Blue Ocean

JANUARY 30, 2024

So, you’ve been handed responsibility for investigating the benefits of potentially outsourcing your company’s customer service for the first time. How do you start to compare your in-house apples to those outsourced oranges? What math should go into the business case around call center outsourcing costs? (Or if you’re keen on delegating that chore, skip this read and contact us today for a cost analysis of your center !

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Contact Center Outsourcing Outsourcing Call Center Payroll 98

The Global Small Business Blog

JANUARY 23, 2024

©iStock/wael alreweie This resource guide is created by Library of Congress to help users understand globalization, its history, the elements it comprises, and the current trends. It also provides resources for keeping current with the latest research on the subject for further exploration. Not sure if they are keeping this up to date but it's worth a look to see what they have shared on defining globalization, its history, trends, and databases.

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Research 259

IBM Services

JANUARY 22, 2024

Data centers are undergoing significant evolution. Initially, they were massive, centralized facilities that were complex, costly and difficult to replicate or restore. Now, advancements in hardware and software as well as increased focus on sustainability are driving rapid transformation. Catalysts and conundrums A dramatic shift in development and operations is making data centers more agile and cost-effective.

Efficiency 106

Efficiency Automation Software Marketing 106

3Pillar Global

JANUARY 4, 2024

Customer-centricity fundamentally asks the question: What do the customers need, and how can we provide it? Yet many organizations miss important corollaries to this question: What capabilities do customers already have, and how do we add additional, more transformational value? How will customer needs and expectations change over time as they become exposed to new technologies and different ways of solving their problems?

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Service Engineering Out-Tasking Reduced Costs 105

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Global Help Desk Services

JANUARY 25, 2024

Help desk outsourcing can be a lifesaver, but it’s not a one-size-fits-all solution. Costs, stringent security or compliance requirements, and other factors might make it hard to know whether you should consider outsourcing your IT help desk, keeping everything in-house … or something in between.

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Outsourcing 59

Perficient Digital Transformation

JANUARY 19, 2024

Many retailers are embarking on a digital transformation to modernize and scale their order management system (OMS) solution. Built on a modern architecture, the solution wraps Docker containers around order management business services. This architecture streamlines application management and the release of new functionality. The container technology also supports varying levels of technical acumen, business continuity, security, and compliance.

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Order Management Retail Software Flexibility 118

The Global Small Business Blog

JANUARY 24, 2024

©iStock/May Lim Intellectual property knowledge, data and services are adding value around the world by creating a better understanding of IP. The World Intellectual Property Organization (WIPO) is the global forum for intellectual property policy, services, information and cooperation. Their protection services are easy to use and an effective way to get your IP registered across borders.

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Service 249

IBM Services

JANUARY 22, 2024

It’s the news no organization wants to hear―you’ve been the victim of a ransomware attack, and now you’re wondering what to do next. The first thing to keep in mind is you’re not alone. Over 17 percent of all cyberattacks involve ransomware —a type of malware that keeps a victim’s data or device locked unless the victim pays the hacker a ransom.

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Cybersecurity Analytics Software Insurance 112

AS White Global

JANUARY 28, 2024

Our ASW Family in the Philippines, Malaysia, and Vietnam rocked the night away and turned back the clock in style during their respective Year-End Parties. It marked the perfect blend of celebration for our hardworking, dedicated teams and well-deserved recognition for our outstanding employees. Everyone had a great time enjoying the food and the fun games, cheering on during the raffle draws, and dancing along to the entertainment numbers.

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Service 105

3Pillar Global

JANUARY 9, 2024

On this episode of The Innovation Engine , we dig into the recent past and upcoming future of innovation in the Financial Services industry. Rob Murray, 3Pillar’s Financial Services Industry Leader, moderates a conversation with Jennifer Mun and Albert Thibault, two integral members of our Financial Services industry team , about what they’re seeing as the most prevalent trends impacting Financial Services companies as we move into a new year.

Service 105

Service Right-Sizing Analytics Regulations 105

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Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Perficient Digital Transformation

JANUARY 19, 2024

In the world of Generative Artificial Intelligence (AI), a new era of large language models has emerged with the remarkable capabilities. ChatGPT , Gemini , Bard and Copilot have made an impact in the way we interact with mobile device and web technologies. We will perform a comparative analysis to highlight the capabilities of each tool. ChatGPT Gemini Bard Copilot Training Data Web Web Web Web Accuracy 85% 85% 70% 80% Recall 85% 95% 75% 82% Precision 89% 90% 75% 90% F1 Score 91% 92% 75% 84% Mu

Out-Tasking 115

Out-Tasking Marketing Insurance Software 115

V-Soft Consulting

JANUARY 31, 2024

Customers expect seamless experiences. The MuleSoft and Salesforce integration bridges the gap between your internal and external systems, allowing businesses to provide seamless, scalable, and well-integrated experiences. MuleSoft has been a Salesforce partner for the past two years, allowing businesses to improve system performance and operational efficiency.

Efficiency 105

Efficiency 105

The Global Small Business Blog

JANUARY 11, 2024

©iStock/siraanamwong A resource I shared during my " Laurel Delaney's Global Trade Trends Report 2024 ," which you can watch now free of charge, is called Perplexity.ai. Perplexity, a startup going after Google’s dominant position in web search , has won backing from Jeff Bezos and venture capitalists betting that artificial intelligence will upend the way people find information online.

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Engineering 248

IBM Services

JANUARY 29, 2024

Recent years have witnessed an explosion in the proliferation of self-storage units. These large, warehouse units have sprung up nationally as a booming industry because of one reason—the average person now has more possessions than they know what to do with. The same basic situation also plagues the world of IT. We’re in the midst of an explosion of data.

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Out-Tasking Sourcing Efficiency Automation 108

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

inDinero

JANUARY 22, 2024

Terms like “deferred revenue” can confuse non-accountants, but the concept is easy enough. Deferred revenue refers to when customers pay upfront for products or services they will receive later while your accountant recognizes that income over time rather than all at once. In this article, we’ll explain the GAAP-compliant method of reporting deferred revenue, provide bookkeeping examples, and explain how the practice will impact your taxes.

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Accounting Insurance Banking Service 104

3Pillar Global

JANUARY 2, 2024

Building a generative AI proof-of-concept is relatively low cost. Scaling it and putting it into production at an enterprise level is a much different undertaking, requiring new capabilities, disciplines, and rigor. New frameworks for ensuring trustworthiness and preparedness are emerging to meet the needs of companies competing in the AI economy. Model operationalization (ModelOps) encompasses all advanced analytics decisions within the organization, including your AI models.

Engineering 105

Engineering Collaborations Government Analytics 105

Perficient Digital Transformation

JANUARY 9, 2024

Medical device industry trends for 2024. The medical device industry is in a constant state of evolution. We are seeing more sophisticated consumer expectations, advancements in technology, regulatory changes, and changing healthcare needs – just to name a few. As we gaze into our crystal ball, five key trends have bubbled up. Let’s look at what is poised to impact the medical device industry in 2024.

Healthcare 110

Healthcare Marketing Sales Research 110

V-Soft Consulting

JANUARY 17, 2024

GRC (Governance, Risk, and Compliance), is an operational strategy dedicated to handling an organization's governance, risk management, and compliance in alignment with industry and government regulations. GRC often denotes a collection of software capabilities designed for the execution and oversight of enterprise GRC programs.

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Government Risk Management Risk Management Regulations 105

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

The Global Small Business Blog

JANUARY 10, 2024

©iStock/WANAN YOSSINGKUM There are many considerations to be made when taking a business global. On the payroll and human resources end, important considerations involve understanding the potential labor costs, making sure the company’s culture and employee experience are in sync to avoid high rates of turnover, ensuring the business is in compliance with many new tax and labor laws in the country(ies) where the employer wishes to expand, and applying new and emerging technology in ways that wil

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Human Resources Labor Costs Payroll 248

IBM Services

JANUARY 11, 2024

Look behind the scenes of any slick mobile application or commercial interface, and deep beneath the integration and service layers of any major enterprise’s application architecture, you will likely find mainframes running the show. Critical applications and systems of record are using these core systems as part of a hybrid infrastructure. Any interruption in their ongoing operation could be disastrous to the continued operational integrity of the business.

Co-Sourcing 105

Co-Sourcing Banking Automation Design 105

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Regardless of the size and scale of businesses, AI implementation rates have skyrocketed in recent years, transforming the way organizations look at their business data and use it for a better customer experience and internal operational productivity.

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Data Entry Right-Sizing Robotics Process Automation Automation 104

SEBPO

JANUARY 31, 2024

BLOG Cracking the Code: How Outsourcing Transforms Data Solutions January 31, 2024 Data is the key to unlocking valuable insights, driving innovation, correcting costly errors, and making informed decisions that shape the future of your business. You can stay competitive and focused on your core business activities when you tap into the specialized expertise of an outsourced data solutions team.

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Outsourcing Out-Tasking Efficiency Flexibility 98

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Perficient Digital Transformation

JANUARY 30, 2024

If you’re interested in learning a robust, efficient, and scalable enterprise-level server-side framework, you’ve landed on the right blog ! We’ll start with a quick introduction, and in this post and the ones to follow, we’ll dive straight into the practical part. Together, we’ll build an application that covers various Nest JS fundamental and advanced topics, such as Services, Controllers, Modules, Repository, Pipes, Dependency Injection, and database connectivi

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Sourcing Efficiency Service Design 105

V-Soft Consulting

JANUARY 23, 2024

In the rapidly evolving business landscape, organizations are continually challenged to find innovative solutions related to governance, risk, and compliance (GRC). Managing these elements effectively is key to ensuring business success and regulatory compliance. ServiceNow's GRC platform is a comprehensive solution to streamline and enhance GRC processes and has emerged as a leader in the segment.

Government 101

Government Management 101

The Global Small Business Blog

JANUARY 19, 2024

©iStock/Author In a recent policy brief published by the Dag Hammarsköld Foundation and the United Nations, the common approach to achieving the Sustainable Development Goals (SDGs) has been to track progress on a global and country-by-country basis and to argue for policy change, for more investment, and more innovation. These are important elements of a strategy to achieve the SDGs, but what has been missing is to design, fund, and implement investment programs in a way that systematically and

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Design 246

IBM Services

JANUARY 3, 2024

Most everyone has heard of large language models, or LLMs, since generative AI has entered our daily lexicon through its amazing text and image generating capabilities, and its promise as a revolution in how enterprises handle core business functions. Now, more than ever, the thought of talking to AI through a chat interface or have it perform specific tasks for you, is a tangible reality.

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Out-Tasking Analytics Research Management 105

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Unosquare

JANUARY 25, 2024

by: Alison Fernandez Intermediate Software Engineer and WiT Lead How to Empower Yourself Hello everyone! I’m thrilled to introduce myself as Alison Fernandez, the proud leader of Unosquare’s “Women in Tech Guild” and a passionate software engineer. In this role, I’m committed to fostering an empowering community for women in our field, promoting diversity, and driving innovation.

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Engineering Software Information Technology Management 98

Magellan Solutions

JANUARY 29, 2024

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Did you know that the Philippine BPO industry is projected to hit US$37.87 billion in revenue in 2024, a 7% increase from 2023? So, understanding the journey of pioneers like Magellan becomes crucial. Today, we will converse with successful CEO Fred Chua, the visionary architect behind Magellan’s victory.

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BPO Call Center Business Process Outsourcing Outsourcing 98

Perficient Digital Transformation

JANUARY 10, 2024

If you’ve worked with Optimizely CMS, you might be pretty familiar with TinyMCE. Its the amazing rich text editor that works seamlessly with Optimizely CMS. And some of you may have worked with some or other form of customization with it in projects, be it adding additional styles, work with different plugins, format the toolbar to suit your clients’ requirements and more.

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Sourcing 105

AS White Global

JANUARY 10, 2024

It says a lot when you’ve been chosen to form and lead a team for challenging projects. That’s Tam Tieu for you. With hard work and determination, he continues to shine in his role as Operations Manager in Vietnam for iPartners, one of ASW’s client partners. Find out what motivates Tam at work, how he practises work-life balance , and what he wants people to know about Vietnam. 1.

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Out-Tasking Finance Management Design 98

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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