September, 2020

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An Intelligent Digital Workforce: The Great Integrator

Automation Anywhere

Process silos. Every organization has them, and in today’s digital-first business environment, they’re the biggest roadblocks to business and competitive agility. In an increasingly distributed business environment, even a midsize organization today runs an average of 1,500+ business applications spread across its IT infrastructure – in the cloud and on premises.

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How to Successfully Manage Contingent Workforce Costs - Part 2

https://www.hcmworks.com/blog

Contingent workforce management is complex. Without a proper strategy that centralizes how you manage your temporary workers, it's almost certain that your business has no visibility into its contingent workforce and is spending large amounts of money on rogue costs. In our previous blog, ' How to Successfully Manage Contingent Workforce Costs - Part 1 ', we looked at the importance of better sourcing in your contingent workforce and how it can help your organize reduce spending.

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Global Talent Acquisition: Four Emerging Markets Your Company Should Target

Velocity Global

Many companies struggle to find talent in highly competitive domestic markets—especially talent with specialized skillsets. That’s why resourceful business leaders turn to international markets to fill roles. In fact, 46% of tech companies that expand globally look to hire new employees, according to Velocity Global’s 2020 State of Global Expansion report. .

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The Importance Of Social Media Customer Service In 2020

Magellan Solutions

For modern consumers, using social media to air complaints and to get the kind of help they need is the best option. Waiting to talk to a customer service representative over the phone can actually take a long time, and going to the company’s office can be too much of a hassle. However, knowing that they can get help through social media is what most customers choose to do.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Tiempo Development Announces Cloud Migration Solution Set

3Pillar Global

Leading nearshore software developer launches cloud-smart solution for planning, implementation and management. (Tempe, Arizona, September 2020) – Tiempo Development announced today Tiempo Flex Cloud Migration Services – a new solution to meet the growing complexity and challenges of migrating applications to the cloud. Tiempo Flex Cloud Migration Services helps companies reduce risk, improve performance and realize savings with a measured, pragmatic approach to cloud adoption.

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How to Improve your Call Center Operation’s Performance

Intugo

How to improve your Call Center Operation’s performance? Have you ever wondered how companies that started with only three or fewer employees have become the largest in the world? How have they grown, and why are they classified as the most valued? A simple and precise answer, yet a challenging task to perform. For a company to grow and sustainably increase its competitiveness and profitability, it is necessary to increase its productivity.

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How to Successfully Manage Contingent Workforce Costs - Part 1

https://www.hcmworks.com/blog

Keeping track of your contingent workforce is complex. You simply cannot manage what you can't measure, and most of the organizations we speak to do not have efficient processes, technologies and strategies in place to properly manage their temporary workforce. It's likely that your organization has hiring managers in different branches of your company engaging contingent or non-permanent workers, without a centralized management process.

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Solutions to Three Top International Payroll Challenges

Velocity Global

Sourcing global talent allows companies to find the right employee for their specific needs. But for payroll specialists, managing international employees creates extra challenges—from staying up-to-date on compliance requirements and accurately paying employees in different currencies to protecting sensitive employee data. To help companies maximize reward and minimize risk when hiring internationally, it’s critical for teams running payroll to stay ahead of these challenges.

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Customer Service in the Insurance Industry: Securing Loyal Customers

Magellan Solutions

One of the keys to a successful business lies not only in the products or services but also to loyal customers. This is especially true for the insurance industry — an industry that relies greatly on its customer base. To keep the business afloat, companies from this sector should do their best to attract more customers while retaining the existing ones.

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IAOP GOV20: Rethinking Governance

Neo Group

Join Neo Group at IAOP’s GOV20 Virtual Conference from October 7-9, 2020. We are a proud sponsor. Different world, different playbook! It’s a big year for governance. COVID-19 has influenced thinking and spurred action among governance leaders. Please join us as we come together virtually, on October 7-9, to share the newest models that work in a crisis, best practices in the new normal, and how you can protect your partnerships, data, and more in uncertain times.

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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Sourcing In India Vs China: Which is Right For Your Business?

SourcX

In the wake of the Covid-19 global pandemic, many firms are considering how they should restructure their supply chains and which countries would be best suited to their sourcing and manufacturing goals. For many businesses, this often comes down to sourcing in India vs China and which option makes more sense for their company given the strength of those countries in providing manufacturing resources and infrastructure.

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Identifying Automation Opportunities for Property and Casualty Insurers

Automation Anywhere

Property and casualty (P&C) insurance, also known as non-life or general insurance , refers to a range of coverages including property insurance that covers items such as automobiles, homes, or commercial buildings, as well as casualty insurance that covers legal liability for injuries or losses incurred by a third-party individual or business. The insurance industry is faced with significant challenges, not the least of which is fraud.

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Contingent Workforce: Agile Talent Will Drive Successful Business in 2020 and Beyond

https://www.hcmworks.com/blog

The power, value and expertise inherent in agile talent , as well as the productivity that results from flexible enterprise thinking, will be the difference between enterprise success and failure over the next couple of years. That’s according to a study from Ardent Partners, The State of Contingent Workforce Management 2020 , which found nearly 80 percent of enterprises experienced an increase in the utilization of contingent talent over the past 12 months.

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Webinar: Finding HR Operational Efficiencies That Shorten Time to ROI in M&A Transactions

Velocity Global

Before your company makes an international acquisition, there are many HR operational challenges to consider. Successfully onboarding and managing a global workforce while maintaining compliance with different local laws and regulations is not easy. However, there are employment solutions that help private equity (PE) firms capitalize on their investment faster.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Business Process Outsourcing for Small Businesses: Yes or No?

Magellan Solutions

Are you an entrepreneur thinking about how to take your business to new levels of productivity? Are you looking at streamlining your current processes to strengthen brand recall to target customers? And are you exploring effective strategies like business process outsourcing to help you achieve these goals? . This article walks you through numerous reasons as to why you should explore business process outsourcing and how it will propel your business to new heights.

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Future of Sourcing: 5 Activities to Accelerate Post-Covid Sourcing Strategies

Neo Group

When the COVID crisis hit, organizations had no choice but to respond to the challenges they faced by leveraging the resources they and their suppliers had at their disposal. Clearly, some were better prepared and responded with more resilience than others. Now we are many months into the crisis, and it’s time to look at what went wrong and what organizations should change going forward.

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Work-at-Home vs On-Premise Call Center Agents – A Comparison

Customer Serv Outsource Smarter

The decades-long debate comparing work-at-home vs. on-premise call center agents is a front-and-center topic today. Our industry is nearly six months into the workplace changes brought on by the coronavirus, and we are still adjusting to the current state of things. Many companies managed the sudden shift to work-at-home with few difficulties, while others are still struggling to overcome challenges, particularly with staffing, training, agent engagement, collaboration and attrition.

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Healthcare Payer Processes Ripe for Automation

Automation Anywhere

The healthcare industry, although initially slow to embrace technology, is now fully immersed in its digital transformation efforts, according to a new report by The Everest Group. The global healthcare IT market, valued at $187 billion in 2019 , is predicted to grow at a more than 15.6% compound annual growth rate (CAGR) between 2020 and 2026, reaching $535.6 billion in 2026.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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How to Optimize SOW Spend in Your Contingent Workforce Management Program

https://www.hcmworks.com/blog

With an increasing percentage of most large organizations' workforce now made up of contingent workers , achieving greater control and visibility of these temporary workers is a necessity for the health of your bottom line.

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Why Cost Modeling And Price Benchmarking Are Ineffective For Strategic Sourcing

Sourcing Advisors Group

Many in Procurement and Strategic Sourcing espouse the use of should-cost or clean-sheet models, benchmarks and other behavior sensing models in support of negotiating prices on direct and indirect spend category products & services. And in theory, these models appear to have some value. But from a practical matter, most of the activity around the application of these theories are largely ineffective.

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11 E-Commerce Customer Service Best Practices You Should Follow

Magellan Solutions

E-commerce businesses have surged in popularity in recent years. During the pandemic , the role of the e-commerce industry became even more important. However, the customer service experience is different for e-commerce businesses, and this can make or break your business. Fortunately, we can help with that. We compiled these e-commerce customer service best practices to help you deliver excellent customer service.

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How to prepare for a job interview

Eclaro

Landing a job interview can represent a great opportunity for anyone looking to make a change or upgrade to their career path. But while requesting an interview can demonstrate a company's interest in you, it doesn't mean you've landed the job just yet. How you perform in the interview itself is going to make-or-break whether you get the job. Your resume and experience aren't enough — a company is going to want to evaluate you and how you handle answering questions under pressure.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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5 Steps to Planning a China Plus One Strategy

SourcX

Recent world events including a global pandemic with its roots in China, a possible trade war and growing trade deficit between the US and China, and pro-trade government initiatives in other low cost sourcing countries have led many businesses to implement what experts are calling a China plus one strategy. The term China plus one refers to a business strategy in which companies source or manufacture products from another country as well as China, often as part of a global procurement strategy.

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Why You Need a Center of Excellence

Automation Anywhere

One of the best ways that business leaders can help their teams and businesses rise above the changes brought by disruptions is to ensure alignment around a common purpose. A center of excellence (CoE) can help companies do just that. A global CMO study by SiriusDecisions shows that 96% of CMOs will make changes to their organizations by 2020, with 13.73% planning to establish a CoE.

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NelsonHall names Velocity Global a ‘Leader’ for global expansion and compliance expertise

Velocity Global

Denver, Colo., September 15, 2020 —. Report highlights Velocity Global’s ‘turnkey’ solution. Recognizes company’s ability to meet immediate and future client needs. Velocity Global was named a “Leader” of International PEO (Professional Employer Organization, also known as Employer of Record) providers by prominent analyst firm NelsonHall.

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Advantages & Benefits of Agile Methodology

3Pillar Global

Businesses in about every sector have gotten wise to the benefits of the Agile methodology and responded by applying its core fundamentals to business functions both in and out of the IT department. Agile software development is defined by its short production cycles that repeat over and over–allowing teams to systematically deliver the best possible end-product as efficiently as possible.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Customer Service Channels Effective for Your Business

Magellan Solutions

These days, when choosing or purchasing products or services, clients tend to identify the most appropriate platform to use. The recent ATG study reveals that 30% of consumers use three or more customer service channels for a single transaction. They always choose the ones where they feel they can get a good customer service experience as it is an important factor in their decision-making when buying. .

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Is your Strategic Sourcing team experienced?

Sourcing Advisors Group

Most organizations have a Procurement function – ranging from a bare-bones organization to a robust team with dozens professionals. Yet, the question of productivity and results comes up time and time again, particularly for the Strategic Sourcing function. Is your Strategic Sourcing team experienced? Is the team performing at best-in-class level?

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Why are Companies Choosing to Manufacture in India

SourcX

The Covid-19 pandemic has triggered a global recession and greatly disrupted many companies’ supply chains. The victims include the technology and automobile industry, as well as many others. Companies like Jaguar and Land Rover felt the economic effects of the pandemic all the way from their UK to Chinese markets. Moreover, Samsung decided to move some of its production to Vietnam a few years ago, and they are now establishing large-scale production infrastructure in India.

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Intelligent Automation Is Here. But Are You Ready for It?

Automation Anywhere

Digital elements are disrupting the status quo for businesses from a supply and demand side. Automation in particular is becoming ubiquitous and key to speedy digitization. One of the most potent levers of transformation today is intelligent automation (IA). Artificial intelligence (AI), combined with Robotic Process Automation (RPA) and analytics, enables organizations to adapt to the new normal quicker while bringing other key benefits, including cost, speed, improved accuracy, and enhanced cu

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.