Offshore India Data Entry

FEBRUARY 19, 2024

When it comes to outsourcing business processes, companies often choose between business process outsourcing (BPO) and business process management (BPM). While both involve outsourcing tasks to third-party providers, BPO and BPM have important distinctions in their approaches. In this article, we’ll explore the differences between BPO vs BPM and how to determine which strategy is best for your organization.

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The Global Small Business Blog

FEBRUARY 26, 2024

©iStock/FeelPic What's affecting me, my clients, my colleagues and other global small business owners: Global small businesses need financial services , not charity. Today’s small businesses face extraordinary multi-layered challenges on local, state, national and global levels. Here's why. China holds the key to speeding up debt relief and ending the “silent crisis” that is holding back attempts to tackle poverty in the world’s poorest countries, a senior World Bank official has said.

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The Global Small Business Blog

FEBRUARY 1, 2024

©iStock/Galeanu Mihai According to the International Monetary Fund (IMF), global growth is stronger than expected and will be 3.1% in 2024, the same as in 2023, as the US and emerging economies have shown resilience to previous crises, with strong consumption driving the growth. The IMF has increased its previous forecast by 0.2%, in its latest World Economic Outlook report, factoring in upgrades for China, the United States, and large developing economies.

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Microsourcing

FEBRUARY 12, 2024

On the first day of 2024, Financial Executives International (FEI) shared a disturbing statistic with its members – more than 300,000 accountants and auditors had left their positions during the past two years 1. The sun had barely risen on the new year and the collective of chief financial officers, chief accounting officers, treasurers and tax executives had received another stark reminder of the pressures confronting businesses of all shapes and sizes.

Accounting 98

Accounting Outsourcing Service Finance 98

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

IBM Services

FEBRUARY 28, 2024

Sourcing is getting smarter. To start, many organizations have already pivoted from a tactical to a strategic sourcing mindset—which can make all the difference when it comes to gaining and retaining a competitive advantage. Why? Because organizations with strategic sourcing mindsets look beyond price and cost savings-centered supplier selection initiatives.

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Sourcing Supply Chain Management Strategic Sourcing Automation 102

31 West

FEBRUARY 27, 2024

In today’s competitive business landscape, the focus is on providing customer-centric solutions. Identifying your clients’ needs, putting them first, and ensuring that your goals align with their requirements are some key factors that can help establish your brand. As your business scales, your customers will demand a 24/7 support service that provides real-time assistance when needed.

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Service Customer Support Out-Tasking Call Center 130

Intelligent Sourcing

FEBRUARY 1, 2024

One of our partners, IBA Group, celebrated their 30th birthday last year. It’s always fascinating to learn from the people who used to work with computers that occupied several floors of a building and who continue to be at the forefront of technology development and what we can expect in the near future. The IBA […] The post Head to Head: Mark Hillary interviews IBA Group CEO, Sergei Levteev appeared first on Intelligent Sourcing.

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Sourcing 112

The Global Small Business Blog

FEBRUARY 17, 2024

©2024 Laurel J. Delaney. All rights reserved. "I'm tough, ambitious, and I know exactly what I want. If that makes me a b h, okay.

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Offshore India Data Entry

FEBRUARY 29, 2024

With over 1 million new legal cases filed every year, legal firms face an overwhelming amount of documentation to process. According to the American Bar Association, attorneys spend on average 16% of their time on administrative tasks like manual data entry. This time-sink not only reduces productivity but leaves room for costly errors – up to 22% of legal data entry contains inaccuracies.

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Data Entry Outsourcing BPO Offshoring 105

IBM Services

FEBRUARY 13, 2024

Remember how cool it felt when you first held a smartphone in your hand? The compact design and touch-based interactivity seemed like a leap into the future. Before long, smartphones became a way of life for organizations worldwide because of all they offer for business productivity and communication. Generative AI ( artificial intelligence ) promises a similar leap in productivity and the emergence of new modes of working and creating.

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Raya Contact Center

FEBRUARY 18, 2024

Creating a delightful customer experience is like crafting a mouthwatering recipe that leaves a lasting impression. Just as a chef carefully selects and combines ingredients to create a culinary masterpiece, businesses must curate the perfect blend of elements to ensure customer satisfaction and loyalty. So, let’s explore the recipe for customer experience that ensures you keep your customers happy and loyal.

Design 105

Design Analytics Customer Support Customer Service 105

Perficient Digital Transformation

FEBRUARY 27, 2024

This time of year, I like to talk about updating the data strategy for the new year to include new business goals and new technology and in doing so I sometimes forget that there are still many companies that do not have a data strategy to update. What is a Data Strategy and why do I need one? Most organizations have multiple data management initiatives underway including master data management, data governance, data migration, data modernization, OLTP operational data cleanup, data ingestion, a

Government 115

Government Analytics Collaborations Management 115

V-Soft Consulting

FEBRUARY 6, 2024

For the past two decades ServiceNow has been a leading cloud computing platform helping enterprises improve efficiency and speed. By replacing unstructured workflows with the new intelligent workflows, it helps organizations streamline their processes and operations. From IT Service Management (ITSM), IT Operations Management (ITOM) to Strategic Portfolio Management (SPM), ServiceNow provides comprehensive solutions for most of your organizational needs.

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Sourcing Efficiency Management Service 105

The Global Small Business Blog

FEBRUARY 28, 2024

©iStock/PIKSEL Poland's Blik is one of many homegrown mobile payment service providers (PSPs) that have become integral to commerce in the countries they were launched. As local PSPs become more popular, relying strictly on global PSPs is no longer enough for businesses expanding to new geographies. They must address payment localization to build trust with customers and avoid losing sales.

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

inDinero

FEBRUARY 12, 2024

Every year, right around the beginning of April, many people ask: “What happens if you file taxes late?” Filing your taxes after the deadline can bring serious consequences, including monetary penalties and the increased risk of an audit. If you’re worried you can’t make the deadline this year, don’t panic. In this article, we’ll outline the penalties and steps you can take to avoid or reduce them.

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Service Management 104

IBM Services

FEBRUARY 20, 2024

In an era of accelerating climate change , predicting the near-future can yield major benefits. For instance, when utility officials are aware that a heat wave is on its way, they can plan energy procurement to prevent power outages. When farmers in drought-prone regions are able to predict which crops are susceptible to failure , they can deploy additional irrigation.

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Research Design Administrative Government 119

Global Expansion

FEBRUARY 27, 2024

It’s estimated that 49,849 mergers and acquisitions took place in 2019 , ranging from huge multinational arrangements to smaller regional deals. Whatever the size or scale, financial transactions of this kind are always complicated and fragile at the best of times.

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Perficient Digital Transformation

FEBRUARY 14, 2024

Revolutionizing B2C Commerce: The Impact of Generative AI In the dynamic landscape of commerce and consumer-driven markets, Business-to-Consumer (B2C) organizations are increasingly turning to generative AI to revolutionize their operations and enhance customer experiences. Generative AI, a subset of artificial intelligence, empowers these organizations to create content, personalize interactions, and optimize various aspects of their business processes.

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Research Analytics Marketing Customer Service 115

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

V-Soft Consulting

FEBRUARY 7, 2024

For two decades, ServiceNow has been playing a significant role in the transformation of enterprise software, and it keeps innovating as the world of technology changes. ServiceNow is one of the information technology companies with the quickest growth, going beyond platform and software services with its ticketing tool, which can handle a variety of time-consuming activities for the company.

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The Global Small Business Blog

FEBRUARY 2, 2024

©iStock/LewisTsePuiLung A Hong Kong court on recently ordered the liquidation of Evergrande, the heavily indebted Chinese property giant. The decision comes two years after the company defaulted, setting off a financial crisis at other developers and adding to the challenges facing the world’s second-largest economy. The company’s dissolution raises questions about fairness for overseas creditors — which could have wider implications for foreign businesses operating in China.

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Transparent BPO Outsourcing

FEBRUARY 26, 2024

Award continues recognition of Transparent BPO as one of the world’s best outsourcing services providers Transparent BPO, a leading nearshore, and offshore contact center solutions provider is pleased to announce the company’s selection for The 2024 Global Outsourcing 100® by the International Association of Outsourcing Professionals® (IAOP®). The Global Outsourcing 100, now in its eighteenth year, is a prestigious […] The post IAOP Names Transparent BPO a Top 100 Global Outsourcing Provid

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Global Outsourcing BPO Outsourcing Nearshoring 98

IBM Services

FEBRUARY 6, 2024

It’s hard to imagine a business world without cloud computing. There would be no e-commerce, remote work capabilities or the IT infrastructure framework needed to support emerging technologies like generative AI and quantum computing. Determining the best cloud computing architecture for enterprise business is critical for overall success. That’s why it is essential to compare the different functionalities of private cloud versus public cloud versus hybrid cloud.

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E-Commerce Software Flexibility Automation 106

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

inDinero

FEBRUARY 6, 2024

You might wonder how bookkeeping vs. accounting differs when managing a business’s accounting. While they are overlapping disciplines, there are some key differences. Bookkeepers are chiefly responsible for accurately recording and organizing transactions, while accountants add value by synthesizing that information into actionable insights and financial projections.

Accounting 98

Accounting Data Entry Outsourcing Jobbing 98

Perficient Digital Transformation

FEBRUARY 22, 2024

We’re in Our #GrowthEra It’s a new year, and with that, there is always change. One of those changes is that I’m now leading Perficient’s Salesforce business unit as the Managing Director. I’ve had the opportunity to work in the Salesforce ecosystem for 8+ years with top-notch talent. Our team continues to do amazing work for our clients, maximizing the value they’ve invested in the Salesforce platform, bringing innovation to life, and driving business outcomes.

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Manufacturing Healthcare Flexibility Collaborations 114

V-Soft Consulting

FEBRUARY 8, 2024

IT staffing has become a critical component of organizational success. The industry has been booming and has a great future ahead. However, managing IT infrastructure can be challenging, especially for businesses with limited IT resources. Therefore, cloud computing has emerged as a significant change for organizations seeking to streamline their IT operations and reduce costs.

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Management Reduced Costs 105

The Global Small Business Blog

FEBRUARY 10, 2024

©2024 Laurel J. Delaney. All right reserved. "It’s one of the greatest cities on the planet. My heart beats differently when I’m in Chicago. It slows down and I feel more at ease.

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Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Working Solutions Outsourcing

FEBRUARY 20, 2024

Working Solutions partnered with CCW Digital to sponsor a comprehensive market study that sheds light on the future of contact centers, revealing key insights that will shape the industry moving forward. Let’s delve into the findings and explore actionable recommendations to enhance your contact center operations.

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Marketing Call Center Customer Service Outsourcing 98

IBM Services

FEBRUARY 23, 2024

Today, people don’t just prefer instant communication; they expect it. Conversational artificial intelligence (AI) leads the charge in breaking down barriers between businesses and their audiences. This class of AI-based tools, including chatbots and virtual assistants, enables seamless, human-like and personalized exchanges. Beyond the simplistic chat bubble of conversational AI lies a complex blend of technologies, with natural language processing (NLP) taking center stage.

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Healthcare Analytics Customer Service E-Commerce 102

Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. With rising costs and complex regulations overwhelming healthcare providers, partnering with overseas business process outsourcing (BPO) companies has become a strategic necessity.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

Perficient Digital Transformation

FEBRUARY 28, 2024

Adobe Summit 2024 is right around the corner, and we’re excited to sit down with the executive director of marketing applications at Morgan Stanley Dorothy Joseph on March 27 at 11:30 A.M PST at The Grand Lux Café in The Palazzo. Perficient’s Jay Jackson, director of Adobe Digital Marketing and CDP, will host a fireside chat with Joseph about the global financial services leader’s successful journey to consolidate and optimize the Adobe Experience Platform.

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Analytics Marketing Service Insurance 109

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

Payroll