The Global Small Business Blog
APRIL 18, 2024
©iStock/metamorworks Since more than 95% of global consumers live outside of the U.S., reaching new customers transnationally can help you expand your business market, profits, and revenue. Should you go global at the outset or wait until you and your team are in the ready state? Here are five tips on how to scale from startup to global expansion.
Everest Group
APRIL 9, 2024
During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Keep reading for the perspectives of Everest Group Partner Rohitashwa Aggarwal, who attended the event. Reach out to us to learn more. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing?
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Everest Group
APRIL 16, 2024
LIVE WEBINAR Maximizing Value in Business Process Outsourcing Contracts April 16, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST In business process outsourcing, enterprises need to ensure that their engagements are not only adding value but aligning with their overarching priorities. In this informative webinar, Everest Group’s pricing analysts will discuss how enterprises can drive more value in their outsourced contracts amid the current global economic slowdown.
The Global Small Business Blog
APRIL 22, 2024
©iStock/Pakin Jarerndee What's affecting me, my clients, my colleagues and other global small business owners: Books, reports, and articles that discuss trends in globalization. The KOF Globalization Index measures the economic, social and political dimensions of globalization. Why our world needs biggest restraint in biggest-ever election year. Quote of the week: "Think about the race of artificial intelligence … think about the geopolitical tension and the threat of fragmentation we will have
Advertiser: Paycor
Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
Offshore India Data Entry
APRIL 19, 2024
Outsourcing has revolutionized the way businesses operate, offering a strategic solution to streamline processes, reduce costs, and boost efficiency. But, is Business Process Outsourcing (BPO) right for your business? With its numerous advantages and disadvantages, it’s crucial to weigh the pros and cons before making a decision. In this comprehensive guide, we’ll explore 20 advantages and disadvantages of BPO, providing you with the valuable insights you need to make an informed cho
Redial
APRIL 25, 2024
Nearshoring offers businesses proximity and cost savings, access to skilled professionals, streamlined legal compliance, operational flexibility, and enhanced customer satisfaction. These benefits make nearshoring a compelling option for optimizing operations and delivering exceptional customer experiences. Proximity and Cost Savings By outsourcing operations to nearby countries with lower labor costs, businesses can enjoy easier communication, travel, and collaboration while reducing overall ex
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Perficient Digital Transformation
APRIL 29, 2024
We’ve all heard of servant leadership. The concept of “being a servant” to your teams and treating employees as critical individuals to be cultivated and empowered, has strong merit. However, many organizations fall short, with those at the top of the hierarchy viewing employees as interchangeable cogs in the corporate machine. Instead of diving deep into the theories, practices, and benefits of servant leadership, I will focus on a specific, related principle or mind-set: being unobtrusive.
V-Soft Consulting
APRIL 8, 2024
The adoption of Artificial Intelligence (AI) by organizations across diverse industries is an ever-evolving trend. Since its inception, AI has uncovered incredible success with its intelligent capabilities. Harnessing the power of Machine Leaning (ML), Natural Language Processing (NLP), and Computer Vision, the AI boom is an ever-evolving trend in the tech industry.
The Global Small Business Blog
APRIL 23, 2024
©iStock/NatanaelGinting Zimbabwe-based ZimTrade , a trade information portal, has developed an export program to empower female owned businesses with export knowledge and skills that will help at least 200 women entrepreneurs contribute to significant exports in the region. The program will help women business owners get export ready.
Offshore India Data Entry
APRIL 12, 2024
Introduction Running an ecommerce store can be thrilling, but ecommerce product data entry can quickly become a time-sucking black hole. What if there was a way to unleash hidden growth potential by outsourcing this task? Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Redial
APRIL 17, 2024
South Africa presents significant opportunities within the global outsourcing landscape. Its strategic location, skilled workforce, cost-effective solutions. From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond.
31 West
APRIL 16, 2024
Research shows customer support is poor in many universities and colleges. Many institutions focus on bureaucracy in customer service. As a result, poor admission and dropout rates continue to increase. Higher education institutions can improve services by understanding who their customer is. They need to hire the right personnel and invest in modern technologies.
Perficient Digital Transformation
APRIL 11, 2024
Documentation is a crucial part of your analytics implementation. From your Solution Design Reference document to your internal wiki for all resources, making sure that you can write and edit your documentation is key to ensuring a cohesive and thorough understanding of your implementation. With effective documentation, you can: Prevent knowledge gaps among team members and assist in onboarding efforts.
3Pillar Global
APRIL 30, 2024
FAIRFAX, VA – 3Pillar Global, a leading software strategy, consulting and AI-enabled product development firm and New Port Partners, a premier advisory firm specializing in tech sector business performance improvements, today announced a strategic business and technology relationship. Clients of New Port partners who are undergoing complex business transformations can leverage 3Pillar’s 18-year track record in digital expertise, including custom enterprise software application development, clou
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
The Global Small Business Blog
APRIL 12, 2024
©iStock/krblokhin Bain & Company’s first annual Consumer Products Report , which hopes to assist the industry in formulating a new playbook for the months ahead. Bain surveyed more than 120 senior consumer products executives around the world on their experience in 2023 and their strategic priorities this year. In this report, we [Bain] first examine how 2023 has left the industry at a crossroads, then explore the connection between profitable growth and positive stakeholder impact.
IBM Services
APRIL 15, 2024
The manufacturing industry is in an unenviable position. Facing a constant onslaught of cost pressures, supply chain volatility and disruptive technologies like 3D printing and IoT. The industry must continually optimize process, improve efficiency, and improve overall equipment effectiveness. At the same time, there is this huge sustainability and energy transition wave.
Redial
APRIL 17, 2024
Why South Africa? April 17, 2024 / in Business Process Outsourcing / by Deidad Juarez South Africa presents significant opportunities within the global outsourcing landscape. Its strategic location, skilled workforce, cost-effective solutions. From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond.
Influx
APRIL 15, 2024
Over the past 10 years, we’ve built and run support teams for eCommerce companies around the world, like Linktree , Klarna , and Casely. We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Here’s what we’ve learned. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.
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The first report from Gallagher’s 2024 US Workforce Trends Report Series, includes data from 3,500+ employers who participated in the 2024 US Benefits Strategy & Benchmarking Survey. The report provides benchmarks for benefits, HR and people strategies to help organizations thrive. Organizations continue to rank retention as the top priority for HR, and second highest for operations.
Perficient Digital Transformation
APRIL 25, 2024
SUGCON (Sitecore User Group Conference) Europe 2024 was the second SUGCON I’ve attended, with the first just being six months ago in Minneapolis. There are few things that remind me how much I love my job more than being surrounded by the Sitecore Community. I’ve developed real friendships with folks from literally every corner of the world and it’s only once or twice a year we get the whole “Sitecore Family” together.
Unosquare
APRIL 9, 2024
An Interview with Allen Eskridge on how to deliver successful software products using key product management principles. In this interview, we explore the world of product management through the lens of Allen Eskridge, one of Unosquare’s Senior Product Managers. From his fortuitous journey from customer service to product management to his passion for delivering exceptional value to clients, Allen shared with us his insights into the art and science of product management.
The Global Small Business Blog
APRIL 19, 2024
Entrepreneurs are among the most dynamic drivers of global economic growth, and women are laying claim to the role in greater numbers than ever. In the U.S., for example, research shows that women-owned businesses are growing at twice the rate of all others. Yet, according to the World Bank, women continue to face enormous obstacles, including powerful social constraints, limited time and a lack of training.
Amzur
APRIL 18, 2024
From integrating emerging technologies to managing cybersecurity threats and driving operational efficiencies, the role of a CIO has never been more complex or crucial. As organizations increasingly rely on technology to fuel their growth and operations, the demands on CIOs to deliver cutting-edge solutions while ensuring seamless and secure IT operations have intensified.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
V-Soft Consulting
APRIL 17, 2024
Businesses are constantly seeking innovative solutions to stay relevant and competitive. With the proliferation of data and the increasing complexity of tasks, organizations are turning to Artificial Intelligence (AI) to streamline operations, enhance productivity, and drive growth. In this blog, we'll explore the transformative potential of our enterprise generative AI solutions and how they can drive speed and efficiency across various industries.
Magellan Solutions
APRIL 3, 2024
You know what’s mind-blowing? A live chat feature on your website could earn you nearly 50% more cash every hour someone chats with your team. It also boosts the number of people buying your stuff by 40%. Exceptional customer service is essential for staying competitive. Customers expect convenient, affordable, and 24/7 support. If you can’t meet their needs, they will go elsewhere.
Perficient Digital Transformation
APRIL 16, 2024
Health insurers today are facing a rapidly evolving landscape of complex expectations and requirements. Whether it’s responding to government mandates regarding interoperability and data privacy or customer demand for a seamless digital experience, constant evolution is key to staying at the forefront of industry standards. Your future success will be determined by the investments you make now in your capabilities and technology.
IBM Services
APRIL 22, 2024
AI can be a force for good, but it might also lead to environmental and sustainability concerns. IBM is dedicated to the responsible development and deployment of this technology, which can enable our clients to meet their sustainability goals. “AI is an unbelievable opportunity to address some of the world’s most pressing challenges in health care, manufacturing, climate change and more,” said Christina Shim, IBM’s global head of Sustainability Software and an AI Ethics
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
The Global Small Business Blog
APRIL 13, 2024
©2024 Laurel J. Delaney. All rights reserved. "The earth together with its surrounding waters must in fact have such a shape as its shadow reveals, for it eclipses the moon with the arc of a perfect circle.
Eclaro
APRIL 26, 2024
The 2024 NFL Draft is providing great theater, as it does every year, a mix of drama and dreams come true, franchise-quarterback picks and head-scratching selections, gigantic cheers and profane jeers we can’t repeat here fill every round from the first pick through Mr. Irrelevant. Amid the entertainment, the NFL Draft is, at its core, an exercise in finding the Right People.
V-Soft Consulting
APRIL 10, 2024
In the dynamic realm of manufacturing, where precision, efficiency, and agility are paramount, the integration of cutting-edge technologies has become a game-changer. At V-Soft Consulting, we're at the forefront of this transformation, leveraging the potential of Generative Artificial Intelligence (Gen AI) to revolutionize manufacturing automation. Let's delve into how Gen AI, combined with advanced technologies, is reshaping the landscape of manufacturing, and unlocking new levels of productivi
Magellan Solutions
APRIL 11, 2024
Hey there, fellow Shopify merchants! With over 1.75 million online stores on Shopify , excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. With Shopify telephone support, you can elevate your customer experience and ensure shopper satisfaction, making your store a preferred choice among millions of others.
Advertiser: Paycor
HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
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