Magellan Solutions

APRIL 3, 2017

Depending on who you ask, the idea of working at call centers can range from amazing to just okay. If you ask the millennials, also called the Gen Y population, you’ll find that majority of them have a positive perception about call center jobs. There seems to be something about the call center culture that appeals to the minds of these young men and women born between 1981 to 2000.

Call Center 63

Call Center Jobbing BPO Flexibility 63

Chazey Partners

APRIL 18, 2017

Robert Towle of Chazey Partners, a practitioners-led global management advisory business, specializing in Shared Services and business transformation, was invited to attend an off-the-record Roundtable … Robert Towle of Chazey Partners Attended an Off-the-record “Roundtable” on Federal Shared Services Read More ». The post Robert Towle of Chazey Partners Attended an Off-the-record “Roundtable” on Federal Shared Services appeared first on Chazey Partners.

Shared Services 52

Shared Services Advisory Service Management 52

SourceFit

APRIL 9, 2017

A Philippine delegation recently conducted roadshows in the United States to promote healthcare information management (HIM) and business process outsourcing (BPO) services. The delegation included representatives of the Department of Trade and Industry (DTI), Healthcare Information Management Association of the Philippines (HIMAP), Board of Investments (BOI), and the BPO sector.

Healthcare 52

Healthcare BPO Business Process Outsourcing Outsourcing 52

Magellan Solutions

APRIL 19, 2017

With an ever-increasing population of buyers and consumers, one may think generating qualified leads is an easy task. But owing to the gradually fierce competition and the overwhelming information and distraction vying for your consumers’ attention, business owners and marketers have a task that seems insurmountable. Thankfully, there are a number of proven b2c lead generation ideas that you can utilize for your business, today.

Research 61

Research Marketing Accounting Business Process Outsourcing 61

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In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Magellan Solutions

APRIL 10, 2017

Call center companies in the Philippines account for employing over a million Filipinos in the present day. This number is expected to still rise as the government targets 100,000 more hires this year. This sunshine industry attracts many Filipino job-seekers, majority of them young, fresh graduates, with their competitive compensation and benefits package.

Call Center 61

Call Center Jobbing Government Sales 61

Magellan Solutions

APRIL 6, 2017

Applicants to BPO jobs are many, but to hire the right candidates, you need to know which questions to ask during their job interviews. Call center interview questions are different from other industry’s job interview questions because there is a certain skill set, knowledge, personality and values that call center employees must possess in order to succeed.

Call Center 61

Call Center BPO Jobbing Customer Service 61

Magellan Solutions

APRIL 18, 2017

Business expansion is always top of mind for the most ambitious and driven entrepreneurs. Whether they are managing a startup, SME or large corporation, expanding their operations is a common long-term goal. What stops many of these business owners from achieving this goal is lack of resources in terms of time, people, skills or finances. The good news is with the help of reputable BPO companies, you can still make it happen.

BPO 56

BPO Service Labor Costs Outsourcing 56

Chazey Partners

APRIL 4, 2017

Chazey Partners, a practitioners-led global management advisory business and Shared Services Leadership Coalition, a non-for-profit organization, have successfully hosted a Federal Shared Services breakfast forum … Chazey Partners and Shared Services Leadership Coalition Hosted a Shared Services Breakfast Forum Dedicated to U.S. Federal Agencies Read More ».

Shared Services 52

Shared Services Advisory Service Management 52

Magellan Solutions

APRIL 25, 2017

Just when you thought you had your customer service game down pat, the landscape changes. In a world where customers have quick access to large amounts of information and multitudes of communication channels, how do you keep up with their growing demands and create positive customer experience each time? Customers now expect brands to be accessible through several channels, including: Phone calls – There are customers who still prefer to make phone calls when there are issues, particularly

Call Center 40

Call Center Offshoring Customer Service Automation 40

Chazey Partners

APRIL 10, 2017

Chazey Partners, a practitioners-led global management advisory business specialized in Shared Services and Business Transformation, has announced the results of the Mexico Shared Services Salary … Chazey Partners of Latin America Completed Mexico Shared Services Salary Survey Reports Read More ». The post Chazey Partners of Latin America Completed Mexico Shared Services Salary Survey Reports appeared first on Chazey Partners.

Shared Services 40

Shared Services Advisory Service Management 40

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility