Redial
MARCH 30, 2021
The Call Center has become the primary tool for achieving success in the current economic environment of the 21 st century in the United States; having personal, agents, management, and administrative staff, who are bilingual bring significant benefits to your operation and customer satisfaction through the leverage of a bilingual call center operation.
Automation Anywhere
MARCH 25, 2021
The financial services industry has always been an early adopter of technology to enhance the efficiency of operations and customer satisfaction. In the 1960s, banks introduced ATMs. In the 1970s, electronic card-based payments arrived. With the new millennium came 24/7 online banking and then mobile banking. Not long afterward, financial institutions began implementing rule-based Robotic Process Automation (RPA) on a limited scale to handle repetitive, structured processes.
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Worldwide Call Centers
MARCH 23, 2021
Six Call Center Outsourcing Guidelines Call Center Outsourcing can be a great move for your business – or a painful mistake if done incorrectly. Here are some guidelines that will help ensure that outsourcing to an external call center service is successful for your company: 1.) Find A Real Partner When outsourcing to an external […]. The post Call Center Guidelines appeared first on WCC Home.
inDinero
MARCH 31, 2021
Did you make extra money using your skills and experience on the side in 2020? Tax season is here. Did you remember to make estimated tax payments? Are you aware of all the tax deductions for your side hustle? According to the IRS, gig-workers, freelancers, or people with a side hustle are self-employed. Extra income earned may require additional tax payments throughout the year, otherwise known as estimated tax payments.
Advertiser: Paycor
In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.
CGS Inc
MARCH 16, 2021
Body. Shop Floor Control (SFC) is a set of software and tools used to track, schedule and report on the progress of work in a manufacturing plant. Shop Floor Control systems, such as the recently updated BlueCherry ® Shop Floor Control Enterprise edition , generally evaluate the portion of an order or operation that has been completed. That percentage of work in process is useful for resource planning, inventory evaluations [1] and supervisor/operator productivity on a shop floor.
Unosquare
MARCH 24, 2021
Quality assurance is a vital part of the software creation process. It's what ensures that the final product meets all requirements. Here at Unosquare, we work with across multiple software development lifecycle processes with our diverse client base around the world. What is consistent across each project is that quality assurance involved at each stage, from planning through support and maintenance.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Automation Anywhere
MARCH 15, 2021
Among the many myths floating around about human resources, the most popular one is HR only focuses on hiring the workforce and retaining them. Contrary to this belief, HR in an organization is also responsible for managing the workforce data administration. And part of that responsibility includes employee data entry, time-off administration, yearly tax form generation, and more.
Future of Digital Sourcing Outsourcing
MARCH 30, 2021
8 Factors to Consider Before Choosing an Outsourcing Company. Related news: Top 7 Reasons Why You Should Outsource a Software Project From being a startup to a scale-up, businesses today have the advantage of cutting-edge technology and a diverse talent pool to realize their vision. But when growth is happening at a faster pace and wider scale than expected, there’s a danger for some companies to fall behind.
Worldwide Call Centers
MARCH 23, 2021
Warning: Below Market Call Center Rates An International call center agency proposes a rate that is several dollars below every other agency in that country. Sounds great, right?? Not necessarily! Here are the reasons to stay away from any agency that presents a below market call center rate: Loss Leader Some newer International call centers will provide […].
Jonajo Blog
MARCH 16, 2021
So you started working from home and never want to go back into the office? Have you found that you don’t miss the commute, the strict schedule or all of the distractions of an office? Well if you want to make the transition to working from home a permanent part of your life I can let you in on a little secret. Some of us have been working from home for years.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Risk Guide
MARCH 23, 2021
Season 1, Episode 1: Alexander Larsen meets with Gregory Irgin in the UAE to share experiences and insights. In this series of Risk Managers Getting Coffee, we’ll be meeting with seven Risk Managers to gain insight into their risk experiences, areas of expertise and to learn more about risk management in the country they work in. In this first episode, Alexander Larsen met Gregory Irgin in the UAE.
Redial
MARCH 18, 2021
There is a way to keep clients engaged and loyal through every interaction; this includes a highly focused detail on the service provided, which can be easily achieved through omnichannel customer service. It is no secret that 90% of clients have consistent channels while 75% of online customers expect assistance within 5 minutes [1] ; these numbers put it upfront that integrating omnichannel customer support in your business is a game-changer.
Automation Anywhere
MARCH 5, 2021
Robotic Process Automation (RPA) continues to be a top trend. Just ask industry watchers and technology decision-makers across industries and the globe. Grand View Research foresees the RPA market to show a compound annual growth rate of (CAGR) of 40.6% between 2020 and 2027. When it comes to RPA users, in a recent survey, 63% of technology decision-makers stated their organization is deploying or actively scaling RPA.
Talent Management Strategy
MARCH 12, 2021
How much attention do you pay to voice when you think of a leader or when you hear a speaker? I cut my teeth on old school telephone interviewing so can confirm that voice definitely plays a role in the assessment of someone. Voices are an integral part of our identity and we can all… The post Blind interviews and voice bias appeared first on Dorothy Dalton.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
OpenAccess BPO
MARCH 7, 2021
WASHINGTON DC, March 1, 2021 - Open Access BPO has been recognized as one of the best business process outsourcing (BPO) companies and a top voice service provider in the recent Clutch Leader Awards 2021. Market research and B2B review agency Clutch named Open Access BPO in its Top BPO Companies list, having […]. The post Open Access BPO named top BPO company appeared first on Open Access BPO.
Future of Digital Sourcing Outsourcing
MARCH 2, 2021
4 P2P Pitfalls and How to Avoid Them?. Related news: Strategies to Drive Procurement Compliance and Manage Rogue Spend Searching and evaluating the right Procure-to-Pay (P2P) software can be a daunting and sometimes frustrating task. Whether you are an experienced procurement professional with years of category expertise and have spent long hours within your ERP and P2P platform, or you are scouting for the right platform for your company for the first time, knowing what you need is vital.
Worldwide Call Centers
MARCH 23, 2021
Seven Tips for Hiring a Call Center Agency Outsourcing to a Call Center Agency can be a great move for your business…or a painful mistake if done incorrectly. Therefore, here are some tips to make sure that call center outsourcing is successful for your company: 1.) Get Out In Front – Don’t wait until you need help. Your call […]. The post Hiring a Call Center appeared first on WCC Home.
Redial
MARCH 12, 2021
As the world continues to move on through the Covid-19 period, some constants cannot be ignored; the use of call center customer service has become a critical factor in winning the battle to stay at the top of relevancy. A retail business can leverage the right partner to ensure that customers continue returning through the mere handling of their interaction with an agent and ensure that the sale is always closed at the end of the day.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Automation Anywhere
MARCH 2, 2021
Even the most successful automations can begin with obstacles to overcome, especially when users have different perspectives and levels of technical expertise. Automation projects primarily involve two groups of users: business and technical. Business users deal with processes, understand operational issues, and can benefit from automation. Yet, most of them are not technical, and if you ask them about their barriers, they respond “lack of automation knowledge and lack of technical skills.
IPS
MARCH 18, 2021
Accounts payable automation is critical to helping businesses navigate difficult times.
Hyland
MARCH 29, 2021
The mishap in the Suez Canal demonstrated just how important transportation and logistics is to the global economy. The post Keeping the world moving: Disruptive innovation speeds change for transportation and logistics appeared first on The Hyland Blog.
Jonajo Blog
MARCH 16, 2021
In the modern world a well designed website can make a significant difference in brand recognition, sales and customer retention. As ecommerce rises in popularity it is becoming more and more evident that a website is the modern storefront. See our article on ecommerce to understand the full weight of it. If a website is crucial to your business’s success then the question arises: what is a well designed website?
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
RampRate
MARCH 24, 2021
Join us on LinkedIn - Facebook - Twitter - Google Plus. by Tatiana Koffman Syntropy, a company building the “new Internet,” announced that Shawn Hakl, former SVP at Verizon VZ +0.3%and 5G strategist for Microsoft, and Roman Pacewicz, former Chief Product Officer at AT&T T +0.4%, will be joining the company’s advisory board, alongside internet pioneer Bill Norton, who became Syntropy team as co-founder in 2019.
Redial
MARCH 5, 2021
Tijuana is the fourth largest city in Mexico, sharing the largest land border in the world with the United States and California, with an approximate crossing of 120,000 vehicles, 63,000 pedestrians and 6,000 trucks per day. Large Recruitment Pool. With a rapidly growing population, colleges offer English as a Second Language as a requirement for graduation and technical education focused on providing world recognized customer service.
Automation Anywhere
MARCH 1, 2021
Only one-third of global employees surveyed by Gallup strongly agree with the statement: "The mission and purpose of my organization makes me feel my job is important." By improving that ratio to eight in 10 employees, businesses achieve a 51% reduction in absenteeism, a 64% drop in safety incidents, and a 29% improvement in quality. What does this have to do with Robotic Process Automation?
IPS
MARCH 24, 2021
Processing supplier invoices has never been easy. But it is harder for many accounts payable departments now that their staff works remotely.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
3Pillar Global
MARCH 4, 2021
In the late 1970s, our military changed its scheduled maintenance approach to an on-demand philosophy. This lowered the lifecycle costs of many kinds of assets (including land, sea and air vehicles), and it allowed for spending our tax dollars on smarter maintenance activities rather than unnecessary repairs. As the program rolled out, the Air Force was initially skeptical when a young UCLA engineer informed them that the data they had sequestered for predictive failure analysis had a blind spot
inDinero
MARCH 29, 2021
Sometimes, just for fun, we tax accountants love to quiz each other—and today you get a peek into our legendary sense of humor! So pop quiz…what do IRC Sections 1202 and 368(a)(1)(F) have in common? The answer—both of these tax code sections might save you some serious cash if you’re planning to sell your C-corp stock. The gist of section 1202. When you sell the stock of a C-corp, for more than you originally paid for it, you have a capital gain.
Blue Ocean
MARCH 31, 2021
What do mattress sales, wildlife populations, and peak customer service times all have in common? These seemingly random data points have all been impacted by COVID-19. Mattress sales have skyrocketed thanks to people spending more time at home—and discovering new sleep challenges as a result of the pandemic. Listen to the audio or read the article.
Working Solutions Outsourcing
MARCH 30, 2021
Taking advantage of specific sales times throughout the year is something we all certainly do as consumers. But are we doing it as businesses as well? Often, we are well into the season before we realize we missed the opportunity to plan effectively and appropriately for our customers’ expectations. How can we better prepare for […].
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HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?
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