Microsourcing

SEPTEMBER 28, 2022

There is a lot to like about outsourcing. From increasing efficiencies and easing pressure on in-house employees to saving money via reduced labor costs, there is a reason that countless organizations embrace the chance to partner with offshore providers that are in the business of helping other businesses succeed. The global outsourcing market is tipped to be worth $620 billion by 2032 and that would not happen without a lot of companies being engaged in positive partnerships.

MicroSourcing 98

MicroSourcing Outsourcing Labor Costs Offshoring 98

Provana

SEPTEMBER 12, 2022

Choosing the right call center metrics is just as important as operationalizing them. Here're five key call center metrics you should keep an eye on.

Call Center 244

Call Center 244

Forrester Digital Transformation

SEPTEMBER 16, 2022

Learn which four emerging technologies could help your brand create truly differentiating consumer experiences.

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239

The Global Small Business Blog

SEPTEMBER 12, 2022

©iStock/dragana991 What's affecting me, my clients, my colleagues and other global small business owners: The origin of a [great global] gospel classic by Robert Marovich and published in the 9/10/22 print edition of the Wall Street Journal. Mr. Marovich writes that ninety years ago, the song ‘Take My Hand, Precious Lord’ emerged from personal tragedy to become a beloved anthem.

Marketing 213

Marketing 213

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

McKinsey and Company

SEPTEMBER 7, 2022

An estimated $600 billion worth of food is lost during or just after harvest. Can manufacturers and grocers do anything about it? Definitely—and it will be good for business, people, and the planet.

Manufacturing 145

Manufacturing Retail 145

Hyland

SEPTEMBER 5, 2022

Thelma and Louise. Fish and chips. Venus and Serena. Guinness and … well, just about anything. Some things are just better together. That’s the power of partnership — working together so the whole is greater than the sum of its parts. Here’s another combination for the ages: Hyland is now a proud member of the Linux Foundation. Founded in 2000, this nonprofit tech consortium provides a neutral, trusted hub for developers to code, manage and scale open technology projects.

Sourcing 145

Sourcing Collaborations Reduced Costs Management 145

Provana

SEPTEMBER 6, 2022

In the absence of agent scorecard best practices, there exists no formal system to capture performance issues, benchmark them against industry standards.

Analytics 185

Analytics 185

Forrester Digital Transformation

SEPTEMBER 16, 2022

Software-defined WAN (SD-WAN) has started to ride off into the sunset (which is long overdue). For some time, you might see some vendors wandering around aimlessly, hoping to sell you a SD-WAN solution, but for the most part, the networking market is moving on. It didn’t happen like I predicted. I thought the SD-WAN acronym […].

Software 246

Software Marketing 246

The Global Small Business Blog

SEPTEMBER 3, 2022

©2022 Laurel J. Delaney. All rights reserved. "It's sort of a mental attitude about critical thinking and curiosity. It's about mindset of looking at the world in a playful and curious and creative way." – Adam Savage.

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McKinsey and Company

SEPTEMBER 22, 2022

Even amid war in Europe and the energy and cost of living crisis that has resulted, the region needs to pay attention to its slow-motion corporate and technology crisis.

Finance 139

Finance 139

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Perficient Digital Transformation

SEPTEMBER 6, 2022

If you are still using a star schema and dimensional modeling to build your data warehouse / Data Lake, I implore you to reconsider. This has been a contentious subject in the past, but when building modern data environments It is important to me to cover this topic in detail. Ralph Kimball introduced the industry to the star schema and techniques of dimensional modeling in his first edition book The Data Warehouse Toolkit was published in 1996.

Analytics 124

Analytics Reduced Costs Information Technology Engineering 124

Zinnov

SEPTEMBER 20, 2022

By Rajat Kohli, Partner, Zinnov; Atul Srivastava, Engagement Manager; Suraj Krishnan, Consultant, Zinnov. What do BMW, Volkswagen, Boeing, and construction giant Skanska have in common? They are all leveraging Unity’s creator tools to build their enterprise Metaverse. While the term “Metaverse” is being tossed around often, especially when talking about evolution of social platforms and gaming media possibly with a monetization engine.

Engineering 115

Engineering Design Collaborations Software 115

Hyland

SEPTEMBER 16, 2022

One of the best parts of CommunityLIVE is hearing about how members of the Hyland community are improving their work lives. It’s why we do what we do — to ensure the organizations we work with can achieve their full potential. At CommunityLIVE 2022, we heard about some of the best ways we all — Hyland employees and our customers and partners — are innovating for faster processes, easier communication, happier colleagues and better experiences for the people who rely on them.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Forrester Digital Transformation

SEPTEMBER 1, 2022

Who am I? Even though I was born in a small town in the northern part of India, I have spent most of my life in the glorious city of Mumbai where I earned my degree in mechanical engineering. Dancing on the high beats of Bollywood music rejuvenates me! I moved to the United States […].

Government 246

Government Management Engineering Supply Chain Management 246

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

The Global Small Business Blog

SEPTEMBER 7, 2022

©iStock/melitas Going global is a top priority for companies all over the world. However, reaching international markets comes with its own set of challenges. New markets mean you may be selling to different demographics. And within any audience, there will be people from minority groups, including women, people with disabilities, LGBTQIA+ citizens, and BIPOC communities.

Marketing 206

Marketing 206

McKinsey and Company

SEPTEMBER 27, 2022

While buffeted by the recent market downturn and bankruptcies, digital assets and the technologies underlying them still have the potential to transform business models across sectors.

Marketing 133

Marketing Risk Management Risk Management Banking 133

Perficient Digital Transformation

SEPTEMBER 22, 2022

“Cloud Native” is the current buzzword that we will hear everywhere in major digital transformation projects currently underway. But what does Cloud Native even mean? Is it worth doing it for your organization? These are questions that pop up when thinking about transforming our workloads in a Cloud Native way. So let us dive in. What is Cloud Native?

Software 121

Software Call Center Engineering Automation 121

Zinnov

SEPTEMBER 29, 2022

By Rajat Kohli, Partner, Zinnov; Atul Srivastava, Engagement Manager, Zinnov; Chitvan Varshneya, Consultant, Zinnov. Humans have undergone a drastic evolution, our existence has transformed every century and down each generation. One of the most significant shifts was when manual workmanship and craft traversed into automated processes. The present-day version of these processes has taken the avatar of the automated manufacturing sector by running agile factories and building smart warehouse sys

Manufacturing 111

Manufacturing Robotics Process Automation Automation Collaborations 111

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Raya Contact Center

SEPTEMBER 28, 2022

Recognized by the Everest Group for the 2nd consecutive year. RAYA CX gained a higher position in the Aspirant category in Everest Group’s 2022 Customer Experience Management (CXM) PEAK Matrix® Assessment. Securing a place in the Aspirants category of this significant EMEA assessment for the second year in a row further solidifies our place as a rising global CX provider.

Business Process Outsourcing 98

Business Process Outsourcing BPO Outsourcing Engineering 98

Forrester Digital Transformation

SEPTEMBER 1, 2022

Competencies, culture, and compensation — find out where you should invest your sales enablement budget in the year ahead with our new report, Planning Guide 2023: Sales Enablement.

Sales 246

Sales Service 246

The Global Small Business Blog

SEPTEMBER 20, 2022

©iStock/nytumbleweeds The nonprofit, state-launched New Mexico Small Business Investment Corp. has a new RBC Impact Fund that will target small businesses with annual revenue up to $7.5 million and less than 500 employees. The loans would be in amounts from $150,000 to $5 million. For small business New Mexico business owners, another $25 million in Small Business Administration loans is now available to New Mexico small businesses unable to secure traditional bank loans.

Administrative 202

Administrative Banking Marketing 202

McKinsey and Company

SEPTEMBER 28, 2022

McKinsey sits with NIO’s president to discuss the logic behind its approach, its input–output economics, and the implications for the industry.

145

145

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

Perficient Digital Transformation

SEPTEMBER 16, 2022

Content and commerce – it’s no longer just a trend that you hear in the industry where only a few far between may understand what it is. Now, it’s so much more than a buzzword, especially in today’s evolving digital landscape. It’s an approach, a mindset, and most importantly, an organizational strategy that takes your manufacturing business to the next level of maturity.

Manufacturing 121

Manufacturing Marketing Sales Management 121

Globalization Partners

SEPTEMBER 29, 2022

Remote work has taken over the global workforce — and it’s not going anywhere. In fact, 25 percent of all professional jobs in North America are expected to be remote by the end of this year, and remote opportunities are similarly expected to continue to increase across the globe throughout 2023. Remote work opened the opportunity for companies to hire the most qualified professionals anywhere in the world , without the need to move them to a centralized office.

Payroll 98

Payroll Management Regulations Automation 98

Hyland

SEPTEMBER 28, 2022

Hello, friends of Hyland. Before we talk about racing, technology and coffee — two of these things are less dangerous than the other (though I can make a mean espresso) — I want to introduce myself. You might know me from Formula One, where I’ve spent the past 10 years as a driver with Williams, Mercedes and Alfa Romeo F1 ® Team ORLEN. I joined Alfa Romeo F1 ® Team ORLEN after the 2021 season.

Service 98

Service 98

Forrester Digital Transformation

SEPTEMBER 13, 2022

AI can deliver value, but getting it right is a challenge. We’ve seen AI deployed successfully, like the program that discovered 20,000 undeclared pools, and less successfully, like the computer-generated rapper whose record label dropped them over racist stereotypes. To apply AI successfully, you not only need to get the data and modeling right, but […].

Service 244

Service 244

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

The Global Small Business Blog

SEPTEMBER 22, 2022

©iStock/melitas Dutch social psychologist Geert Hofstede did a pioneering study of cultures across modern nations. One of his big questions is: Why is culture so important? His website says: Do we need to bother about culture? Every visitor of this site has her or his unique personality, history, and interest. At the same time, we share our human nature.

Collaborations 199

Collaborations 199

McKinsey and Company

SEPTEMBER 23, 2022

Every company must establish its own best practices for managing its data. Here are five pitfalls to avoid based on our conversations with experts and early adopters.

Management 129

Management 129

Perficient Digital Transformation

SEPTEMBER 7, 2022

So, you’re not the creative type? I have good news! In 4 Harmful Innovation Myths , I explain that creativity isn’t what most people think it is. In this post, I’ll show you how to use simple lateral thinking tools to break your mental block and get fresh ideas flowing again. Intentionality can force important things to happen. That’s why I love the concepts around lateral thinking.

Management 116

Management Accounting Jobbing Marketing 116

Everest Group

SEPTEMBER 28, 2022

ON-DEMAND WEBINAR. Building a Sovereign and Sustainable Cloud: How are European Organisations Evolving? Europe and the UK (among other major markets) are increasingly looking at the sovereignty and environmental sustainability of their cloud transformations. Sovereign cloud initiatives have been accelerated by cybersecurity concerns from the Russian invasion of Ukraine and ongoing programs such as GAIA-X and Cloud de confiance in France, while sustainability and the carbon footprint of digital t

Cybersecurity 98

Cybersecurity Government Sourcing Service 98

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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