Magellan Solutions

NOVEMBER 25, 2016

Time is a luxury in the world we live in. Apps dedicated to packing your bags to sorting out your employees’ schedules are reflective of the need to get as much done in as little time as possible. The same rings true for your customers, all of whom are just as pressed for time as you are. The demands of day-to-day life call for efficiency. People are expected to maintain relationships, raise families, stay fit, excel at work, and pursue creative interests all at once.

Call Center 53

Call Center Outsourcing Customer Support Out-Tasking 53

Chazey Partners

NOVEMBER 29, 2016

Chazey Partners, a practitioners-led global management advisory business specializing in Shared Services & Outsourcing and Business Transformation, is proud to announce its sponsorship of the … Chazey Partners Joins Shared Services Leadership Coalition (SSLC) Read More ». The post Chazey Partners Joins Shared Services Leadership Coalition (SSLC) appeared first on Chazey Partners.

Shared Services 52

Shared Services Advisory Service Outsourcing 52

Magellan Solutions

NOVEMBER 2, 2016

As a small to medium-sized business owner, you might have already considered outsourcing inbound call center solutions at some point. As your customer base grows, your company will have to be in a position to handle more incoming calls. This means having enough trained agents, as well as having the right infrastructure. If you’re still on the fence about outsourcing inbound call center solutions, here are eight reasons to reconsider.

Call Center 49

Call Center Right-Sizing Offshoring Outsourcing 49

Magellan Solutions

NOVEMBER 23, 2016

Customer support has a big impact on your bottom line – around 66 percent of U.S. customers are willing to pay more for good service, while a staggering 60 percent will abort a purchase or transaction if they receive poor service. The latter translates to losses of about $83 billion in lost sales for American retailers. The high cost of poor customer service doesn’t stop there.

E-Commerce 40

E-Commerce Customer Support Call Center Retail 40

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs