September, 2019

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Philippine Call Centers to Create 80,000 Jobs

SourceFit

Philippine call centers are expected to generate 80,000 to 100,0000 jobs this year despite a slowdown in the business process outsourcing (BPO) sector in 2018, according to the Contact Center Association of the Philippines (CCAP). Call Center Growth. The BPO sector posted 3-4 percent growth in 2018 and CCAP predicts 7 percent growth this year. CCAP chairman Benedict Hernandez said the contact center sub-segment will continue to expand because the country remains a leader in customer experience s

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Near Shoring May Be Gaining Traction With Some Supply Chain Managers

Intugo

Global trade flowing from manufacturers in the East to consumers in the West is shifting towards shorter inter-regional routes. Bringing sourcing closer to home—also commonly referred to as near shoring—a practice used by shippers to reduce distance, production, and delivery of their products, may be again gaining some momentum. What’s more global trade flows from manufacturers in the East to consumers in the West are subsequently experiencing a shift towards shorter inter-regional routes, too.

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Everything You Need To Know About Call Center Outsourcing

Magellan Solutions

Outsourcing a call center is a promising idea, especially if you want to lower costs. Once a taboo subject, outsourcing is now the status quo. But there’s more to outsourcing than meets the eye. This guide will help you in selecting a provider that fits your budget and preferences. What Is An Outsourced Call Center? Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks.

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What Tools to Choose for Project Management

TrendLine Global

Nowadays software development process involves whole teams of engineers, managers with different responsibilities but with one common aim. As it seems challengable to set up 100% in-house team more and more companies reasonably implement outstaffing model that lets expand in-house development team with remote developers. In this regard our customers ask a quite obvious questions: “ How is communication flow is organized?

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Comment on Gone with the RFP … by More RFP Mistakes, Mishaps And Mayhem!

Ms Category Management

[…] then again, this isn’t my first blog dedicated to RFP mistakes, and epic fails (check out: Gone with the RFP and the Prequel for some additional […].

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From Tanzu to VMware Cloud on Dell EMC: the latest from VMworld 2019

Presidio

For Presidio, a pair of product introductions stood out at VMworld 2019: VMware Tanzu will transform how enterprises build, run and manage software for Kubernetes, while VMware Cloud on Dell EMC provides a new pay-as-you-go consumption model for managed services, minimizing capital expenditures. At VMworld 2019, the largest fanfare and brightest spotlights were reserved for big announcements involving new hybrid cloud/multi-cloud capabilities.

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Intugo recently launched the “Proud of what I do” campaign

Intugo

Second to none talent being recognized for their work they do for our clients. These people are a good example of how the talent available can help you grow your business, while you help them realize their dreams. Susana Salazar. Database Administrator. Ramon Mayoral. Facilities Management. Natali Molina. Lead Marketing Strategist. Marco Delgado. Project Manager.

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Design Thinking is Not Democratic

Aspirant

Design Thinking is not democratic. Well, at least it shouldn’t be. If you don’t know what Design Thinking is, my previous statement probably didn’t make any sense. Don’t worry. If you’ll stick with me, I’ll explain what it is before I explain why it shouldn’t be democratic.

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11 Best Practices for Working with Developers

TrendLine Global

Outstaffing is one of the most popular ways to hire remote staff. Nevertheless, some customers still have concerns regarding remote work with their team of employees. Yes, software engineers are specific employees, and in many ways problems of development are caused by different views between them and those who are not related to the technical part.

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Comment on #WSW – Women Supporting Women by Sourceit And The RSN Real Sourcing Network - Sarah Scudder #WSW

Ms Category Management

[…] #WSW – Women Supporting Women […].

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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One of Intugo’s propositions is that you have control of all operations

Intugo

As the following graphic shows, globally, control is one of the main obstacles to do outsourcing. Operations at your control, is one of Intugo’s value propositions.

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15 tips for interviewing developers and a list of bonus questions

TrendLine Global

When hiring outstaff developers, clients want to find professional and responsible individuals with a high level of training and reputable soft skills. However, sometimes people who lack sufficient knowledge and experience are brought into certain projects for the wrong reasons. This situation is actually very easy to avoid. Previously, we said that outstaffing means that the client takes an active role in choosing the staff.

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Comment on tealbook Global Launch – Lessons Learned by Webinar: The Global Tealbook Rollout - 9.4 At 2pm EST

Ms Category Management

[…] Tealbook – Lessons Learned […].

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Comment on More RFP Mistakes, Mishaps and Mayhem! by Mark Wuttke

Ms Category Management

time to escort them to the door…

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.