December, 2024

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BPO Trends for 2025: The Future of Outsourcing

NoonDalton

The Business Process Outsourcing (BPO) industry has long been a reliable partner for companies seeking to optimize operations, lower costs, and access specialized expertise. However, as we approach 2025, the landscape of BPO is rapidly transforming. Evolving customer expectations, new technological breakthroughs, and increasing concerns about security and sustainability are reshaping the outsourcing industry.

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Top 10 Countries Where Enterprises Are Hiring Talent

Globalization Partners

In today’s global economy, enterprises no longer need to limit themselves to hiring locally. To stay competitive and innovative, companies can look beyond borders for skilled professionals. But where exactly are global enterprises hiring?

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How HR Outsourcing is Transforming Workforce Management

NoonDalton

In business, adaptability isnt just an advantageits a necessity. Companies are constantly looking for innovative ways to streamline operations, optimize budgets, and stay competitive in an ever-evolving landscape. For many, the complexities of managing Human Resources (HR)from payroll to compliancepose challenges that not only drain resources but also divert attention from core business goals.

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Discover U.S. Trade By Product

The Global Small Business Blog

iStock/AmyLaughinghouse Discover interactive dashboards and infographics providing data on U.S. goods trade at the national, state and metropolitan area levels. In addition, see product-specific import and export trends and insights on U.S. by partner countries.

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8 Pillars of Leadership Development

Great leadership development is the key to sustainable business growth. Are you ready to design an effective program? HR can use Paycor’s framework to: Set achievable goals. Align employee and company needs. Support different learning styles. Empower the next generation of leaders. Invest in your company’s future with a strong leadership development program.

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How International Companies are Successfully Building Teams in Mexico 

Intugo

The Evolution of Nearshore Strategies: From Big Enterprises to Small Teams Over the past 30 years, nearshore strategies have evolved dramatically. Once a concept reserved for large corporations, nearshoring has now become an option for mid-sized and even small businesses. What was once out of reach is now a practical strategy for companies seeking talent, collaboration, and operational efficiency.

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Mapping the Next: Key Priorities for 2025 | Webinar

Everest Group

Live Webinar Mapping the Next: Key Priorities for 2025 December 10, 2024 | 9:00 a.m. CST | 10:00 a.m. EST | 3:00 p.m. GMT | 8:30 p.m. IST Join us as we reveal findings from the annual “Mapping the Next: Key Priorities for 2025” study, offering an inside look into the top concerns, expectations, and goals of industry leaders for the coming year.

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Training The Workforce: AI For Call Center Agent Development

31 West

Are you a call center manager who wants to improve the professional skills and the productivity of your employees? Or are you a call center worker who desires to elevate your skill level and guarantee future career development? No matter the reason, any call center affiliate can benefit from further education and can use AI-powered training to obtain new skills.

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Transforming Retail with POS, WMS, and BOS Test Automation

Amzur

The retail industry is facing significant challenges as customer expectations rise, technology advances and competition intensifies. Shoppers demand a seamless experience with accurate product information and personalized service, all with minimal downtime. Unfortunately, many businesses struggle due to inadequate and inconsistent testing. Key systems like Point of Sale (POS), Warehouse Management Systems (WMS), and Back Office Systems (BOS) are crucial for ensuring smooth transactions and maint

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Global Supply Chain Leader's Biggest Concerns in 2025

The Global Small Business Blog

iStock/aprott Descartes Systems Group released findings from its 2024 Supply Chain Intelligence Report: Escalating Challenges for Global Supply Chain Leaders survey, which examined the most significant global trade challenges facing logistics and supply chain leaders today. The study showed that 48% of respondents identified rising tariffs and trade barriers as their top concern, closely followed by supply chain disruptions at 45% and geopolitical instability at 41%.

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Universal Design for Visual Disabilities in Healthcare – Clear and Accessible Communication – 4

Perficient Digital Transformation

Welcome to our ongoing series on Universal Design for Healthcare! In this segment, well explore the importance of Visual Disabilities in Healthcare. Effective communication is vital in healthcare, and ensuring that it is accessible to individuals with visual disabilities is an essential aspect of universal design. Clear and accessible communication methods help patients understand their health information, engage with their care, and make informed decisions.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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The Rise of Cloud Marketplaces as a Procurement Channel for Software, SAAS, and Services Solutions | Blog

Everest Group

As organizations embrace cloud -first operations, they often commit to substantial spending on cloud platforms to gain discounts. But, to their dismay, they end up with a significant portion of these commitments being unused. By acquiring solutions through the marketplaces offered by cloud providers Information Technology (IT) procurement leaders can better utilize spend commitments.

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Agile Software Development Outsourcing: How to Streamline Your Development Process and Drive Innovation

Groove Technology

Agile software development outsourcing combines the flexibility of agile methodology with external software development teams, enabling businesses to optimize costs whilst maintaining product quality through short, iterative development cycles. However, many organisations struggle to select suitable partners and implement effective agile processes in a remote working environment.

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How to improve Customer Experience (CX) during the Holiday season

Redial

As the festive season approaches, businesses face a unique set of challenges and opportunities. During Christmas and New Year celebrations, customers increase their inquiries, online purchases, and service demands. To keep customers happy during this time, we need more than goodwill. We need expertise, smooth operations, and support all day long. Why the Holidays Demand Exceptional Customer Experience The holiday season is synonymous with heightened customer expectations.

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Nearshore Excellence: Growing 3,000% with the Right Talent

Intugo

Every business growth story is unique, but for those undergoing rapid expansion, the challenge of building a reliable and adept workforce becomes a defining chapter. In the case of Juan and his team, the solution lay in exploring nearshore operations in Mexicoa decision that would transform their firm trajectory. In this interview, Juan opens up about the hurdles, conquests, and incalculable lessons from managing a cross-border team in Hermosillo.

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No Excuses: The Definitive Guide to Managing a Remote Team

Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for

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Laurel Delaney's Global Trade Trends Report 2025 (wegginar® 1/8/25)

The Global Small Business Blog

2024 Women Entrepreneurs Grow Global. All rights reserved. Register now to listen to Laurel Delaney's Global Trade Trends Report 2025 LIVE on 1/8/25. Free of charge thanks to wegg's generous sponsors: FedEx, Associated Bank, Luxlined, APCO, VISA, FLOMO, RBC Wealth Management and Global Care Clinical Trials.

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Universal Design for Visual Disabilities in Healthcare – Addressing Complete Blindness – 6

Perficient Digital Transformation

Welcome to our ongoing series on Universal Design for Healthcare! In this segment, well explore the importance of Visual Disabilities in Healthcare. Creating an inclusive healthcare environment for individuals with complete blindness is a fundamental aspect of universal design. These individuals rely heavily on non-visual cues to navigate, access information, and communicate effectively.

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Senior Analyst – Marketing and Experience

Everest Group

APPLY ON LINKEDIN Job Title: Senior Analyst – Marketing and Experience Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research. Everest Group is a research firm helping business leaders confidently navigate todays market challenges, driving maximized operational and financial performance and transformative experiences.

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Advantages and Disadvantages of the Agile Methodology

Groove Technology

Project managers seeking insights into the Agile methodology often find themselves overwhelmed by fragmented information and conflicting opinions about its implementation. Understanding both advantages and disadvantages of the Agile methodology is crucial for making informed decisions about project management approaches. This comprehensive analysis addresses this challenge by providing a balanced examination of Agile development methodology's seven key advantages including: enhanced customer sat

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Case Study: How Adding an Internship Program Takes Nearshoring to The Next Level

Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

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How to improve Customer Experience (CX) during the Holiday season

Redial

As the festive season approaches, businesses face a unique set of challenges and opportunities. During Christmas and New Year celebrations, customers increase their inquiries, online purchases, and service demands. To keep customers happy during this time, we need more than goodwill. We need expertise, smooth operations, and support all day long. Why the Holidays Demand Exceptional Customer Experience The holiday season is synonymous with heightened customer expectations.

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How International Companies are Successfully Building Teams in Mexico 

Intugo

The Evolution of Nearshore Strategies: From Big Enterprises to Small Teams Over the past 30 years, nearshore strategies have evolved dramatically. Once a concept reserved for large corporations, nearshoring has now become an option for mid-sized and even small businesses. What was once out of reach is now a practical strategy for companies seeking talent, collaboration, and operational efficiency.

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The Christmas Tree Goes Up

The Global Small Business Blog

2024 Laurel J. Delaney. All rights reserved. "The Christmas tree goes up on December 1. I love it." Richard E. Grant [Photo by Laurel J. Delaney, taken on 12/6/24, downtown Chicago.

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Universal Design for Visual Disabilities in Healthcare: Building an Accessible Future

Perficient Digital Transformation

Welcome to our ongoing series on Universal Design for Healthcare! In this segment, well explore the importance of Visual Disabilities in Healthcare. Creating a healthcare environment that is accessible to individuals with visual disabilities is crucial for delivering equitable and high-quality care. Universal design principles aim to make healthcare facilities, services, and information accessible to all, including those with visual impairments.

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Enterprise Knowledge Assistance Powered by AI for Smarter Decision Making

The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.

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Senior Analyst – Presales Solution (Application Services)

Everest Group

APPLY ON LINKEDIN Job Title: Senior Analyst – Presales Solution Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research. Everest Group is a research firm helping business leaders confidently navigate todays market challenges, driving maximized operational and financial performance and transformative experiences.

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TOP 11 Software Development Outsourcing Companies in the Philippines

Groove Technology

Finding a reliable software development partner in the Philippines can be challenging, whether you're a business seeking an outsourcing partner or an IT professional researching the market. With over 200 outsourcing companies and diverse marketing information, evaluating and comparing to find the right partner becomes complex. This article addresses that challenge by providing a detailed analysis of the top 11 Philippine outsourcing companies , with Groove Technology standing out with its 230+ e

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How to improve Customer Experience (CX) during the Holiday season

Redial

As the festive season approaches, businesses face a unique set of challenges and opportunities. During Christmas and New Year celebrations, customers increase their inquiries, online purchases, and service demands. To keep customers happy during this time, we need more than goodwill. We need expertise, smooth operations, and support all day long. Why the Holidays Demand Exceptional Customer Experience The holiday season is synonymous with heightened customer expectations.

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Is Working with a Mexico Shelter Company Best for Your Production Needs?

Ivemsa

Partnering with a shelter company is the route most foreign manufacturers take when expanding production to Mexico. Though shelter services offered are generally the same, customizing solutions per a companys unique requirements is what distinguishes one from the next. Often, business leaders unknowingly seek the support of a Mexico shelter company when in search of contract manufacturing.

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Navigating Payroll Compliance: Future-Proofing Payroll in an Evolving Regulatory Landscape

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

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Merry Christmas From the Global Global Small Business Blog

The Global Small Business Blog

2024 Laurel J. Delaney. All rights reserved.

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Universal Design for Visual Disabilities in Healthcare–Creating an Accessible Physical Environment-3

Perficient Digital Transformation

Welcome to our ongoing series on Universal Design for Healthcare! In this segment, well explore the importance of Visual Disabilities in Healthcare. Ensuring that healthcare facilities are physically accessible to individuals with visual disabilities is a key aspect of universal design. An accessible physical environment helps patients navigate spaces safely and independently, fostering a more inclusive and supportive healthcare experience.

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Senior Analyst – Cybersecurity

Everest Group

APPLY ON LINKEDIN Job Title: Senior Analyst – Life Sciences Location City: Gurugram, Haryana, India Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research. Everest Group is a research firm helping business leaders confidently navigate todays market challenges, driving maximized operational and financial performance and transformative experiences.

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Is offshore staffing the key to data compliance?

Microsourcing

With entire websites dedicated to exposing businesses daily that have been hacked or have had their data breached daily, its no wonder why data security is the latest must-have-or-wont-buy requirement. So what if youre an organization thats looking for innovative ways to bolster their data presence? Enter offshore staffinga solution that's boosting not just operational efficiency, but data compliance as well.

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How to Set Better OKRs and Drive Results

Before you can achieve success, you have to define it. Objectives and Key Results (OKRs) give you the framework to do just that. Paycor’s free guide includes a step-by-step process leaders can use to work toward – and achieve – their loftiest business goals.