Sarah Holliman

APRIL 23, 2018

In an increasingly crowded global marketplace, it can be hard to stand out. Back in the day, competition came from companies that looked just like yours. That is no longer the case. With an always-online hyper-connected economy, your competition could come from an industry so far removed from the one that you are in that it hardly makes sense…and yet if you aren’t watching, your business can find itself on the precipice of being made redundant by a company you never saw coming.

Sourcing 130

Sourcing Banking Marketing Analytics 130

Presidio

APRIL 26, 2018

IT environments are inundated by an ever-rising wave of data that must be stored, managed and mined – resulting in application latency issues that impact performance. Now, a new class of solid-state drives, Intel® Optane™ SSDs for the data center, are proving themselves in multiple independent tests, accelerating storage performance for latency-sensitive workloads.

Analytics 71

Analytics Collaborations Software Design 71

Magellan Solutions

APRIL 26, 2018

The work of a call center agent is often a repeated cycle of calls, tickets, reports, emails, and complaints. Most of the time, they deal with irate customers or encounter prospects who hung up the phone. The stress level is high in this industry. It even goes against the normal work hours. While other employees sleep soundly in the comfort of their own bedroom, call center agents are busy attending to their customers’ needs or achieving their sales or call quota.

Call Center 70

Call Center BPO Business Process Outsourcing Customer Service 70

SourceFit

APRIL 19, 2018

The global legal process outsourcing (LPO) market is expected to grow at a rate of 35 percent (CAGR) from 2016 to 2024 with revenues to exceed USD40 billion by 2024, according to a paper published by consulting and research firm Global Market Insights. The main growth drivers include favorable government regulations, growing awareness among public and general counsels, and the growing need to manage high volumes of process-oriented legal services.

Outsourcing 52

Outsourcing Marketing Legal Services Offshoring 52

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Chazey Partners

APRIL 11, 2018

Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), will be co-hosting a half-day executive forum … Chazey Partners to Co-Host an Executive Forum on Robotic Process Automation in Istanbul Read More ». The post Chazey Partners to Co-Host an Executive Forum on Robotic Process Automation in Istanbul appeared first on Chazey Partners.

Robotics Process Automation 52

Robotics Process Automation Automation Global Management Consulting Shared Services 52

Magellan Solutions

APRIL 12, 2018

A well-modulated voice is one of the best qualities of a good representative. Like singers, lawyers, teachers, and preachers, the voice is an asset — a capital that enables them to earn a living. Call center agents communicate mostly by phone, thus using their voice on a regular basis and for long periods. Being frequent voice users, however, expose them to greater risks of voice problems.

Call Center 61

Call Center Offshoring Jobbing Research 61

Chazey Partners

APRIL 3, 2018

Robotic Process Automation (RPA) is drastically transforming the modern workplace. Early adopters have achieved significant cost and time savings through the successful implementation of ‘bots’ … Embracing Robotic Process Automation- Executive Forum, Turkey Read More ». The post Embracing Robotic Process Automation- Executive Forum, Turkey appeared first on Chazey Partners.

Robotics Process Automation 52

Robotics Process Automation Automation Time Savings 52