their job role requires hours of non-stop communication with different types of customers, it is easy to understand why this skill is non-negotiable, and why mastering it

Customer Service 63

Customer Service Call Center Service BPO 63

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Magellan Solutions

MAY 24, 2017

A growing number of entrepreneurs and companies worldwide are outsourcing their non-core tasks to offshore locations, particularly the Philippines. Dubbed as the new call center capital of the world, this Southeast Asian archipelago proved to be a reliable provider of world-class customer service and other specialized professional services. In exchange for the superior quality of work it provides to these businesses, an emergent change in the middle class population happened.

Jobbing 49

Jobbing Outsourcing Call Center Offshoring 49