31 West
APRIL 27, 2021
Where you see the abbreviations AR and AP software in a business setting, you know those probably stand for accounts receivable and accounts payable. If you run a decent-sized business or even a tiny one, you probably already realize how critical these areas are. If you can’t depend on your accounts payable and receivable departments to do their jobs correctly, you’re going to run into serious issues sooner rather than later.
Redial
APRIL 16, 2021
Finding new ways to achieve growth while turning expenses into revenues may sound complicated, a process that would involve a substantial investment that may not work out as intended. Still, customer service outsourcing is a healthy way to achieve this. Growing your in-house customer service call center can be challenging, expenses can drive you to reconsider how you are handling customer experience and expectations, with numbers rapidly turning to red when assigning more resources to address th
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Automation Anywhere
APRIL 16, 2021
Everyone knows that automation takes productivity to the next level. It's also apparent there are plenty of options of automation technology available. What is not so obvious is identifying which technology to use to get the maximum benefit from automation, especially for knowledge workers. Process automation When Henry Ford introduced the assembly line in 1913, he defined the car manufacturing process as a sequence of specific tasks.
Future of Digital Sourcing Outsourcing
APRIL 6, 2021
Outsourced Shuttle Services: The New Normal of the Shuttle Bus Experience. Related news: How Energy Performance Contracting Creates Savings The COVID-19 pandemic has changed the parking and transportation industry in countless ways. Corporate offices once filled with hustle and bustle have mostly turned into ghost towns, resulting in a significantly decreased need for shuttle and transportation services.
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What is Remote-Insourcing? Sounds like an oxymoron, right? Not anymore. Remote-Insourcing isn’t outsourcing—it’s a revolutionary staffing model that lets our clients fill key entry-level positions with top-tier, loyal, long-term talent, integrated seamlessly into their businesses—just like local employees but without the turnover or W2 HR hassles. With under 3% unwanted attrition, you train once and keep the same team for years.
MicroAgility
APRIL 18, 2021
Kevin Ruthen is Chief Technology Officer at Support.com , as of May 2019, and is responsible for product, engineering, information technology, hosting and critical systems. He is focused on spearheading innovation and growth strategies for internal, enterprise-customer, SMB and consumer use, harnessing his extensive experience in digital transformation and delivery excellence.
Unosquare
APRIL 22, 2021
Quality assurance plays a critical role in the success of any software project. We know that every development process looks a little different, but one thing is clear. QA and testing are an absolute must, and while at times used interchangeably, these concepts are not the same. Are you trying to make sense of all things QA and testing? We've got you covered.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Redial
APRIL 16, 2021
Finding new ways to achieve growth while turning expenses into revenues may sound complicated, a process that would involve a substantial investment that may not work out as intended. Still, customer service outsourcing is a healthy way to achieve this. Growing your in-house customer service call center can be challenging, expenses can drive you to reconsider how you are handling customer experience and expectations, with numbers rapidly turning to red when assigning more resources to address th
Automation Anywhere
APRIL 29, 2021
Despite the air of mystique that has always surrounded artificial intelligence (AI), as with all technologies, AI is just a tool. It can be used for good or ill, depending on the intent and skill of the user. For good or ill, AI is here to stay. After an economically tumultuous 2020 due to the pandemic, businesses are increasing their investments in advanced technology at a rapid pace.
SEBPO
APRIL 12, 2021
Recognized as a full star recipient in all judging categories. Marlton, NJ – April 12, 2021 — SEBPO, a leading global outsourcing partner to many of the world’s largest advertising, media, and technology companies, today announced that it has been selected for The 2021 Global Outsourcing 100 list by International Association of Outsourcing Professionals (IAOP ® ).
WebCreek
APRIL 6, 2021
Introduction. While there is no magic crystal ball to predict all that will happen in IT and tech in 2021, we do have something close: data. Explore with us some of our data-driven IT and tech predictions and trends for 2021, and let us know what you think 2021 has in store. AI and ML. Artificial Intelligence and Machine Learning are everywhere, and have become invaluable to virtually every piece of recent tech, from AI in cybersecurity to ML in medical diagnosis.
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Unlock the full potential of your remote team with Hubstaff’s Definitive Guide to Managing a Remote Team. Learn actionable strategies to build, lead, and optimize a high-performing distributed workforce. In it, you’ll learn: Proven strategies for hiring top remote talent and building a cohesive team Best practices for overcoming common remote work challenges, including communication and time management How to foster accountability and productivity with effective systems and tools Techniques for
V-Soft Consulting
APRIL 29, 2021
The aggressive adoption of digitalization has necessitated enterprises to scale resources and computational capacities to meet dynamic business requirements. Here is where cloud technology evolved as a game-changer. One of the prime capabilities that stands out is auto scaling. Auto scaling is one of the prime capabilities of cloud technology that dynamically and automatically scales the computational capacities and resources based on business needs.
Worldwide Call Centers
APRIL 21, 2021
Top 5 Outsourcing Concerns Hiring international call centers can make even the most seasoned executive a little nervous. In reality, there are many reasons to be concerned. An outside company is being hired to speak directly with your customers on your behalf. However, these concerns can be easily addressed by hiring the right agency to […]. The post Outsourcing appeared first on WCC Home.
Redial
APRIL 6, 2021
Growing your business goes hand in hand with ensuring that the best, fastest, and most efficient customer experience. To ensure growth at a fraction of the cost, outsourcing your call center needs is an efficient method. It has become clear that customer experience is now the dominating factor in ensuring that businesses stay relevant with their products and services; Microsoft stated in their 2019 survey that 95% of their clients defined customer loyalty through excellent customer experience [1
Automation Anywhere
APRIL 28, 2021
Customers contacting a call center want the best possible service experience. But they don’t always get it. And that can affect a business’s reputation and bottom line. It’s not enough to just have a good product. To survive, a business must also offer good service during and after the sale. According to Zendesk, “roughly 50 percent" Even loyal customers will only take so much before switching.
Advertiser: Paycor
The right HR metrics can illuminate hidden trends, justify decisions to the C-suite, and give you an edge in this unpredictable economy. Download Paycor’s guide and learn how to calculate your: Cost-per-Hire Total Financial Impact of Absences Voluntary Turnover Rate And more!
Mercans
APRIL 18, 2021
What multinational companies should know about doing business in KSA. Although it’s not necessarily the right time for companies to expand abroad, open new offices, or explore new markets, the latest reforms in Saudi Arabia (KSA) have spotlighted growing opportunities in this market, unique in the Middle East. The latest UN Conference on Trade and Development’s Report highlights the positive performance of foreign direct investments in Saudi Arabia while labor and immigration regulat
Serigor Inc
APRIL 27, 2021
The increasing deluge of data, whether it is structured, unstructured, or raw data with huge volume or velocity, is leading enterprises to digitize their business-critical processes. CIOs need to focus on the concept of harnessing organizational data to add business value. They can achieve it with the help of the implementation of Big Data Analytics for faster intelligent decision-making.
V-Soft Consulting
APRIL 20, 2021
With rapid digital transformation, most businesses today have adopted or are in the process of adopting technologies to keep pace with the rapidly changing technology landscape. New technologies and solutions such as hybrid or multi-cloud infrastructure increase complexities and challenge traditional IT strategies which may no longer be able to handle the issues arising out of digital transformation.
Unosquare
APRIL 8, 2021
Agile is more popular than ever and implementing it is quickly becoming a key to success for software development projects. However, scaling your agile processes can be overwhelming, especially if you don’t know where to start.
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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.
Worldwide Call Centers
APRIL 18, 2021
Empower Your Customer Service Team When it comes to your customer service call center, employee empowerment is defined as allowing phone agents to make fast decisions — on the spot — in favor of the customer. Moreover, it is critically important for organizations to give their customer service team the power to make decisions without […].
Automation Anywhere
APRIL 7, 2021
You’ve hit a roadblock on your Robotic Process Automation (RPA) journey—a challenge you’re not sure how to overcome. You may want to discover and prioritize the appropriate business processes to automate, shore up an unstable process automation, or jumpstart a sluggish deployment. Perhaps, you want to prepare your Enterprise 11 bots for migration to Automation 360 (formerly known as Enterprise A2019 ).
Jonajo Blog
APRIL 13, 2021
Nowadays, The Cloud is a promising technology, and most frequently adopted as a solution for the issues of traditional infrastructure. For instance, the cloud offers flexibility in terms of cost savings that is not available in a traditional infrastructure. With the cloud, you only pay for what you use. That means you don’t pay for anything you don’t need, or simply don’t use.
Serigor Inc
APRIL 27, 2021
1. Non-essential data causes a lot of trouble later. Be it industry leaders or subject matter experts, the wave of data analytics has caught everyone’s attention. Everyone wants to make the most of this technology and, therefore, captures all organizational data. But for data modeling and analysis such as a data lake or data warehouse, this data needs to be properly inserted into an environment.
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The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.
V-Soft Consulting
APRIL 29, 2021
The banking and financial industry are required to continually evolve to compete in a sector with high-security needs and digital-first customers. As fintech companies becoming mainstream players, banks must consistently improve their services and provide a good customer experience to meet the competition. They are also required to cut down costs and increase productivity even if skilled resources are scarce.
Talent Management Strategy
APRIL 11, 2021
The phrase “water cooler moments” is used as a short-cut, catch-all phrase to represent the casual camaraderie we look for in our workplaces. These are characterised by serendipitous feel-good banter, and more personal types of casual discussions around daily news, Size matters Usually a water cooler group would be limited to small number of colleagues… The post The dangers of online water cooler moments appeared first on Dorothy Dalton.
Worldwide Call Centers
APRIL 21, 2021
Top Five Trackable Customer Support Metrics Satisfied customers are the life blood of every business. They grow your revenues, bring repeat business and spread the good word about your brand. A great customer experience goes a long way in making customers happy. One of the best ways to track the performance of your support team […]. The post Customer Support Metrics appeared first on WCC Home.
Automation Anywhere
APRIL 8, 2021
Companies across industries and the world are adopting the software-as-a-service (SaaS) computing model for work, including those that employ Robotic Process Automation (RPA). Organizations that choose a cloud-native RPA solution enjoy many benefits , including intelligent process automation in the cloud with a minimal total cost of ownership (TCO).
Speaker: Jennifer Hill
Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.
MicroAgility
APRIL 2, 2021
As time marches on and organizations grow, there is often a need for businesses to introduce new technologies to support expansion, improve efficiencies, reduce costs, and keep remaining competitive. But achieving successful adoption of new technology is not always easy. Organizations have to select persons that can help lead the successful implementation of this change.
Serigor Inc
APRIL 23, 2021
What is a Scrum Master? A Scrum Master holds a position that’s relatively narrow in scope, yet extremely broad in influence throughout any organization. In practice, however, a Scrum Master is working behind the scenes and is not involved in product ideation or strategy. They work more as a conduit between product/line-of-business owners and development teams as a project manager.
V-Soft Consulting
APRIL 29, 2021
Mobile applications are responsible for handling multiple tasks, making work easier for the workforce, and decreasing employee workload. This allows employees to focus on other crucial tasks. V-Soft Digital worked with a leading Information Technology company to develop a mobile application that would enable employees to book conference rooms remotely, greatly reducing employee frustration.
inDinero
APRIL 30, 2021
The word “nonprofit” is a bit of a misnomer. Charitable organizations may not pursue financial gain above all, but that doesn’t mean they don’t need funding to operate or further their cause. Indeed, without surplus revenue, a nonprofit can’t grow or scale its mission. And no organization can afford to ignore the financial realities of the world we live in.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
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