Magellan Solutions

OCTOBER 8, 2015

The primary goal of cruise companies is to give customers a one-of-a-kind experience –but most companies neglect an important part of this. That one-of-a-kind experience should start not when the customers take their first step on the ship, but at the moment they book a reservation or make inquiries about the offered cruises. That said, customer support plays a vital role in creating wonderful experiences for cruise guests.

Call Center 61

Call Center Offshoring Sales Outsourcing 61

Magellan Solutions

OCTOBER 26, 2015

Qualifying and generating leads plays an integral role in retaining and expanding a company’s client base. This helps keep the business sustainable in the long-term. That said, lead generation is a challenging that requires the involvement of a reliable call center with professional staff. While there are companies that have in-house lead generation teams, the task is commonly outsourced to external call centers.

Service 60

Service Call Center Sales Outsourcing 60

Magellan Solutions

OCTOBER 16, 2015

Despite the availability of resources for self-service, such as Internet access and product brochures, customers still prefer to phone call centers to get the information they need. What’s more is that 79% of them would rather have a phone conversation with an agent even if there are other channels for support, like live chat and delayed response emails. 69% of customers would also consider making online phone calls if they didn’t have the option to have old-fashioned phone conversations with br

Call Center 58

Call Center Outsourcing Offshoring Insurance 58

Magellan Solutions

OCTOBER 12, 2015

Non-core competency activities shouldn’t be neglected. Customer support and other call center services are non-core competencies to most companies so they opt to outsource these. Choosing the right call center vendor is very important because an enterprise cannot compromise their branding and quality standards. Call centers are at the heart of many businesses.

Call Center 58

Call Center Outsourcing Customer Support Research 58

Advertiser: Paycor

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

Labor Costs

Magellan Solutions

OCTOBER 7, 2015

Infomercials are designed and produced with the primary goal of selling a product. To make sure that an infomercial campaign achieves a robust return on investment (ROI), put all the necessary support and technology in place. This is where your infomercial call center comes in. An infomercial is a feature-length commercial for a product that prominently displays a website or number through which the target audience can make queries and transactions.

Call Center 58

Call Center Outsourcing Sales Offshoring 58

Magellan Solutions

OCTOBER 1, 2015

The outsourcing industry loves the Philippines. There are a number of reasons why. Recently lauded as the world’s second fastest growing economy, the Philippines attracts more and more startups with its booming outsourcing industry. The country has been undertaking an important role for the efficient and sustainable expansion of startups through giving them access to offshore talent, according to an article recently published on Harvard Business Review.

Outsourcing 45

Outsourcing Offshoring Data Entry Labor Costs 45

Magellan Solutions

OCTOBER 6, 2015

Healthcare entities save valuable time and effort when they outsource to reliable and efficient billing companies in offshore location their patients’ appointment schedules and re-scheduling. Outsourcing gives them more time for other important tasks such as improving workflow and attending to the needs of patients. Healthcare professionals arrange appointments in various ways.

Offshoring 40

Offshoring Healthcare Outsourcing Insurance 40