Magellan Solutions

FEBRUARY 12, 2019

Not everyone who ventured into online entrepreneurship is geared to survive — and to succeed. Can e-commerce customer care help them last in the saturated market? Closing sales marks only the start of your real journey with your customer. What happens after the purchase determines whether that relationship will continue in the future or not. The good news: you have the ability to make them coming back for more.

E-Commerce 58

E-Commerce Outsourcing Call Center Global Management Consulting 58

IT Convergence

FEBRUARY 6, 2019

Not every business benefits from a lightning-fast move to the Cloud. While younger and less mature organizations may have the agility for a quick lift and shift execution, more established businesses often have concerns around cost and governance that significantly impact their approach to the Cloud. For industries like food and drug development and manufacturing, a deliberate approach that makes use of compliant Cloud Managed Services is especially important in meeting security and compliance r

Manufacturing 53

Manufacturing Managed Services Government Management 53

Future of Digital Sourcing Nearshoring

FEBRUARY 26, 2019

Puerto Rico may suffer a severe identity crisis when it comes to naming its category of outsourcing. It’s not really offshoring from the U.S.…nearshoring may be a better term. But as a U.S. territory, is it technically onshoring? When one thinks of that term, an image of open spaces in Oklahoma or Michigan come to mind – and that’s definitely not Puerto Rico.

IT Outsourcing 52

IT Outsourcing Outsourcing Nearshoring Offshoring 52

Aspirant

FEBRUARY 26, 2019

The most important step in starting an MDM solution (and really any project) is to listen to the people involved. In order for an implementation to be successful you need the voices of all stakeholders.

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Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

SourceFit

FEBRUARY 17, 2019

German companies remain interested in business opportunities in the Philippines as they see great potential for trade and investment, according to Martin Henkelmann, executive director of the German-Philippine Chamber of Commerce and Industry (GPCCI). German firms are particularly keen to invest in the business process outsourcing (BPO), infrastructure and energy industries.

BPO 52

BPO Business Process Outsourcing Outsourcing Engineering 52

Aspirant

FEBRUARY 25, 2019

All businesses participate in some form of training. But what’s your objective? Does your company put employees through training to check off a box? Is it to improve employee engagement and morale? Maybe you want to have a reputation for investing in staff development? These are all good reasons.

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Aspirant

FEBRUARY 7, 2019

We’ve talked about the importance of including HR in the planning and developing stage of your yearly goals here. But what happens when you don’t? How can you tell if your annual goals and your HR department are out of alignment with each other? And, what can you do to fix that?

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Aspirant

FEBRUARY 7, 2019

We know 2019 is expected to bring about an increase in tech hires and that companies are looking for diverse employees with a wide range of experiences and skills. There will likely be more positions than there are candidates, so you’re going to have to step up your game to attract the kind of hires you want.

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Aspirant

FEBRUARY 6, 2019

Whether you have a communications point person or need to work with other departments yourself, open and clear communication is a necessity. Having a person skilled in communication on your tech team is vitally important.

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Magellan Solutions

FEBRUARY 15, 2019

If entrepreneurs know how to improve customer service in e-commerce, they are setting themselves one step closer to success. For the past years, the e-commerce industry experiences unprecedented growth. In 2017 alone, around 1.66 billion people globally bought goods online or an equivalent of US$2.3 trillion in sales, a Statista report found out. And it’s not slowing down anytime.

E-Commerce 49

E-Commerce Customer Service Service Outsourcing 49

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

IT Convergence

FEBRUARY 28, 2019

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IT Convergence

FEBRUARY 26, 2019

Businesses that have grown outside of their country limits, face the situation of managing and controlling operations with different legal, taxation and accounting standards. In order to address this, they have relied on a local systems, but while this solves the local problems, it doesn’t do much to follow your corporate standards and processes, presenting in the long run, a series of challenges that can arise from running a separate ERP system for each subsidiary.

Accounting 40

Accounting Management 40

IT Convergence

FEBRUARY 26, 2019

Modern finance has evolved beyond the traditional financial statements and reports. CFOs are embracing advanced analytics to increase efficiency in finance processes and partner with the business for actionable insight. Organizations are looking to CFOs are able to provide forward-looking insights in a visual, easily consumable format, empowering the management to make fact-based decisions.

Analytics 40

Analytics Finance Efficiency Management 40

Magellan Solutions

FEBRUARY 22, 2019

What does it take for the household goods industry to succeed in the online world? Aside from creating powerful marketing messages, they should also devise effective and efficient e-commerce customer service best practices. Here are the reasons why. Because of its convenient features, nothing can seem to stop the growth of online shopping. It is like giving people the ability to access an entire shopping mall with their hands without going anywhere.

E-Commerce 40

E-Commerce Customer Service Service Sales 40

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

IT Convergence

FEBRUARY 15, 2019

A recent report from Gartner on the top security priorities for 2019 posits that “Nearly all successful attacks on cloud services are the result of customer misconfiguration , mismanagement and mistakes.” This should bring two major issues to the forefront for IT leaders charged with Security and Risk Management.

Risk Management 40

Risk Management Risk Management Management Service 40

IT Convergence

FEBRUARY 14, 2019

“By 2022, organizations that continuously improve their SaaS ERP will realize 50% more business value through adopting the latest best practices in frequent vendor releases.”. - Gartner.

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