Magellan Solutions

MAY 25, 2016

There are as many ideas for great new products as there are investors willing to fund them. What’s more is that everyone wants to be their own boss. From Silicon Valley to London, over 100 million startups get launched every year. In the United States alone, more than $1,500 dollars of venture capital is invested in a new business every second. That amounts to a whopping $43 billion in investment money every year.

Customer Service 73

Customer Service Outsourcing Service Marketing 73

SourceFit

MAY 23, 2016

The Philippine economy is expected to grow over 6 percent in 2016 and the near term, according to an economist from a Swiss financial institution. Mark Matthews, head of research Asia at private Swiss Bank Julius Baer, said in an interview that above 6 percent growth three years in a row would make the country’s economy one of the fastest-growing in the region, potentially beating China. .

Banking 40

Banking Business Process Outsourcing Government Outsourcing 40

Magellan Solutions

MAY 18, 2016

Much has been said with regards to inbound call center outsourcing – which country has the best agents in terms of cost and communication skills, which companies offer the best package, and what is the most important thing to do before finalizing that agreement with your outsourced call center. The saying, “location, location, location” is the advice to follow in the real estate business because the property’s location is the most important determining factor of its value.

Call Center 69

Call Center Outsourcing Offshoring Business Process Outsourcing 69

Magellan Solutions

MAY 11, 2016

Your call center is only as good as the performance level of your agents. How can you keep them motivated? There are other answers besides a high salary, work-life balance, and personal growth. Agents tend to be happier when they get relevant feedback from their superiors. They prefer reasonable work objectives and they appreciate a comfortable physical environment.

Call Center 66

Call Center Outsourcing Out-Tasking Management 66

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Magellan Solutions

MAY 31, 2016

At some point in their business cycle, every company has had to deal with the question of whether to outsource or not. It’s general knowledge that outsourcing brings down costs, that your best bet for help desk support is either India or the Philippines, and that a lot of known companies outsource but prefer to remain silent about it. . Just when you thought you knew everything about inbound call centers, here are 6 insane (but true) things about them: Some clients act as “mystery shoppers”.

Call Center 66

Call Center Outsourcing Offshoring Flexibility 66

Magellan Solutions

MAY 3, 2016

IBPAP delegation to CeBIT Australia 2016. Magellan Solutions was part of the IBPAP (Information Technology and Business Process Association of the Philippines) delegation to CeBIT Australia 2016 in May 2-4 2016 at Sydney Olympic Park. Over 15 000 attendees joined the CeBIT exhibition that showcased the latest business technologies worldwide. The Philippine delegation was also sponsored by DOST-ICTO (Department of Science and Technology – Information and Communications Technology Office).

BPO 63

BPO Finance Outsourcing Healthcare 63

SourceFit

MAY 11, 2016

The global knowledge process outsourcing (KPO) market is expected to grow at a compound annual growth rate (CAGR) of about 23 percent from 2015 to 2019, according to study published by Technavio. The growth of the KPO industry is mainly driven by companies looking for more analytical and specialized expertise. Technavio’s report found that the healthcare sector is the fastest growing segment in terms of outsourcing knowledge-intensive services. .

Outsourcing 40

Outsourcing Marketing Pharmaceuticals BPO 40