Transparent BPO Outsourcing
NOVEMBER 17, 2022
The answer may lay with your clients and agents. It’s on everyone’s lips. They all seem to be talking about it – from the C-suite to the kitchen table and every business journal is unpacking the advantages of letting employees work from home. And you and your leadership teams are asking, “will work-from-home work for […]. The post Do Work-From-Home Agents Work for You?
The Global Small Business Blog
NOVEMBER 22, 2022
©iStock/nadia_bormotova The author of "De-globalization – Myth or reality?" sees three forces that drive globalization. The first is the ability to shorten distances in both transport and communication. The second is the commitment of nation states to establish and adhere to rules, standards and safeguards that ensure that goods, services, capital and labor can move relatively freely across borders.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Working Solutions Outsourcing
NOVEMBER 14, 2022
What is a BPO? BPO stands for Business Process Outsourcer If you are interested in taking your customer experience to another level, you may consider partnering with a Business Process Outsourcer (BPO). BPOs can handle various parts of a client’s operations to help improve functions like customer service and foster long-term brand loyalty. And most […].
Velocity Global
NOVEMBER 29, 2022
China has the world’s largest economy. Its annual GDP growth rate has averaged 9% over the past 60 years and reached an all-time high of 18.3% in 2021. Such incredible economic growth offers multiple benefits for business expansion into the Chinese market. However, hiring employees in China poses many challenges for foreign companies. China has its own complex array of labor laws, and failing to comply with these laws can result in fees, back pay, or even the loss of your business license.
Advertiser: Paycor
In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.
Forrester Digital Transformation
NOVEMBER 30, 2022
The global insurance industry will face a challenging market in 2023, with policy lapses, lower IT spending, and insurtech turbulence.
Everest Group
NOVEMBER 2, 2022
No-code Low-code. LEARN MORE ABOUT OUR SERVICE OPTIMIZATION TECHNOLOGY RESEARCH.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
The Global Small Business Blog
NOVEMBER 30, 2022
©iStock/oatawa The recent DHL Trade Growth Atlas , which maps the most important trends and prospects of global trade in goods, is published by DHL and NYU Stern School of Business. The report covers 173 countries, providing valuable business intelligence for policymakers and industry leaders. It shines a positive light on the resilience of global trade – despite recent shocks and market pessimism.
Groove Technology
NOVEMBER 30, 2022
Having a mobile presence has become essential for businesses to survive and reach a broader audience in today’s tech-driven society. However, there is no assurance of success simply because you released your software onto the mobile market. You need to conduct an extensive market analysis, develop a strategy, and evaluate the entire mobile environment to flourish in a highly competitive mobile market.
31 West
NOVEMBER 30, 2022
Business leaders are focusing on modern technologies to streamline IT operations and achieve customer satisfaction. That’s why they are embracing a transition to digital workflows. As a result, enterprise software solutions have become mainstream. ServiceNow is an industry leader that has gained immense popularity for offering seamless integration and a vast range of services for a smoother workflow.
Forrester Digital Transformation
NOVEMBER 29, 2022
Twenty-seven percent of design teams plan to hire accessibility experts in the next 12 months.
Advertisement
Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Redial
NOVEMBER 25, 2022
Since exploring the economic context of countries and markets is a fundamental part of our day-to-day, we couldn’t resist looking up what is ahead for the Business Process Outsourcing industry for 2023. . What are the top places aiming to invest in and generate more opportunities for companies and their people? South Africa. If you have been reading our latest blogs, you know South Africa has been a topic of discussion, becoming a preferred destination for BPOs searching for lower costs a
McKinsey and Company
NOVEMBER 28, 2022
Space is no longer the sole domain of governments and aerospace and defense companies. Businesses that pursue emerging opportunities now may gain a first-mover advantage.
The Global Small Business Blog
NOVEMBER 10, 2022
©iStock/designer491 What steps can companies take to make sure that they have a strong customer support strategy? How does it impact a company's growth? Do you think selling via marketplaces such as Amazon has changed customer support? Is there is a generational divide when it comes to expectations around customer satisfaction? Those questions and more are addressed in the interview with CEO of eDesk Ray Nolan and conducted by Gary Drenik.
Groove Technology
NOVEMBER 22, 2022
Customer. Our customer is an eCommerce company based in Germany. Their main product is related to organic cosmetic. Challenge. Our customer reached to us when they needed a dedicated team to support them in developing a delivery app. Technologies. React Native,NET, MS Azure.
Advertisement
Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
31 West
NOVEMBER 30, 2022
ServiceNow has developed a new approach to cloud computing by creating a unique service model. It has changed the core of the digital world with the finest software innovation. Its all-in-one cloud platform allows you to define, design, and automate your entire workflow. ServiceNow enables the fastest service experience that replaces manual transactions to simplify the delivery of services.
Forrester Digital Transformation
NOVEMBER 21, 2022
Since we published The Top 10 Emerging Technologies In 2022, we’ve been getting questions about how these technologies were selected out of the hundreds that Forrester tracks. Clients also ask, “Why are some obvious ones like machine learning, blockchain, the metaverse, or quantum computing missing?” Here are our top 10. Please read our four-part blog […].
Redial
NOVEMBER 18, 2022
A new year is arriving and it comes with new possibilities and, of course, customer service trends that we need to stay in touch with. . As one of our main objectives is to enhance our client’s CX, we investigated 5 interesting customer trends that will be game changers for every business. Virtual & voice assistants. We’ve already explored this topic through omnichannel , so we know this is a major trend for this year.
McKinsey and Company
NOVEMBER 17, 2022
With economic troubles mounting, it’s a time to tighten belts and put on hard hats. But don’t forget the jet pack, to accelerate into the next phase of growth.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
The Global Small Business Blog
NOVEMBER 14, 2022
©iStock/Wachiwit What's affecting me, my clients, my colleagues and other global small business owners: In addition to its most recent shopping features, TikTok has just launched TikTok Shop, where users can now make purchases directly through the app. Volkswagen hires Google exec to head global marketing. Quote of the week: "E-commerce is a powerful means to connect the unconnected to global trade." – Arancha Gonzalez Globalize your online sales.
Groove Technology
NOVEMBER 22, 2022
Customer. Our customer is an Italian credit company operating for the local market in Financial & Reputation Investigations. Challenge. The company came to us when they lacked a technical team who could help them build a mobile app for their credit service. Technologies. React Native, Node.JS, MongoDB.
31 West
NOVEMBER 29, 2022
Your customers deserve excellent service, and providing support over the phone is a great way to deliver it to them. Of course it’s not enough to just have a contact number and answer calls ad hoc. You need to be aware of what it takes to go above and beyond to serve people who get in touch for a conversation. There’s a cavalcade of tweaks that will make a big difference to the quality of your phone-based customer service, and we’ve put together an outline of the most impactful for you to try at
Forrester Digital Transformation
NOVEMBER 14, 2022
How to establish, govern, and scale a citizen developer strategy is the most common low-code inquiry topic from Forrester clients – and Forrester data shows that at least two thirds of firms currently have a citizen developer strategy or plan to have one in the next 12 months. In 2021, Forrester identified three common structures […].
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Redial
NOVEMBER 11, 2022
The travel industry is going through an exciting transformation and recovery as millennials and Gen Zer’s become the majority of travelers. According to data by Deloitte and travel perk, Millennials currently make up 41% of travelers, with Gen Z accounting for another 19%. And this trend is only accelerating. By 2022, millennials will make up 49% of travelers, while Gen Z will account for 26%.
McKinsey and Company
NOVEMBER 15, 2022
Economic and political turbulence have prompted speculation that the world is already deglobalizing. But the evidence suggests that global integration is here to stay, albeit with nuance.
The Global Small Business Blog
NOVEMBER 3, 2022
©iStock/Petmal The EY organization announced the release of the 2022 Sustainable Value Study, a survey of over 500 chief sustainability officers and equivalents representing companies worth more than US$1b around the world. The survey finds companies taking decisive action to combat climate concerns are benefiting from unexpected financial value in areas like revenue growth and earnings, with 7 in 10 seeing financial benefits that exceed their expectations.
Groove Technology
NOVEMBER 15, 2022
Making it simple for users of your website to locate the information they require when they require it is the essence of web usability. The idea that usability is expensive is one that web companies frequently hold. Yes, some big companies spend tens of thousands of dollars on usability research and testing, but a small business can achieve web usability without the help of usability experts or expensive testing tools.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
31 West
NOVEMBER 28, 2022
Businesses of all sizes are using Microsoft Active Directory to determine which user has network access to what extent. But what exactly is an active directory? Why has it become so popular in the IT domain? And why do most IT help desk companies use them? Do you know 121 ransomware attacks occurred in the first half of 2021? And the average amount paid to these attackers increased to $570,000?
Forrester Digital Transformation
NOVEMBER 8, 2022
Data and analytics teams are in for a bumpy ride in 2023. Those that can configure their content and communications best will outperform (and outlast) their competitors in the long run.
Redial
NOVEMBER 7, 2022
For the past few decades, the gaming market has been growing at an exponential rate. Already with a worth of US$197.00bn in 2022. This trend is expected to continue, and analysts predict that it will become an industry worth $ US$285.00bn by 2027. The popularity of constant & endless games can partly be attributed to their immersive and engaging user experience.
McKinsey and Company
NOVEMBER 23, 2022
Hydrogen could play an important role in helping hard-to-abate sectors meet climate targets. Countries with hydrocarbon resources and industry expertise can help build and scale the needed technology.
Speaker: Speakers:
HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?
Expert insights. Personalized for you.
98 
Let's personalize your content