September, 2022

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30 questions to ask your outsourcing provider | MicroSourcing

Microsourcing

There is a lot to like about outsourcing. From increasing efficiencies and easing pressure on in-house employees to saving money via reduced labor costs, there is a reason that countless organizations embrace the chance to partner with offshore providers that are in the business of helping other businesses succeed. The global outsourcing market is tipped to be worth $620 billion by 2032 and that would not happen without a lot of companies being engaged in positive partnerships.

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How To Avoid The 8 Most Common MSP Mistakes

31 West

In the present crowded MSP market , businesses experience more competition than ever. So, service providers must ensure that they can avoid any typical mistakes, and offer the best services to the client. In this post, we will discuss the most common MSP mistakes. These points will help MSP businesses to avoid making those errors and enhance their sales and revenue.

Sales 130
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5 Call Center Metrics to Optimize Agent Performance

Provana

Choosing the right call center metrics is just as important as operationalizing them. Here're five key call center metrics you should keep an eye on.

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Show Me (How Emerging Technologies Will Enable) The Future Of Consumer Digital Experiences

Forrester Digital Transformation

Learn which four emerging technologies could help your brand create truly differentiating consumer experiences.

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The HR Leader’s Workforce Management Guide

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

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Building America's Strengths, Prosperity and Well-Being: Labor Day 2022 (Video)

The Global Small Business Blog

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NIO unlocks its potential through standout user operations

McKinsey and Company

McKinsey sits with NIO’s president to discuss the logic behind its approach, its input–output economics, and the implications for the industry.

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3 Tips to Scale Your Remote Team

Globalization Partners

After reaching a stage of financial maturity, the next logical step for growing companies is scaling. Scaling a business means setting the stage for company growth without wasting substantial resources. If costs need to increase, they should do so incrementally. For example, say your company gained USD 50,000 in new revenue but had to hire a new employee with a USD 50,000 salary to achieve this — that is not scaling.

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7 Ways to Boost Your UI/UX Design

Groove Technology

UI/UX design has grown more important than ever in the technology-driven society where the majority of the material we consume is digital. Whether a mobile app or a website, having an aesthetically pleasing and practical interface tempts users to stay. What does that mean for your company, though? It implies that your clients will look to you for a beautiful experience and want it fast.

Design 130
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Show Me That Emerging Technology Magic

Forrester Digital Transformation

Get three key takeaways about leveraging emerging technology in this Technology & Innovation event preview.

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Today in Global Small Business: The Origin of a Great Global Gospel Classic

The Global Small Business Blog

©iStock/dragana991 What's affecting me, my clients, my colleagues and other global small business owners: The origin of a [great global] gospel classic by Robert Marovich and published in the 9/10/22 print edition of the Wall Street Journal. Mr. Marovich writes that ninety years ago, the song ‘Take My Hand, Precious Lord’ emerged from personal tragedy to become a beloved anthem.

Marketing 222
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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Reducing food loss: What grocery retailers and manufacturers can do

McKinsey and Company

An estimated $600 billion worth of food is lost during or just after harvest. Can manufacturers and grocers do anything about it? Definitely—and it will be good for business, people, and the planet.

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10 Biggest Challenges For Managed Service Providers

31 West

In the present market trend, MSP businesses are experiencing more competition than ever. So, service providers must ensure that they meet all the modern-day standards to offer the best services to the client. Likewise, it requires special priority to address the challenges for managed service providers. We can notice a massive transformation in business processes these days.

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The Star Schema is Obsolete

Perficient Digital Transformation

If you are still using a star schema and dimensional modeling to build your data warehouse / Data Lake, I implore you to reconsider. This has been a contentious subject in the past, but when building modern data environments It is important to me to cover this topic in detail. Ralph Kimball introduced the industry to the star schema and techniques of dimensional modeling in his first edition book The Data Warehouse Toolkit was published in 1996.

Analytics 124
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Expanded Retail IoT Solutions: A Revolution in Technology

Groove Technology

While the epidemic took a toll on transportation and logistics, the retail sector held up as an evergreen sector. Customers are always purchasing, whether online or off. This is a significant factor. However, people’s propensity for internet shopping has seen massive growth in recent years. Retailers are rushing to use technology like AR and VR in the retail industry.

Retail 130
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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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SD-WAN Sunsets And ZTE Emerges

Forrester Digital Transformation

Software-defined WAN (SD-WAN) has started to ride off into the sunset (which is long overdue). For some time, you might see some vendors wandering around aimlessly, hoping to sell you a SD-WAN solution, but for the most part, the networking market is moving on. It didn’t happen like I predicted. I thought the SD-WAN acronym […].

Software 246
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Looking At the World in a Playful and Curious and Creative Way

The Global Small Business Blog

©2022 Laurel J. Delaney. All rights reserved. "It's sort of a mental attitude about critical thinking and curiosity. It's about mindset of looking at the world in a playful and curious and creative way." – Adam Savage.

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Securing Europe’s competitiveness: Addressing its technology gap

McKinsey and Company

Even amid war in Europe and the energy and cost of living crisis that has resulted, the region needs to pay attention to its slow-motion corporate and technology crisis.

Finance 139
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How Does A Virtual Service Desk Operate?

31 West

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? A virtual service desk could be the answer.

Service 130
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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Understanding Cloud Native and What’s In it for your Organization

Perficient Digital Transformation

“Cloud Native” is the current buzzword that we will hear everywhere in major digital transformation projects currently underway. But what does Cloud Native even mean? Is it worth doing it for your organization? These are questions that pop up when thinking about transforming our workloads in a Cloud Native way. So let us dive in. What is Cloud Native?

Software 121
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How to create a profitable MVP for your mobile app?

Groove Technology

The core of digital convergence is mobile applications. Mobile apps’ rich and engaging user experiences have established new benchmarks for business expansion and digital success. If you are reading this, it’s likely that you also have an excellent idea for a new mobile application for your company. But wait—you’re not by yourself.

Research 130
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It’s Time To Discard Outdated Conceptions Of The Office

Forrester Digital Transformation

Many employees and employers are locked in perceived and actual conflict over the role of the office. They disagree over its purpose, its value, and how often to visit it. The loosening of pandemic restrictions encouraged leaders to bring back employees into offices, but the transition hasn’t been smooth. Some firms–notably several on Wall Street–take […].

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Going Global Is a Top Priority for Companies – Being Sensitive in Your Approach Matters

The Global Small Business Blog

©iStock/melitas Going global is a top priority for companies all over the world. However, reaching international markets comes with its own set of challenges. New markets mean you may be selling to different demographics. And within any audience, there will be people from minority groups, including women, people with disabilities, LGBTQIA+ citizens, and BIPOC communities.

Marketing 215
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Web3 beyond the hype

McKinsey and Company

While buffeted by the recent market downturn and bankruptcies, digital assets and the technologies underlying them still have the potential to transform business models across sectors.

Marketing 133
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What Is The Value Of Managed Services?

31 West

Every week, 140,000 hard drives experience data loss in the United States! Yup! You heard that right, that’s the prime reason why many businesses prefer to work with a managed IT services provider as it can easily dodge that bullet. One can weigh the value of managed IT services based on myriad factors. Some businesses give a green signal to MSPs when they get to know about their enhanced customer support while others prefer them for the transparent facts and figures.

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What Content & Commerce is, Can Be, & Could be For Your Business

Perficient Digital Transformation

Content and commerce – it’s no longer just a trend that you hear in the industry where only a few far between may understand what it is. Now, it’s so much more than a buzzword, especially in today’s evolving digital landscape. It’s an approach, a mindset, and most importantly, an organizational strategy that takes your manufacturing business to the next level of maturity.

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Flutter vs. React Native in 2022, which should you choose?

Groove Technology

The market for mobile app development is expanding quickly, particularly in light of COVID-19’s desire for specialized lifestyle and communication apps. However, creating apps for iOS and Android requires two different teams and skill sets. Cross-platform mobile app solutions, like Facebook’s React Native and Google’s Flutter, are the answer to that.

Design 130
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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Meta’s Short-Form Video Strategy Isn’t Reeling In Market Share

Forrester Digital Transformation

The company's TikTok alternative simply isn't winning, new Forrester data indicates.

Marketing 246
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Bingo! New Mexico Business Owners Have Access to $25 Million in SBA Loans

The Global Small Business Blog

©iStock/nytumbleweeds The nonprofit, state-launched New Mexico Small Business Investment Corp. has a new RBC Impact Fund that will target small businesses with annual revenue up to $7.5 million and less than 500 employees. The loans would be in amounts from $150,000 to $5 million. For small business New Mexico business owners, another $25 million in Small Business Administration loans is now available to New Mexico small businesses unable to secure traditional bank loans.

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Data ethics: What it means and what it takes

McKinsey and Company

Every company must establish its own best practices for managing its data. Here are five pitfalls to avoid based on our conversations with experts and early adopters.

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What Is The Future of IT Managed Services?

31 West

Does this look exaggerated? The global managed services market is projected to grow from $243.33 billion in 2021 to $557.10 billion in 2028, at a CAGR of 12.6% in the forecast period. By giving a glance at this blog post knitted with thick beads reflecting on the irrefutable essentiality of the IT managed services, you will know that the above report is not unreasonable at all.

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Why (and How) to Switch to a New HR & Payroll Platform

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?