July, 2021

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The Growth of Software Bots in Healthcare

Automation Anywhere

In the face of post-pandemic recovery, healthcare organizations need to clear a significant backlog of care and paperwork and do so within tight financial constraints. Intelligent automation, combining Robotic Process Automation (RPA) and artificial intelligence (AI), offers a solution to that challenge. Intelligent automation software bots can operate as a fourth type of worker, operating in harmony with the other three, permanent, pooled, and interim staff.

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Pursuing a ‘Service-First’ View of Digital Transformation

Transparent BPO Outsourcing

Customer care providers should focus on clients, customers, and employees to achieve the right balance. By Jason Sterns, Vice President of Business Development, Transparent BPO The customer care industry has lost sight of a ‘service-first view of digital transformation.’ Too often, providers mention the term to prospective clients and then cloak it with rhetoric and […].

Service 111
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Tips to Enhance Data Conversion Service with Less Errors

Offshore India Data Entry

We exist in an environment that is data-driven! Businesses collect massive amounts of data on a daily basis, and how well they handle the data decides whether they can float or fall in a tough competitive environment. Data must be available through all applications and networks in today’s market ecosystem, where cloud storage and other dynamic data sources are common.

Service 98
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6 Best Practices for Quality Assurance Testing for Web Applications

Unosquare

Before a product release, there is a critical step that no team should overlook: Quality assurance. Here at Unosquare, we understand the importance of QA and the elements of the testing strategy that can help you put your project on the path to success. Keep reading to find everything you need to know about QA testing and what steps you can take to create an application that meets quality standards.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Public broadcasting in the wake of the OTT revolution. Will technology and data save culture?

Capgemini

For those channels that have understood that their survival depends on streaming and OTT, the battle is not only technological but also cultural. Very present in Europe, public broadcasters also want to make their voices heard and protect their free model while responding to the injunctions of economic balance from their shareholders – the states. It goes without saying that this is a systemic issue unmatched by any recent media revolution.

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5 Ways to Optimize Costs When Entering New Markets

Transperfect

“It is not the strongest or the most intelligent who will survive, but those who can best manage change.” – Leon C. Megginson, Professor of Management and Marketing at Louisiana State University at Baton Rouge. Megginson offered these wise words of advice almost 60 years ago, and they still ring true today. When any brand grows internationally, each country provides a new audience and a different set of challenges.

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Background screening complexities in the LATAM region

Neeyamo

As organizations opportunistically focus on expanding borders and gaining a solid global foothold, managing current and prospective employees has become increasingly complex, making global employment screening a demanding task. Background screening helps prospective employers validate credentials declared by the applicant at the time of hire. Hiring employees from new geographies and validating credentials while adhering to local laws is often a tightrope walk.

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3 Signs You Should Be Offshoring Your Accounting Function

AS White Global

Running your business can take a toll on your resources, time, and you and your staff, when you’re on a growth trajectory. The different accounting functions – from payroll, accounts receivable, accounts payable, to budgets and strategies – can be difficult to juggle especially if you don’t have the updated industry tools and in-house accounting experts.

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How Data Automation Influence the Standards BPO Industry

Offshore India Data Entry

Most of the business operations are depending on the existing data. This demands the need for accurate data entry. The advancement in machine learning and artificial intelligence had brought in a solution for this difficulty and that is data automation. It enables firms to upload, manage, and process data using automated tools, rather than manual performance.

BPO 97
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Transforming Supply Chain Management with RPA

V-Soft Consulting

Robotic Process Automation is transforming various business functions to deliver efficiency and performance in less time and cost. One such business function is supply chain management. Supply chain management involves a series of processes like assigning, tracking, scheduling, and shipping. Many industries like manufacturing, retail, and hospitality use various supply chain management technologies to make their operations efficient.

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Reduce Bias in Hiring: Structured Interview Questions for Employers

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

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5 Live Chat Best Practices… For Converting Customers

Simplr

Turn browsers into buyers with live chat. It’s wildly popular with the NOW Customer and a genius method for having one-on-one conversations with your customers. We’re going to lay out our top five live chat best practices for making real-time chat support your ecommerce conversion engine. These tips are designed to make sure you start off on the right foot when you’re making crucial decisions about one of the most powerful ecommerce conversion and customer support tools available.

Retail 97
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6 Steps to Introduce RPA to Your Employees

Automation Anywhere

Too many organizations, large and small, take a tech-oriented approach to deploy Robotic Process Automation (RPA). They diligently evaluate the solutions, research use cases, run proof of concept (POC) pilots, and follow a checklist of other admittedly valuable preparatory activities before initiating their first RPA project. But they don’t consult their employees (much).

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Trends to Watch out in Digital Transformation

Neeyamo

Eric Kimberling once said, “Digital Transformation really doesn’t have a lot to do with the digital part of the term but a lot more to do with the latter part, transformation.”. Today, digital transformation is often equated to business transformation, rightly given the circumstances. At the beginning of the COVID-19 pandemic, even organizations that had not followed these footsteps, have immediately resorted to it after realizing the probable business-specific consequences.

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How an asset-light strategy can facilitate international expansion

Airswift

Source: Sabine Hortebusch/Shutterstock. Companies around the world were forced to re-evaluate their business strategies in the wake of the Covid-19 pandemic. In March 2020, we had our first gaze into what would become the beginning of our new normal as we went into a global lockdown. The Covid-19 pandemic impacted the world across all levels, throwing a chaotic wrench into our global economy.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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Role of Data Mining in Market Research Companies

Offshore India Data Entry

Often businesses use data mining services to forecast the results of their ad efforts and to learn everything they can about their target audiences. Data mining further aids them in determining the most effective ways to market their goods and services, as well as optimizing their costs to become more competitive. The data collection services can assist many businesses in determining how social media, competitiveness, risk, and the environment impact their consumer relationships, processes, sal

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Telecommunications: Post-Pandemic Challenges and Solutions

VXI

In the 20 th century, global modernization and development would never have happened without telecommunications. Man’s wish to communicate over great distances with great haste was the driving force behind its development. Since the inception of distance communication, there have been many forms of contact and information transfer that have evolved from smoke signals, horns, flags, and drumbeats of old.

Sales 95
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RPA vs IPA, What's Right for Your Company?

V-Soft Consulting

Automation is the key driver to succeed in the digital transformation journey. To have successful automation, businesses are adopting various automation technologies like Robotic Process Automation (RPA), Intelligent Process Automation (IPA), Artificial Intelligence (AI) and so on. A lot of comparisons have been drawn between RPA and IPA and businesses are confused on which to implement for their needs.

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Cloud-Native RPA Takes Off to Fuel Pandemic Recovery

Automation Anywhere

More than a year and a half after the pandemic began, three powerful trends are pushing cloud-native Robotic Process Automation (RPA) to the forefront of automation industry trends. First, the acceleration of RPA adoption continues. Research and Markets found that the RPA market was valued at more than $2 billion in 2020 and will have a very respectable compound annual growth rate (CAGR) of 31.5% between 2021 to 2026.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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HR – The Frontline of the Corporate World

Neeyamo

The year 2020. The world shut down. Organizations were forced to close their doors. Employees lost their jobs. People lost their lives. Many gave up – except for a handful who were charged with combating this invisible enemy. Amidst all the chaos, like a silver lining, a small fraction of the 7.9 billion still kept the battle going; still kept rooting for the world to test negative.

Payroll 96
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Why International Retailers Should Use Chatbots

Transperfect

Customer service is a key element for retailers and professionals who work in e-commerce teams. Without appropriate resources, companies run the risk of losing loyal customers and negatively effecting brand reputation. For international retailers , offering customer service in the right language adds another layer of complexity—which is where chatbots come in.

Retail 95
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5 Key Benefits of AWS Managed Services

Auxis

Already advancing at a healthy pace, Amazon Web Services (AWS) cloud adoption has accelerated aggressively in the post-pandemic era as executives scramble to infuse their businesses with agility and flexibility. But the cloud doesn’t automatically improve performance and spending – and without fully managed AWS services, many companies quickly discover that the time, risks, and costs of relying exclusively on IT staff can quickly erode the benefits.

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How the Pandemic Changed Outsourcing for the Foreseeable Future

Future of Digital Sourcing Outsourcing

How the Pandemic Changed Outsourcing for the Foreseeable Future. Related news: Are You Getting the Most Out of Your Nearshore Digital Transformation Partner? Because of the vulnerabilities that the pandemic has laid bare, many companies are re-thinking their sourcing strategies. While these issues have been most apparent in goods produced overseas, companies are also re-evaluating the wisdom of relying on providers in far-off locations with different time zones and geographies for outsourced ser

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Starting Your RPA Journey with an RPA Pilot

V-Soft Consulting

Robotic Process Automation (RPA) bots are exceptionally efficient at mimicking human behavior in performing repetitive, rules-based tasks ranging from copying and pasting texts to logging into applications and uploading documents and far more complex tasks when used with other advanced technologies. RPA creates flexibility, scalability, and control which in turn leads to better accuracy, reduced cost and greater customer satisfaction.

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How RPA and Customer Service Data Drive Business Value

Automation Anywhere

You’re sitting on a goldmine of data. It’s data that could help you deliver better customer services, market better to existing customers and prospects, aid in enhancing existing products as well as new product design and development, stay on top of quality, and ultimately improve your business's bottom line by boosting the overall customer experiences.

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How to Prepare for IT Project Meetings in English

WebCreek

One benefit of being a developer is the opportunity to work remotely with diverse teams from around the world. But this almost always renders as necessary a good understanding and command of English. So, if you’re an IT developer whose native language is Spanish, how do you fully and effectively take part in your English-language projects? Below are strategies for success to prepare for project meetings in English.

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Three Tips for Balancing Work, Life, and School from an Intern’s Perspective

Transperfect

How often have you heard the term “work/life balance?”. More and more recently, it has been used as something all working people strive to attain—an equilibrium achieved between career work and personal life. Those who are balancing both work and school know that this can be a bit more difficult to reach, as it’s a work/life/school balance, but it is not impossible.

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Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

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How Project Managers can Stay Important in Agile Organizations

Bydrec

Defining Agile Project Management. Agile project management is an iterative approach to accomplishing a project from start to finish. This means that a project is broken down into measurable iterations, or incremental steps, to be completed by specific deadlines throughout the project’s life cycle.

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Employee Wellness: The Cornerstone of Passion for People

VXI

In today’s world, employee wellness is a top priority. Let’s be honest: everyday life can sometimes be a hassle—a day’s workload, unease with co-workers, and financial issues in the office or at home can be too much for a person to handle. Top that off with new stresses like the pandemic, and you have quite an annoyance on your hands. A single plan of action could not resolve possible irritation and aggravation.

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Why Enterprises are Making the Switch to Hybrid Cloud

V-Soft Consulting

Enterprises are realizing migrating to the cloud is a necessity rather than just another opportunity. The question most organizations face when using the cloud is whether they should use a private cloud, public cloud, or hybrid cloud solution which is a combination of both private cloud and public cloud solutions. To understand hybrid cloud options, it's important to understand what public and private clouds are and how they work.

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Building Blocks of a Bot—Packages

Automation Anywhere

Imagine you’re taking a stroll in the downtown area of your city. You’re surrounded by street lamps, traffic signals, bus stops, sidewalks, roads, etc.—everything that makes a city a fully functioning microcosm. Everything you see around you plays an integral role in the city's day-to-day operations, ensuring that citizens who benefit from these items are not inconvenienced as they go about their lives.

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.