Transparent BPO Outsourcing
NOVEMBER 17, 2022
The answer may lay with your clients and agents. It’s on everyone’s lips. They all seem to be talking about it – from the C-suite to the kitchen table and every business journal is unpacking the advantages of letting employees work from home. And you and your leadership teams are asking, “will work-from-home work for […]. The post Do Work-From-Home Agents Work for You?
The Global Small Business Blog
NOVEMBER 22, 2022
©iStock/nadia_bormotova The author of "De-globalization – Myth or reality?" sees three forces that drive globalization. The first is the ability to shorten distances in both transport and communication. The second is the commitment of nation states to establish and adhere to rules, standards and safeguards that ensure that goods, services, capital and labor can move relatively freely across borders.
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Working Solutions Outsourcing
NOVEMBER 14, 2022
What is a BPO? BPO stands for Business Process Outsourcer If you are interested in taking your customer experience to another level, you may consider partnering with a Business Process Outsourcer (BPO). BPOs can handle various parts of a client’s operations to help improve functions like customer service and foster long-term brand loyalty. And most […].
Velocity Global
NOVEMBER 29, 2022
China has the world’s largest economy. Its annual GDP growth rate has averaged 9% over the past 60 years and reached an all-time high of 18.3% in 2021. Such incredible economic growth offers multiple benefits for business expansion into the Chinese market. However, hiring employees in China poses many challenges for foreign companies. China has its own complex array of labor laws, and failing to comply with these laws can result in fees, back pay, or even the loss of your business license.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Forrester Digital Transformation
NOVEMBER 21, 2022
Since we published The Top 10 Emerging Technologies In 2022, we’ve been getting questions about how these technologies were selected out of the hundreds that Forrester tracks. Clients also ask, “Why are some obvious ones like machine learning, blockchain, the metaverse, or quantum computing missing?” Here are our top 10. Please read our four-part blog […].
McKinsey and Company
NOVEMBER 28, 2022
Space is no longer the sole domain of governments and aerospace and defense companies. Businesses that pursue emerging opportunities now may gain a first-mover advantage.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
The Global Small Business Blog
NOVEMBER 30, 2022
©iStock/oatawa The recent DHL Trade Growth Atlas , which maps the most important trends and prospects of global trade in goods, is published by DHL and NYU Stern School of Business. The report covers 173 countries, providing valuable business intelligence for policymakers and industry leaders. It shines a positive light on the resilience of global trade – despite recent shocks and market pessimism.
Hyland
NOVEMBER 29, 2022
Every November, we gear up for yet another season of our annual holiday giving program where the generosity of our employees shines bright. This is a special time of year when the organizations that mean the most to our employees can benefit in a huge way. But if you ask any Hylander, they’ll tell you that “giving back” isn’t just a season at Hyland — it’s at the core of who we are all year.
comeMakeit
NOVEMBER 30, 2022
Technology is changing fast, and along with it, the business landscape. A software product most suitable for today will only serve the company for a while. A product is deemed to be a legacy one when it becomes incompatible or costly. In our previous blog, we discussed the first step in modernizing the application, i.e., calculating its technical debt.
Forrester Digital Transformation
NOVEMBER 8, 2022
Data and analytics teams are in for a bumpy ride in 2023. Those that can configure their content and communications best will outperform (and outlast) their competitors in the long run.
Advertiser: Paycor
Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
McKinsey and Company
NOVEMBER 15, 2022
Economic and political turbulence have prompted speculation that the world is already deglobalizing. But the evidence suggests that global integration is here to stay, albeit with nuance.
Perficient Digital Transformation
NOVEMBER 2, 2022
For those unfamiliar with OneStream’s reporting capabilities, the two most often used ways to view data in a user-friendly manner are Cube Views and Dashboards. This will be a three-part series that shows how you can create a simple Cube View, Dashboard and how to make them dynamic. Part 1 – How to Build a Simple Cube View Report. Part 2 – How to Build a Simple Dashboard.
The Global Small Business Blog
NOVEMBER 10, 2022
©iStock/designer491 What steps can companies take to make sure that they have a strong customer support strategy? How does it impact a company's growth? Do you think selling via marketplaces such as Amazon has changed customer support? Is there is a generational divide when it comes to expectations around customer satisfaction? Those questions and more are addressed in the interview with CEO of eDesk Ray Nolan and conducted by Gary Drenik.
Offshore India Data Entry
NOVEMBER 25, 2022
Optical Character Recognition (OCR) is one of the most advanced methods of data entry that can help a business concern increase its operational capabilities. Emerging technology is developed using different languages ??and large datasets. OCR document scanning helps businesses convert typewritten or printed text data into editable and searchable machine-encoded text.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Raya Contact Center
NOVEMBER 23, 2022
We know your sales in the retail and e-commerce industry skyrocket on Black Friday and the Christmas sale seasons, but what if you could catch those customers and keep them loyal? We know your sales in the retail and e-commerce industry skyrocket on Black Friday and the Christmas sale seasons, but what if you could catch those customers and keep them loyal?
Forrester Digital Transformation
NOVEMBER 2, 2022
The era of cloud-native transformation is here. Cloud-native is core to modern IT infrastructure, thanks to the power of the Kubernetes distributed compute backbone. Vibrant open source communities, effective product implementations by vendors, and savvy adoption by enterprises have created a dynamic, powerful cloud-native ecosystem that puts cloud scale in the hands of business and […].
McKinsey and Company
NOVEMBER 23, 2022
Hydrogen could play an important role in helping hard-to-abate sectors meet climate targets. Countries with hydrocarbon resources and industry expertise can help build and scale the needed technology.
Perficient Digital Transformation
NOVEMBER 4, 2022
We’ve seen the headlines. We’ve read the articles. Technology transformations are here and appear to be never ending. As a matter of fact , they are accelerating. Organizations are prioritizing their technology initiatives and increasing their IT budgets ; yet the majority ( about 70% ) of these initiatives do not reach their goals. Perhaps because technological change is much bigger than it might appear; especially, when the technology spans across the entire organization or touches multiple cr
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
The Global Small Business Blog
NOVEMBER 14, 2022
©iStock/Wachiwit What's affecting me, my clients, my colleagues and other global small business owners: In addition to its most recent shopping features, TikTok has just launched TikTok Shop, where users can now make purchases directly through the app. Volkswagen hires Google exec to head global marketing. Quote of the week: "E-commerce is a powerful means to connect the unconnected to global trade." – Arancha Gonzalez Globalize your online sales.
Globalization Partners
NOVEMBER 17, 2022
In general, it is becoming increasingly difficult to retain staff across all industries as the impact of the “Great Resignation” continues to reverberate around the world. And scaleups are not immune to this turnover problem, particularly in the tech sector. But why is this? A recent ISL Retention report shed some light on the issue. Based on 200 interviews with workers that had recently quit their roles, the survey found: 80 percent left due to a hostile work culture. 79 percent said their line
Raya Contact Center
NOVEMBER 17, 2022
RAYA CX is proud to announce that it’s been selected as one of the 50 MENA Leaders across all industries! This recognition is part of the initiative created by Gulf News , the region’s most-trusted English-language news source, in collaboration with the internationally renowned TBD Media Group to highlight organizations with thinkers and innovators shaping the future of the planet from within the MENA region.
Forrester Digital Transformation
NOVEMBER 23, 2022
Companies want to be insights-driven, customer obsessed, and future fit. This journey includes investing in data literacy or spending on tech. In 2022, 75% of US business decision-makers responded that they are adopting enterprise-wide data literacy, and companies are projected to spend 4.7 trillion dollars on technology globally. But if tech execs think that these […].
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
McKinsey and Company
NOVEMBER 4, 2022
Ever been told to quit while you’re ahead, or that winners never quit? Poker player-turned decision strategist Annie Duke explains why this advice is costing you time and money.
Perficient Digital Transformation
NOVEMBER 17, 2022
Child welfare caseworkers are among the most overworked government employees, they shoulder the responsibility for the well-being and safety of our most vulnerable population – children. The work of today’s caseworkers is limited by disjointed processes and siloed data. These aging, disparate legacy systems do not support their work in a timely and efficient manner.
The Global Small Business Blog
NOVEMBER 3, 2022
©iStock/Petmal The EY organization announced the release of the 2022 Sustainable Value Study, a survey of over 500 chief sustainability officers and equivalents representing companies worth more than US$1b around the world. The survey finds companies taking decisive action to combat climate concerns are benefiting from unexpected financial value in areas like revenue growth and earnings, with 7 in 10 seeing financial benefits that exceed their expectations.
Hyland
NOVEMBER 15, 2022
In this piece: What is IaaS? Examples of IaaS. Pros of IaaS. Cons of IaaS. How IaaS differs from other services. What’s next for IaaS. Infrastructure as a service, or IaaS, was first introduced in 2008. Like its siblings — software as a service (SaaS) and platform as a service (PaaS) — IaaS is a service deployed via the internet in the cloud and has become the standard abstraction model.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Velocity Global
NOVEMBER 14, 2022
Choosing a PEO can grant your company access to top-tier benefits and increase your ability to hire and retain top talent. In this guide, we’ll cover what a PEO does and why they’re a great HR choice for companies with limited resources. We’ll also discuss questions you should ask when choosing a PEO and review frequently asked PEO questions. Table of Contents.
Forrester Digital Transformation
NOVEMBER 9, 2022
Online holiday sales are expected to grow at a faster rate than holiday sales overall this year. That means retailers must ensure that their websites are set up for success.
McKinsey and Company
NOVEMBER 15, 2022
Our work with the Rework America Alliance highlights how a skills-based approach can help US employers expand talent pools and retain great workers—even through economic uncertainty.
Perficient Digital Transformation
NOVEMBER 28, 2022
Most are familiar with the Five Ws for information gathering: Who , What , When , Where , and Why – adding in How for good measure (making it the Six Ws ). Fewer are aware of the Five Whys which is a simplistic method of root cause analysis (RCA). This article explains the Five Whys , also known as a Why Tree. I’ll list the pros and cons of the approach, share some alternatives, and most importantly, I will describe why it is a useful tool despite its limitations and simplicity.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
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