The Global Small Business Blog
JUNE 18, 2024
©iStock/Jacob Wackerhausen With more than half the world’s population now online, the opportunities for businesses to reach new customers abroad have never looked brighter. But how should companies prepare for international expansion? And just how easy is it? Google guides you by looking at your potential customers.
Intelligent Sourcing
JUNE 23, 2024
The perception of outsourcing as a mere cost-cutting tactic is a relic of the past. Today’s BPO industry is a £100 billion powerhouse whose growth trajectory is nothing short of seismic. Take the IT outsourcing industry, set to grow to a value of £117 billion by 2027 at a compound annual growth rate (CAGR) of […] The post The BPO Revolution: How Outsourcing is Evolving to Accelerate Business Growth appeared first on Intelligent Sourcing.
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Premier BPO
JUNE 14, 2024
Have you ever felt that the growth trajectory of your business is grinding to a halt? Systems that were delivering tangible results earlier are under constant strain. Your once-agile team seems bogged down and struggling to bring innovative ideas that can be successfully implemented to streamline operations and jump-start your growth train. Strategies and structures crucial for your success earlier are no longer viable.
Premier BPO
JUNE 28, 2024
Have you noticed a shift in customer interactions lately, especially those received through the various digital platforms? A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016. 1 The CX downfall is a significant challenge for C-suite leaders, who must prioritize customer focus and identify areas of improvement.
Speaker: Jennifer Hill
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
Eclaro
JUNE 21, 2024
We are optimists by nature here at ECLARO, so with the sun having set on the summer solstice we focus not on the fact that each day will be getting “shorter,” but rather on the fact that it’s the first full Friday of summer—and that means a hot new edition of Five on Friday!
31 West
JUNE 28, 2024
We live in a world where people don’t just expect personalized messages from their favorite brands, but they want the entire shopping experience tailored to their unique needs. Receiving the right message at the right time is a key marketing strategy for businesses. However, connecting with your customers through the right channel is equally important.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Redial
JUNE 28, 2024
In today’s diverse workplace, including LGBTQ+ individuals are crucial for both ethical and strategic reasons. Here are key benefits of fostering LGBTQ+ inclusion: Enhanced Employee Well-being and Productivity When LGBTQ+ employees feel accepted, their job satisfaction and productivity improve. Authentic self-expression at work leads to higher engagement and commitment.
Groove Technology
JUNE 27, 2024
Introduction to Sanity Testing Sanity testing is a subset of regression testing that focuses on verifying specific functionalities after making minor changes or bug fixes in the software. Unlike comprehensive testing, sanity testing aims to check whether the recent changes have not adversely affected the existing features. This quick, targeted approach ensures that the core functionalities remain intact before moving on to more detailed testing phases.
Everest Group
JUNE 3, 2024
What impact will Salesforce’s upcoming global partnership with IQVIA have? Get the expert view here, or get in touch to understand how this significant move in the life sciences CRM sector might impact your business. Once again, the winds of change are blowing in the life sciences CRM landscape. The usual suspect, Salesforce, has announced its strategic global partnership with IQVIA to enhance the capabilities of its Life Sciences Cloud.
Perficient Digital Transformation
JUNE 27, 2024
In 1968, psychiatrist Stephen Karpman modeled what he called the Drama Triangle. With this, he illustrated dysfunctional mindsets that can derail social interactions. The three roles defined in this model are the rescuer (hero), persecutor (villain), and victim. This is another view of the lies we tell ourselves. Since the dawn of history, we’ve loved stories.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
31 West
JUNE 11, 2024
Customer-focused marketing isn’t a new trend. In the 1960s, Lester Wunderman launched the term “customer-centric,” which turned people’s focus from mass media advertising to personalized campaigns. Customer relationship management is a practice that has not only withstood the test of time since the 1960s but has also transformed how businesses like out-of-hours call center companies, operate.
The Global Small Business Blog
JUNE 29, 2024
©2024 Laurel J. Delaney. All rights reserved. "Chicago, Chicago, that toddlin’ town.
Redial
JUNE 12, 2024
Father’s Day provides a moment to acknowledge the significant impact fatherhood has on professional effectiveness. At RedialBPO, we see daily how becoming a father can foster remarkable growth and improved workplace performance. Here are some key ways fatherhood contributes to better outcomes at work. Increased Emotional Intelligence Fatherhood enhances emotional intelligence , helping men manage emotions and empathize more effectively.
Groove Technology
JUNE 1, 2024
Introduction What is Shift-Left Testing? Have you ever heard the term “Shift-Left Testing” and wondered what it means? Essentially, it’s a practice that advocates for testing earlier in the software development lifecycle. Imagine trying to catch a leak in a pipe before it floods your basement—it's much the same principle. Shift-Left Testing aims to identify and fix issues sooner rather than later.
Advertiser: Paycor
The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.
Premier BPO
JUNE 28, 2024
As per Premier BPO’s insights from the Forrester report , the consumer perception of CX quality is significantly declining, especially regarding effectiveness, ease, and emotional connection. 1 The CX downfall is a significant challenge for C-suite leaders, who believe investing heavily in AI across virtually every stage of the customer journey can improve CX quality.
Perficient Digital Transformation
JUNE 6, 2024
Recently, I’ve had time to sit down and wade into the my own little area of the digital Wild West, that being AI integration. With the explosion of AI, I wanted to give my apps the ability to tap into that vast potential. While it seems like every tech giant, startup, and their mother is putting out an AI these days, I had to settle on one that I would develop against.
31 West
JUNE 11, 2024
Have you ever encountered days when your inbox was flooded with hundreds of unread and unresolved messages? This is common for businesses in the IT industry. If you offer after-hours customer service , you might have had days when you couldn’t understand which customer query should be prioritized. The saying “A customer is a King” applies to all sizes and types of businesses.
The Global Small Business Blog
JUNE 15, 2024
©2024 Laurel J. Delaney. All rights reserved. “Flowers always make people better, happier and more helpful; they are sunshine, food and medicine for the soul.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Amzur
JUNE 11, 2024
Welcome to the digital age, where data is not just a resource, but a game-changing factor in strategic decision-making. For CIOs and CTOs, harnessing the power of AI-driven data isn’t just an upgrade, it’s a must-have for staying ahead and streamlining operations. In this blog, we delve into five incredible capabilities where AI is revolutionizing the roles of CIOs and CTOs, igniting growth, and sparking innovation across industries.
Groove Technology
JUNE 27, 2024
Introduction to Sanity Testing Sanity testing is a subset of regression testing that focuses on verifying specific functionalities after making minor changes or bug fixes in the software. Unlike comprehensive testing, sanity testing aims to check whether the recent changes have not adversely affected the existing features. This quick, targeted approach ensures that the core functionalities remain intact before moving on to more detailed testing phases.
Premier BPO
JUNE 7, 2024
“Do one thing better than anyone. Ignore everything else.” – Peter Thiel “Do what you do best and outsource the rest.” – Stephen Covey Some of the best business minds of our era recognize the strategic importance of focusing on efforts and identifying critical partnerships to access subject matter expertise for non-core elements. Overextending your efforts dilutes your resources and can severely limit your business’s ability to thrive.
Perficient Digital Transformation
JUNE 4, 2024
Various deployment methods, including cloud-based (e.g., CloudHub) and on-premises, are available to meet diverse infrastructure needs. GitHub, among other tools, supports versioning and code backup, while CI/CD practices automate integration and deployment processes, enhancing code quality and speeding up software delivery. GitHub Actions, an automation platform by GitHub, streamlines building, testing, and deploying software workflows directly from repositories.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
31 West
JUNE 1, 2024
Started as a way for businesses to provide seamless customer service, customer relationship management software applications have grown to become the all-in-one platforms for your business operations. Whether offering after-hours phone service or tracking leads and collecting reports, these platforms have everything you need to grow your clientele. Zendesk and HubSpot are two names that often pop up in search lists when mentioning the world’s leading CRM solutions.
The Global Small Business Blog
JUNE 4, 2024
©2024 Women Entrepreneurs Grow Global®. All rights reserved. Gillian Henker, Co-Founder & President is a two-time founder with a proven track record of execution. Gillian is the primary inventor of Hemafuse and two other medical technologies. She led Hemafuse development, global regulatory clearances (including FDA), and launch in 5 countries across Africa, Asia, and Europe.
IBM Business Partners
JUNE 3, 2024
What is a CPU? The central processing unit (CPU) is the computer’s brain. It handles the assignment and processing of tasks and manages operational functions that all types of computers use. CPU types are designated according to the kind of chip that they use for processing data. There’s a wide variety of processors and microprocessors available, with new powerhouse processors always in development.
Amzur
JUNE 25, 2024
The race for digital transformation is on, and AI-driven low-code platforms are emerging as the clear front-runners. From a u tomating appointment scheduling, streamlining patient care and insurance claim processing in healthcare to optimizing financial processes, these innovative platforms are revolutionizing how businesses build applications across industries.
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Everest Group
JUNE 12, 2024
LinkedIn Live Harnessing Emerging Technology to Unleash Enterprise Cost Optimization June 20, 2024 8:00 AM PT | 11 AM ET Mayank Maria , Vice President, Everest Group will be joining an insightful webinar where the panel will explore how leading enterprises can successfully leverage technology for process and cost optimization in the pursuit of reduced costs, increased revenue, and optimized operations.
Perficient Digital Transformation
JUNE 3, 2024
New ERG Will Further Perficient’s Progress in Supporting and Empowering the LGBTQ+ Community and its Allies At Perficient, we believe in developing a workforce that is as diverse and inclusive as the clients we work with. We are committed to fostering an environment where we celebrate all colleagues because our people make us unique, their perspectives make us stronger, and the label we all share is talent.
3Pillar Global
JUNE 11, 2024
Most healthcare organizations — from payers to insurance companies to providers — are so bogged down with maintaining disparate, decades-old legacy systems that they lack the resources to create the technical solutions they want. That’s where Unqork comes into play. 3Pillar’s Healthcare Industry Leader, Steve Rowe, hosts this episode of The Innovation Engine and talks with Andrew Sullivan, Industry Partner at Unqork.
The Global Small Business Blog
JUNE 28, 2024
©iStock/krblokhin International Monetary Fund (IMF) chief Kristalina Georgieva recently urged U.S. policymakers to take advantage of the U.S. recovery from the pandemic and pay off the deficit. Georgieva said policymakers should put the U.S. national deficit on a “decisive downward path,” in part to ensure investors do not start losing interest in U.S. treasuries.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
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