Groove Technology

SEPTEMBER 30, 2024

Many companies, especially SMEs and large enterprises, face increasing demand for software solutions to support their business operations. However, building and maintaining an in-house software development team can be costly and time-consuming. Software development outsourcing offers a flexible and cost-effective alternative. Despite its advantages, navigating the world of software development outsourcing can be daunting.

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Software Outsourcing Nearshoring Offshoring 130

The Global Small Business Blog

SEPTEMBER 25, 2024

©iStock/Drazen Zigic Are you a remarkably good leader or someone who just nitpicks and thinks that is leadership? Leadership comes in many shapes and sizes, its qualities are subtle. While we think we know many of the leadership qualities that make great leaders, and even practice them, here are twelve simple signs that show you're a remarkably good leader.

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Redial

SEPTEMBER 26, 2024

In an era where efficiency and innovation drive success, the automotive industry has found a strong ally in Business Process Outsourcing (BPO). Outsourcing key processes allows automakers and automotive suppliers to focus on core competencies while improving efficiency, cost management, and customer service. Let’s explore how BPO is transforming the automotive industry and the specific benefits it offers. 1.

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The Global Small Business Blog

SEPTEMBER 9, 2024

©iStock/Rawpixel What's affecting me, my clients, my colleagues and other global small business owners: Eight essential international business skills. Master international growth with these winning strategies. Quote of the week: “Success is not final; failure is not fatal: it is the courage to continue that counts.” – Winston Churchill US tightens export controls on quantum kit and chips for China, Iran and Russia.

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Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Groove Technology

SEPTEMBER 27, 2024

Outsourcing offers significant advantages, including cost savings, access to specialized skills, and accelerated time-to-market. A Deloitte study found that 59% of businesses cite cost-cutting as a primary reason for outsourcing. However, communication barriers, quality control issues, and data security risks must be managed carefully. According to Precedence Research, the global IT outsourcing market is projected to reach $1.149 billion by 2032, highlighting its growing importance.

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Software Outsourcing Management Right-Sizing 130

31 West

SEPTEMBER 28, 2024

In the era of customer-centric business, the key to success has become understanding customers’ needs, expectations, and behavior at all stages of interaction with a brand. Customer Journey Map (CJM) is a powerful visualization tool that improves customer experience and increases the effectiveness of marketing strategies. We will tell you further what CJM is for, how to create CJM, and how to improve your business based on CJM.

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Call Center Customer Service Out-Tasking Sales 130

The Hackett Group

SEPTEMBER 10, 2024

Potential 63% Improvement in Procurement Operational Efficiency Revealed Miami, FL – September 10, 2024 – The Hackett Group, Inc. (NASDAQ: HCKT) released the first Digital World Class Matrix focused on the contract life-cycle management (CLM) and intelligence software market – a core component of the upstream procurement tools within the source-to-pay (S2P) technology landscape driven by rapid artificial intelligence (AI) innovation and increasingly complex business requirements.

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Software Management Advisory Risk Management 116

Redial

SEPTEMBER 13, 2024

In today’s business landscape, customer experience (CX) is more than just answering questions—it’s about creating interactive, personalized journeys that build lasting relationships. Companies increasingly rely on business process outsourcing (BPO) partners to manage customer interactions and enhance engagement. At RedialBPO, we’re committed to delivering interactive customer experiences that drive satisfaction, loyalty, and long-term success.

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The Global Small Business Blog

SEPTEMBER 5, 2024

©iStock/Wirestock John Yunker – web globalization geek at Byte Level Research and also a prolific author of books, plays and short stories – always does his thorough research and has the answer to the question: What is the world's most multilingual website? He says, "One might assume that tech leaders like Facebook and Google lead the internet in languages.

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Groove Technology

SEPTEMBER 27, 2024

Outsourcing software development has emerged as a powerful strategy for businesses seeking to enhance efficiency and innovation. However, this approach presents challenges and risks, ranging from communication barriers and quality control issues to data security concerns and cultural differences. Navigating these complexities requires a careful and strategic approach.

Software 130

Software Outsourcing Offshoring Right-Sizing 130

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

31 West

SEPTEMBER 24, 2024

In today’s data-driven world, securing your information is more crucial than ever. A staggering 60% of small businesses close within six months of a data breach, highlighting the urgent need for robust backup and recovery solutions. Additionally, ransomware attacks have surged by 300% in recent years, underscoring the risk to your valuable data.

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Retail Regulations Insurance E-Commerce 130

Perficient Digital Transformation

SEPTEMBER 17, 2024

As an Optimizely expert, I eagerly anticipate this time of year due to the exciting Optimizely events happening worldwide. These include Opticon, the main conference for customers, the Optimizely OMVP Summit, a developer meetup, and the Optimizely Hackathon. During these events, we learn about new product releases and discover innovative ways to drive success for our customers.

Marketing 109

Marketing Collaborations Reduced Overhead Automation 109

Airswift

SEPTEMBER 30, 2024

How to prepare for a virtual interview? Due to the global COVID-19 pandemic and social distancing measures, many industries are hiring online. According to research by Handshake, 89% of employers are conducting their job interviews online.

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Research Jobbing 98

Redial

SEPTEMBER 5, 2024

The Business Process Outsourcing (BPO) industry is one of the fastest-growing sectors globally, but it’s often misunderstood. Let’s clear up some common myths and truths. Myths BPO is only about cost-cutting Many think that BPO is only about reducing expenses by outsourcing labor. While cost-effectiveness is a factor, BPO also focuses on efficiency, quality, and service innovation.

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BPO Outsourcing Business Process Outsourcing Jobbing 130

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

The Global Small Business Blog

SEPTEMBER 3, 2024

©iStock/Jacob Wackerhausen From small shops to bold startups, women are trailblazing into entrepreneurship and making things happen on their own terms. But the playing field isn’t quite equal yet. Behind the breakthroughs, female founders still see more doors closed than opened regarding funding and fair chances. The percentage of women who started a business in the last year was 47%, compared to 44% for men.

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Management 254

Groove Technology

SEPTEMBER 27, 2024

Outsourcing software development involves contracting out the creation, maintenance, and evolution of software applications to external providers, often in different countries. This practice has become increasingly popular as businesses seek to optimize costs and access global talent pools. The global landscape of software development outsourcing is diverse and dynamic, with 11 top countries emerging as prime destinations: Australia, Poland, Ukraine, Romania, Hungary, Vietnam, India, China, Phil

Software 130

Software Outsourcing Nearshoring Offshoring 130

31 West

SEPTEMBER 3, 2024

Setting up an after hours support can be a great way for an IT development business to provide exceptional customer service and support around the clock. With more businesses operating 24/7, having staff available after normal business hours is becoming increasingly important. An after hours call center allows customers to get assistance during nights, weekends and holidays when regular customer service staff may not be available.

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Call Center E-Commerce Flexibility Customer Service 130

Perficient Digital Transformation

SEPTEMBER 26, 2024

The energy was electric last week as thousands of attendees invaded MGM Grand along the Las Vegas Strip for the 3rd Annual Power Platform Community Conference (PPCC24). From groundbreaking announcements to new features unveiled during keynotes from Microsoft’s Charles Lamanna, Corporate Vice President of Business Industry and Copilot, and Jeff Teper, President of Apps and Platforms, PPCC24 offered an electrifying three days of innovation and collaboration.

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Automation Collaborations Design 105

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Wirtek

SEPTEMBER 26, 2024

Wirtek has secured a major contract with Danish real estate giant, Port of Aalborg Real Estate, driving its Clean Energy strategy forward. This deal, following Wirtek’s acquisition of Seluxit assets, accelerates its strategic expansion into the sector, delivering full-service solutions that include both hardware and subscription-based software services.

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Everest Group

SEPTEMBER 30, 2024

Conference Everest Group Engage September 30 – October 2, 2024 | Dallas, Texas The Pragmatic Edge: Designing Your Future Technology, the economy, and workplace cultures are creating a dizzying array of fundamental challenges that keep many of today’s business leaders on their heels in reaction mode. This has never been truer for business leaders like you.

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BPO Sourcing Design Outsourcing 98

The Global Small Business Blog

SEPTEMBER 30, 2024

©iStock/Suphanat Khumsap What's affecting me, my clients, my colleagues and other global small business owners: The world has undergone a transformation in the structure of the global economy – known as "globalization." This commentary examines the why and how behind it all. The global economy's 200-year growth spurt – and what comes next. Quote of the week: “Globalization for a startup is exciting; you have to learn so fast about the different cultures of the world." – Adam Neumann Marriott Int

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Groove Technology

SEPTEMBER 26, 2024

Software development has become a critical component of this evolution, enabling companies to streamline operations, enhance customer experiences, and gain a competitive edge. However, many organizations, particularly SMEs and large enterprises, face challenges in maintaining an in-house development team that can keep up with rapidly changing technologies and market demands.

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Software Outsourcing Healthcare Offshoring 130

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

31 West

SEPTEMBER 3, 2024

Setting up an after hours call center can be a great way for an IT development business to provide exceptional customer service and support around the clock. With more businesses operating 24/7, having staff available after normal business hours is becoming increasingly important. An after hours call center allows customers to get assistance during nights, weekends and holidays when regular customer service staff may not be available.

Call Center 130

Call Center E-Commerce Flexibility Research 130

Perficient Digital Transformation

SEPTEMBER 9, 2024

Sitecore Content Hub is a world-class platform for centralizing and managing content across various channels. It helps businesses organize and streamline often chaotic, messy content operations. It does this by providing an architecture or schema for content and its interconnections. A schema defines how different types of assets are structured, organized, related to each other.

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Marketing Efficiency Management 105

inDinero

SEPTEMBER 21, 2024

Streamlining Nonprofit Financial Management To streamline financial management for your nonprofit, start by standardizing financial policies to guarantee consistency and transparency. Align budgeting with your organizational goals by engaging stakeholders and monitoring budget performance regularly. Conduct monthly and quarterly financial reviews to identify discrepancies and foster fiscal responsibility.

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Management Accounting Collaborations Finance 98

Airswift

SEPTEMBER 24, 2024

What is microlearning? Microlearning is completely reshaping how we learn in the workplace. By offering bite-sized, targeted content, it helps us to stay ahead, close knowledge gaps, and boost performance. This makes it perfect for building skills quickly without the hassle of time-consuming (and often draggy) training sessions.

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Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

The Global Small Business Blog

SEPTEMBER 26, 2024

"Every birthday is a gift. Every day is a gift.

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Groove Technology

SEPTEMBER 26, 2024

In today's fast-paced digital world, businesses must stay competitive by quickly adapting to market changes and customer demands. Companies often seek to enhance their technological capabilities through custom software solutions to achieve this. However, in-house software development can be time-consuming, resource-heavy, and costly, so outsourcing software development has become a strategic move for many organizations, particularly SMEs and large enterprises.

Software 130

Software Outsourcing E-Commerce Right-Sizing 130

Amzur

SEPTEMBER 10, 2024

In today’s rapidly evolving business landscape, CIOs and CTOs face significant challenges in meeting the demands for innovation, efficiency, and exceptional customer experience. Merely relying on generic Google searches or top 10 lists of AI tools may not suffice for organizations striving for true innovation and success. It’s crucial to understand how and where to implement AI tools across the organization to drive productivity and success while managing costs effectively.

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Robotics Process Automation Cybersecurity Analytics Government 95

Perficient Digital Transformation

SEPTEMBER 4, 2024

Did you ever feel tense while taking your exams? Or you must have watched the Olympics or other sports events like cricket, football, etc. When you focus on national players during significant events, you can observe stress and anxiety in performing at that level. Similar is the situation of an IT professional during a production deployment call. This moment is crucial because it represents the end of months or years of effort, the results of which will be evaluated by those involved.

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Design Risk Management Risk Management Software 105

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

Payroll