Magellan Solutions

MARCH 17, 2016

Magellan Solutions participated in FEU’s Alumni Placement Expo (APEx): Annual Job Fair 2016 on March 8, 2016 in Far Eastern University Makati. Companies from various industries, as well as students from different FEU colleges, joined the event. Students came prepared with hard copies of their resume and also their FEU ResumeLink – as companies may conduct job interviews, initial screenings, and spot hiring.

Jobbing 66

Jobbing Business Process Outsourcing Offshoring BPO 66

SourceFit

MARCH 30, 2016

The country’s information technology and business process outsourcing (IT-BPO) . industry expects to generate $3 billion in revenues this year, according to the IT-Business Process Association of the Philippines (IT-BPAP) president Jomari Mercado. . Mercado said the industry can “easily” reach $3 billion in 2016, which represents only a 14 percent increase, as it is already posting that growth rate.

BPO 40

BPO Healthcare Business Process Outsourcing Outsourcing 40

Magellan Solutions

MARCH 23, 2016

By providing reliable inbound customer service, companies make it easier for customers to reach out to brands and voice their concerns. Company representatives, from their end, are expected to know all the answers to any questions customers might ask. They’re also expected to know when to escalate complaints to the appropriate contact persons. The point of all these is to arrive at customer engagement solutions that will benefit both the brand and the customer.

Customer Service 63

Customer Service Call Center Service Outsourcing 63

Magellan Solutions

MARCH 29, 2016

It is true that any company or organization is only as good as the people who make it up. For a call center to be recognized as the best, its people must exhibit excellence in completing their tasks –performing at their optimum level at all times. The measure of service quality of an inbound customer service company relies much on the performance of its inbound customer service agents.

Customer Service 61

Customer Service Call Center Service Jobbing 61

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Labor Costs

Magellan Solutions

MARCH 16, 2016

Customers are the lifeblood of every business. Attending to their concerns and inquiries are crucial because unsatisfied customers can ruin a business’ reputation in various levels. Customers who are given the right care and attention by businesses are more likely to become loyal customers. “It can cost up to 30 times as much to get a new customer as it does to keep an existing one.

Customer Service 61

Customer Service Outsourcing Service Call Center 61

SourceFit

MARCH 21, 2016

The Philippines’ information technology and business process outsourcing (IT-BPO) industry expects to add more jobs and generate $25 billion in revenues in 2016. The Department of Labor and Employment (DOLE) says the BPO sector is well positioned to hit the targets at the industry’s current growth rate, which is faster than the growth rate of the economy.

Jobbing 40

Jobbing Outsourcing BPO Healthcare 40

SourceFit

MARCH 9, 2016

The business process outsourcing (BPO) industry in the Philippines is expected to grow faster this year and generate $25 billion in revenues and 1.3 million jobs for Filipinos. Real estate consultancy firm Colliers International said the growth of the BPO sector will lead to higher demand for office space that will absorb the increase in supply this year. .

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Outsourcing BPO Advisory Business Process Outsourcing 40

Magellan Solutions

MARCH 7, 2016

Magellan Solutions participated in FEU’s Alumni Placement Expo (APEx): Annual Job Fair 2016 on March 8, 2016 in Far Eastern University Makati. Companies from various industries, as well as students from different FEU colleges, joined the event. Students came prepared with hard copies of their resume and also their FEU ResumeLink accounts, FEU’s online platform for the resumes of its students – as companies may conduct job interviews, initial screenings, and spot hiring.

Jobbing 40

Jobbing Business Process Outsourcing Offshoring BPO 40

SourceFit

MARCH 2, 2016

The global data analytics outsourcing market is expected to grow at a compound annual growth rate (CAGR) of 29.1 percent and generate $5.9 billion in revenues by 2020, according to a recent study published by Allied Market Research. Companies are outsourcing analytics to third parties to make informed business decisions, reduce costs, mitigate risks and improve customer service. .

Analytics 40

Analytics Outsourcing Labor Costs Healthcare 40

SourceFit

MARCH 1, 2016

The Philippines is considered a global leader in business process outsourcing (BPO), and its services sector is a competitive advantage. University of Asia and the Pacific ( UA&P ) director for research and communications Bernardo Villegas explained that the country’s service sector is booming due to the “above average quality” of the Filipino talent pool. .

Outsourcing 40

Outsourcing Service Labor Costs BPO 40

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