February, 2021

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What is a Call Center Service Provider?

Redial

A business in the 21st century will inevitably establish a relationship with a call center service provider; the possibilities of growth, savings, and increased customer satisfaction make it a new reality. Great interactions and an excellent customer experience have become the defining factor in the Covid-19 era; in a recent study, it was identified that 59% of consumers surveyed reported that customer experience was a deciding factor on who they would purchase from. [1].

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Down-to-Earth Reasons for Banks to Go for Cloud and Cloud Automation

Automation Anywhere

Look at banking industry websites today. You’ll see headlines with the words “transforming,” imperative,” or “impactful” associated with the word “cloud.” In its article “ The cloud imperative for the banking industry, ” Accenture states cloud investment has grown strongly in recent years and is predicted to continue growing at 15 percent annually until 2022.

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professionals

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Philippine IT-BPOs to Support Property Sector Recovery

SourceFit

The Philippines’ real estate and property industry showed signs of early recovery after taking the brunt of the COVID-19 pandemic disruptions. Projected expansion of Philippine IT-BPOs (information technology-business process outsourcing) in business districts in and outside Metro Manila would boost the market even further. Outsourcing Business Functions to Philippine IT-BPOs.

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Coffee and Crypto YouTube channel added to Risk Guide

Risk Guide

By Alexander Larsen. Risk Guide is delighted to add a new channel to our RiskGuide YouTube page. Cryptocurrencies are really beginning to hit the mainstream with even major companies beginning to put their reserves into bitcoin rather than holding FIAT currency. If you’re interested in learning about cryptocurrencies and Bitcoin, or interested in certain coins or use-cases or even to understand where the market stands, then visit the Coffee and Crypto YouTube channel : [link].

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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How do you get started with low-code applications? By answering these 6 questions

Hyland

Contributors outside of IT play an important role in guiding applications to solve their exact pain points. With the right low-code solution, they literally help design the app. The post How do you get started with low-code applications? By answering these 6 questions appeared first on The Hyland Blog.

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Are You Getting the Most Out of Your Nearshore Digital Transformation Partner?

Future of Digital Sourcing Nearshoring

Eight Strategies for Choosing the Right One for Your Company. Related news: There’s Plenty of Room at the Table for Nearshore and H-1B Visa Holders Given the supply chain disruption, business shut-downs and economic uncertainty caused by COVID-19, it’s never been clearer — doing business closer to your own shores is coming back into vogue.

More Trending

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Automation in HR—Optimize Onboarding with Bots

Automation Anywhere

Human Resources (HR) is a critical strategic function in a modern-day enterprise that is regularly evolving, adapting to the corporate world's ever-changing landscape. With evolution comes new HR processes that can be long, tedious, and time-consuming in the initial stages of framing them. In their current form, all HR processes can be categorized into four stages, namely: talent management, compensation and benefits, training and development, and compliance.

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The Importance of Stategic Workforce Planning in 2021

https://www.hcmworks.com/blog

As a result of the COVID-19 Pandemic, many businesses had to rethink their approach to workforce management in 2020. The shifting regulatory landscape, fluctuating demand, and unforeseeable market circumstances highlighted the importance of business flexibility and strategic workforce planning. Though many businesses lost revenue, some sectors, such as the staffing industry , managed to grow.

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IRM Risk Predictions 2021- Cryptocurrency

Risk Guide

Alexander Larsen provided insight into cryptocurrency for the latest IRM Risk Predictions 2021 report. The article looks into the value of Bitcoin over the last year and the rise of other cryptocurrencies. You can see the full IRM Risk Predictions 2021 report via the following link: Bitcoin boom 10x. 2021 will be the time for Bitcoin to shine. For years the argument for Bitcoin has always been that it has been a store of value and protection against irresponsible monetary policy.

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If digital transformation is a journey, what’s the destination (and are we there yet)?

Hyland

Digital optimization is great, but it’s only the starting point for the journey you need to take to meet your customers in the digital world. The post If digital transformation is a journey, what’s the destination (and are we there yet)? appeared first on The Hyland Blog.

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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How to Process Invoices when Staff Work Remotely

IPS

It will be hard for accounts payable leaders to achieve incremental process improvements unless they digitize the way their department receives, approves and posts invoices when staff work remotely.

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What is BPO (Business Process Outsourcing)?

Redial

Businesses worldwide are continuously looking to improve their processes while ensuring that the cost involved is sensible enough to put things in motion, BPO Services are crucial in giving you the advantage you need in a competitive world. When considering the next steps in growing your business, there are vital factors to put onto the table, easily accomplished by the right BPO Company and their services.

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Choosing an RPA Champion

Automation Anywhere

When our customers and partners start their automation journey, they can quickly scale up to 5, 10, then 50 bots, and then the question we often hear is, “How can we leverage this automation capability across different teams or divisions, or even across the entire company?” Consider automation champions —those sparkling gems in your organization who have already worked on automation, who are passionate about what they do, and about the benefits automation has brought to them.

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ECLARO HONORED AS A GLOBAL OUTSOURCING 100 COMPANY

Eclaro

New York, NY – February 18, 2021 – ECLARO , a leading IT & business consulting firm announced today that they have been selected for The 2021 Global Outsourcing 100 list produced by IAOP and published annually by FORTUNE Custom Projects, in the Rising Star category. In its fourteenth year, IAOP’s Global Outsourcing 100 list recognizes the world’s best outsourcing service providers.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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24 7 Contact Center Solutions For Rising Companies

Magellan Solutions

The new norm is BPO 24 7 call center for rising industries. In the global business, the standard 9 to 5 workday is no longer considered as usual working hours. With the never-ending accessibility of services and products, purchasers are present 24/7. We know you don’t want frustrated customers going elsewhere. Start assigning your after-hours virtual receptionist with Magellan Solutions.

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Future of Work: Five Trends To Watch Over the Next Five Years

Velocity Global

The world business landscape changed drastically in 2020. The historic COVID-19 pandemic accelerated trends that had been slowly building for years, forcing companies and employees to change the way they work virtually overnight. . Nearly a year since the pandemic’s start, worldwide vaccine rollouts promise a return to some semblance of normalcy. Still, companies across the globe are left with one burning question: what will normalcy at work look like in 2021—and beyond?

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Virtualized Working enforced by Covid-19: Implications for Outsourcing Management

Plixos

Abstract. The current pandemic increases requirements for remote work and home office. It seems commonly accepted that remote work from home will remain a popular option in a post-Covid-19 future. Combining this change within the company (intra-organizational) with typical outsourcing scenarios, involving a client and a service provider (inter-organizational), we expect lasting implications.

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CSR Continues During 2020

SEBPO

PRESS RELEASE. FOR IMMEDIATE RELEASE. Deeply embedded within our DNA is a passion for charity and humanitarianism, two guiding principles of SEBPO. We are extremely proud of our employees for their selfless desire to give back to society. Their hard work is making a difference by helping to build and support sustainable communities as well as a more just and fair world.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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How Pre-Trained AI Models Speed Up Data Extraction

Automation Anywhere

As companies deploy automation solutions to digitize their workflows and processes, there are many instances when structured and unstructured data from documents needs to be put into a system or used in a process. Typically, this is done via manual transcription or using an extraction tool that is dependent on creating and maintaining document layout templates that map out the location of key information.

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RegTech – The evolving art of regulating FinTech and beyond.

comeMakeit

Last year, like many of us, I binge-watched TV series to beat the lockdown blues. In my favourite and the most popular of them all, The Money Heist, the Professor, the ethical protagonist with unquestionable moral values, justifies his crime of minting money for himself and his team because governments all over the globe do the same to bail out big financial institutions and save the connected economy from crisis.

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Do Not Miss Our Reasons To Outsource To The Philippines

Magellan Solutions

What we guarantee for BPO accounting companies in the Philippines. Magellan Solutions is one of the leading contenders of the industry. Because of this, we take pride in our virtual accounting services. Our agents are always trained to meet your temporary or ongoing needs. All services are also patterned after your own company. As a result, it’s almost like you hired an in-house team.

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Inside the Cross-Border M&A Monitor: Special Report

Velocity Global

While the COVID-19 pandemic slowed M&A activity in many sectors, few flourished like information technology (IT) in 2020. Worldwide social distancing measures forced countries to turn to virtual meetings, digital health consultations, and e-commerce like never before. As companies across the world shifted to virtual operations, dealmakers moved quickly to capitalize on the rising demand for IT services. .

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Independent Contractor vs Employee Checklist

https://www.hcmworks.com/blog

When hiring professionals as independent contractors, there a few things to consider before signing the dotted line. Whether you are hiring for a short-term project or looking for a freelancer to assist your organization long-term, a poorly executed engagement and cause problems down the road. We have created an independent contractor vs employee checklist below to ensure you reduce the risk of hiring an independent contractor vs a temporary employee.

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The 3 key components of employee engagement

The Scalers

Many organisations underestimate the impact of employee engagement. And they’re making a mistake because of it. Engaged employees can be an invaluable asset in driving success and cultivating a positive workplace culture. But how can you — as a reputed business leader — foster a sense of belonging and dedication in your company? In this article, we’ve listed the three essential components of employee engagement you need to support and maintain a passionate, committed, and inspired workforce.

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Is Security Better with Open-Source Software?

Automation Anywhere

The relationship between open source and security isn't always straightforward. After all, this type of software is free. Anyone can download it, which prompts many people to wonder: Is open-source software safe? Based on popular opinion, the answer is an overwhelming yes—albeit with a grain or two of salt. This type of software is not inherently more secure than any other variety is.

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Video – International payroll and managing international operations

UnaTerra

Recorded on 26th January 2021. (UnaTerra regularly hosts webinars on. Read more. The post Video – International payroll and managing international operations appeared first on UnaTerra.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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Ways to Reach The Perfect Contact Center Services Philippines

Magellan Solutions

8 easy steps on how to outsource to Philippines. Our longtime clients are now reaping the benefits of their partnership with us. They will be more than eager to agree that they’re able to save more. This is in comparison to the pay for a full-time local professional. . If you want to get on the list of success, here is a guide on how to start choosing your partners: Research.

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Tech cross-border M&A sustained bullish pace in 2020 according to data from Velocity Global and Pitchbook

Velocity Global

Denver, Colo., February 18, 2021 –. $200B cross-border IT M&A deal value in 2020 matches 2019. Cross-border IT deal volume accelerated in the second half of 2020. Cross-Border M&A Monitor: Tech Sector released today. Cross-border IT M&A deal values in 2020 equaled that of 2019, outpacing overall global IT M&A deal value, which was down year-over-year.

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It’s 2021. Are You Going to RFP for Your Contact Center This Year?

Blue Ocean

After a year flirting with the ever-present “pause” button, we’re seeing many more businesses hit the gas on their customer care program—in particular, seeking out the right outsourced partner. Sound like a familiar scenario? If so, the RFP is about to become the friend you love to hate. It’s a necessity—but it doesn’t have to be a headache. Listen to the audio or read the article.

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Shaping organisational success – Ground Rules – Part 1 – Open Letter to the team

Risk Guide

By Horst Simon, The Risk Culture Builder. Since I am very new to this company, you have no way of knowing what I expect from managers and what I think managers must do to fulfil their roles in the company. Nor do you know what to expect from me as we go forward, working together. You have the right to know these things from the outset and I thus want to talk about some of these matters.

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.