Magellan Solutions

OCTOBER 4, 2016

The proven benefits of outsourcing have encouraged companies of different sizes and from varying industries to delegate their routine tasks to freelancers, contractors, call centers and BPOs. From small start-ups to Fortune 500 companies, outsourcing has paved the way for them to cut back on costs and focus their resources on their other key operations.

Customer Service 70

Customer Service E-Commerce Outsourcing Service 70

Chazey Partners

OCTOBER 18, 2016

Esteban Carril and Ivan Carrillo of Chazey Partners Invited to Present at the Shared Services Section Launch Organized by Colombian Chamber of BPOs and … Chazey Partners Invited to Present at the Shared Services Section Launch Organized by Colombian Chamber of BPOs and Contact Centers Read More ». The post Chazey Partners Invited to Present at the Shared Services Section Launch Organized by Colombian Chamber of BPOs and Contact Centers appeared first on Chazey Partners.

Shared Services 52

Shared Services Service 52

Magellan Solutions

OCTOBER 11, 2016

For over a decade now, call center outsourcing has become a go-to process for every business because of its benefits. So how do call center outsourcing help a business in making profits? 1. Call center outsourcing saves a business from the hassle, big cost, time, and effort of investing on in-house call center technology and equipment, staff training, staff benefits, office supplies, and more.

Call Center 68

Call Center Outsourcing BPO Customer Support 68

Magellan Solutions

OCTOBER 18, 2016

Most businesses spend the majority of their resources on getting new customers that they tend to ignore their most prized asset: their existing customer base or network. “It is cheaper to retain than acquire a customer,” says 70% of respondents from Econsultancy/Responsys Cross-Channel Marketing Report 2013. In the same report, 49% of the respondents recognized that they achieved better ROI by investing in relationship over acquisition marketing.

Customer Service 68

Customer Service Customer Support Marketing Sales 68

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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