Sarah Holliman

SEPTEMBER 5, 2017

I recently finished two-and-a-half days at Singularity University’s Global Summit (not to be confused with our own SIG Global Summit !). It was an incredible, mind-blowing, education-packed few days. Singularity packs their event with high-energy speakers who speak passionately on their area of expertise. I heard presentations on virtual reality, augmented reality, healthcare, leadership, socially responsible business, entrepreneurship, the future of work and so much more.

Jobbing 130

Jobbing Banking Outsourcing Sourcing 130

Magellan Solutions

SEPTEMBER 28, 2017

You probably know by now that B2B lead generation methods differ slightly from B2C lead generation methods, owing to the differences between individual consumers and companies. Individual customers are generally easier and less expensive to market products to than business entities. Individual consumers also require less time to arrive at a purchasing decision, as compared to a business that has to undergo a hierarchic process of consultation with different unit heads before the final decision i

Marketing 60

Marketing Sales BPO Outsourcing 60

Future of Sourcing

SEPTEMBER 29, 2017

To understand the future, it often helps to examine the past. The past may not have all our answers, but we often find useful models that can be repurposed in new ways. Turn back the clock one hundred years, and we will find just such a model for future outsourcing…the modern hospital. Hospitals have been around for millennia. Early hospitals had few effective medicines.

Outsourcing 52

Outsourcing Offshoring Manufacturing Government 52

Chazey Partners

SEPTEMBER 10, 2017

Chazey Partners, a management consulting firm specializing in Shared Services & business transformation will soon join industry leaders at the SSON Shared Services & Outsourcing Week … Chazey Partners to Share Strategies to Drive Shared Services Optimization at the SSOW Autumn Event Read More ». The post Chazey Partners to Share Strategies to Drive Shared Services Optimization at the SSOW Autumn Event appeared first on Chazey Partners.

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Shared Services Service Outsourcing Management 52

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Magellan Solutions

SEPTEMBER 14, 2017

For businesses that are still working on developing their own self-service order taking portal, having professional order takers on board is crucial. But even if you already have a fully operational order taking service for your customers who prefer ordering by themselves, the presence of live order takers is still a valuable asset for your business, as it meets the need of your customers who prefer human interaction over digital, do-it-yourself channels.

Outsourcing 60

Outsourcing Call Center Service Sales 60

Magellan Solutions

SEPTEMBER 8, 2017

In a hospital or medical clinic, there are also administrative tasks that need to be done. There are auditors, billing professionals, and medical coders. They are the ones who take care of the papers, bills and other information needed for a patient to get on with his or her treatment. They are all important but let us focus on the medical coder. What Is Medical Coding ?

Administrative 60

Administrative Healthcare Customer Service BPO 60

Magellan Solutions

SEPTEMBER 17, 2017

Businesses and organizations of all kinds and sizes, whether for profit or non-profit, accumulate tons of paper forms, documents, and files within just one year of operation. Employees’ records, audit reports, minutes of meetings, receipts, government certificates, tax and legal documents are just some of the important files and forms that keep businesses running. .

Service 58

Service Out-Tasking Outsourcing Government 58

Chazey Partners

SEPTEMBER 4, 2017

Esteban Carril, Managing Director of Chazey Partners Latin America, has recently presented a workshop at SSON’s Shared Services & Outsourcing Week Latin America in Miami, … No commitment to customer, it is not Shared Services! Read More ». The post No commitment to customer, it is not Shared Services! appeared first on Chazey Partners.

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Shared Services Service Outsourcing Management 52

Magellan Solutions

SEPTEMBER 11, 2017

Many companies rely on the services of outbound call centers to help them increase their sales and profits. Whether that is for a recurring time of their business operations, like during the Christmas season, or for a one-time promotional and marketing campaign of a new product, outbound call center agents act as a company’s additional sales team with a customer service role as well.

Call Center 53

Call Center Sales Outsourcing Labor Costs 53

Magellan Solutions

SEPTEMBER 4, 2017

For some business owners, outsourcing a BPO company is at the top of their minds when they need the services of professionals from every possible business sector. Whether they are looking for polite customer service representatives, engineers adept in structural design or experienced architects, going to an established BPO company is their proven strategy for resolving the skill gaps within their team.

BPO 53

BPO Outsourcing Outsourcing Professionals Payroll 53

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Magellan Solutions

SEPTEMBER 21, 2017

Here’s a fact that may make you rethink your customer service delivery: 75% of customers feel it takes too long for them to get in touch with an agent, according to a survey by Harris Interactive. Even if the “too long” part of this finding is completely subjective – some customers think five minutes is too long, but some can wait it out for another set – you wouldn’t want to potentially lose 75% of your market just because they find your customer service staff slow in re

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Outsourcing Customer Service BPO IT Outsourcing 61

Chazey Partners

SEPTEMBER 25, 2017

Federal agencies’ move to Shared Services has been once again put on the spotlight under the Trump administration. With Agency Reform Plans due to be … Unleashing the “Triple Benefits” of Shared Services for Federal Agencies in the US Read More ». The post Unleashing the “Triple Benefits” of Shared Services for Federal Agencies in the US appeared first on Chazey Partners.

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Shared Services Service Administrative 52