31 West
MAY 11, 2024
Every form of interaction you make with a customer is important. Digital technology has increased opportunities to get in touch with them. Organizations today use different digital technologies to improve interactions. The tools help them learn client behavior and create tailor-made ways to connect. Digital customer service increases satisfaction, trust, and retention.
Groove Technology
MAY 19, 2024
IT outsourcing has become a highly profitable industry in the Philippines, attracting numerous global investors who have recently set up their offshore IT operations in the country. With the global IT outsourcing market expected to grow at an annual rate of 5.48% from 2019 to 2029, the Philippines is strategically positioned for growth in the next decade due to its vast pool of IT professionals and supportive government incentives.
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The Global Small Business Blog
MAY 8, 2024
©iStock/Antonio_Diaz International Finance Corporation's (IFC's) white paper, “ Banking on Women Who Trade Across Borders ," underscores the critical need for gender equality in international trade and trade finance. Women Entrepreneurs Grow Global® also understands and actively supports empowering women in international trade. For those who don't know, wegg® educates women business owners to level the playing field for women interested in taking their business to the next level through globaliz
Redial
MAY 22, 2024
Mexico has a direct link to the US in more than just the economic aspect, besides the North American Free Trade Agreement (NAFTA). The strategic location, skilled and culturally related workforce, and cost-effective solutions are a few of the advantages of working with US number 1 foreign direct investment (FDI). Time Zone Compatibility: Real time answers for customers and collaborations between the head office and the outsourced tech team or IT agency.
Advertiser: Paycor
In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.
The Global Small Business Blog
MAY 29, 2024
©iStock/libre de droit Last year, the global economy defied expectations in potentially history-making ways. Amid wretched conditions—wars, surging inflation, and the biggest interest-rate surge in 40 years—the global economy did not suffer a significant downturn. It merely slowed. This was an unfamiliar plot line: It implies the world economy has grown more resilient in ways we might not yet fully understand.
Perficient Digital Transformation
MAY 30, 2024
Quality innovation is not for the weak at heart! Innovation myths may have you thinking it is for the lucky or the extremely talented – that’s not true. Pablo Picasso said, “Inspiration exists, but it has to find you working.” Thomas Edison quipped, “Opportunity is missed by most people because it is dressed in overalls and looks like work.” In this blog post, I want to focus on a different quote with the same intent.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Groove Technology
MAY 24, 2024
Introduction In the dynamic landscape of modern business, companies often face the challenge of meeting their evolving staffing needs. Two popular strategies to address this issue are staff augmentation and quiet hiring. Understanding these approaches is essential for making informed decisions that align with your company's goals and culture. This article delves into the nuances of staff augmentation and quiet hiring, providing a comprehensive comparison to help you choose the best strategy fo
3Pillar Global
MAY 20, 2024
FAIRFAX, VA – 3Pillar Global, a leading software engineering, consulting and AI-enabled product development firm, today announced the appointment of Scott Wilson to its leadership team as Chief Revenue Officer. Wilson brings more than 30 years of professional services sales experience and a proven track record of driving significant revenue growth. At 3Pillar, Wilson will shape, drive and execute the company’s go-to-market strategy, with a focus on fostering high-performing teams to support the
Redial
MAY 30, 2024
Artificial Intelligence (AI) is revolutionizing the outsourcing and Business Process Outsourcing (BPO) industries, offering numerous benefits while also posing certain challenges. Here’s a look at the impact in the world, advantages, and potential drawbacks, along with what we can expect in the coming years. The Impact of AI AI is everywhere—from virtual assistants like Siri and Alexa to more advanced applications in healthcare, finance, and education.
The Global Small Business Blog
MAY 9, 2024
©iStock/SARINYAPINNGAM In Descartes's third annual consumer sentiment study of ecommerce, it shows that home delivery online buying grows , but too many consumers still experience delivery woes. The study shows that 39% of respondents made more online purchases in the period surveyed this year compared to last year, and that 57% made purchases in at least one new product category this year.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
Perficient Digital Transformation
MAY 14, 2024
In the ever-evolving landscape of healthcare, trust reigns supreme. As consumers increasingly rely on data to inform their decisions, the healthcare industry faces a pressing need to not only meet but exceed expectations. With disruptive forces emerging from various corners, healthcare organizations find themselves in a race to create personalized experiences that foster lasting engagement and trust.
31 West
MAY 23, 2024
Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. With students and their families expecting seamless support and assistance, institutions must go above and beyond to meet these demands. But you may ask, to what end? Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates.
Groove Technology
MAY 7, 2024
In today’s globalized business environment, outsourcing IT functions is a strategic move for many companies looking to enhance service quality, reduce costs, and access a wider talent pool. Among the myriad of destinations for IT outsourcing, India stands out as a premier choice. This blog explores the compelling reasons why businesses around the world should consider India for their IT outsourcing needs.
Offshore India Data Entry
MAY 21, 2024
Introduction The Business Process Outsourcing (BPO) industry is on the brink of a major transformation in 2024. This transformation is being driven by the rapid advancements in Artificial Intelligence (AI), with its ability to automate repetative tasks and analyze vast amounts of data, is revolutionizing industries across the globe. The BPO industry is no exception.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Redial
MAY 22, 2024
Mexico has a direct link to the US in more than just the economic aspect, besides the North American Free Trade Agreement (NAFTA). The strategic location, skilled and culturally related workforce, and cost-effective solutions are a few of the advantages of working with US number 1 foreign direct investment (FDI). Time Zone Compatibility: Real time answers for customers and collaborations between the head office and the outsourced tech team or IT agency.
The Global Small Business Blog
MAY 18, 2024
©2024 Laurel J. Delaney. All rights reserved. "A flower does not think of competing with the flower next to it. It just blooms.
Perficient Digital Transformation
MAY 9, 2024
Recently, to meet project requirements, we customized and expanded the functionality of the “General Link” feature by incorporating a new “Telephone Link” feature. Everything was working correctly on our local project instance, but we got the below-listed error when the changes were deployed on the higher environment. Exception: Sitecore.Exceptions.AccessDeniedException Message: Calling Fieldtypes.ExtendedGeneralLink.ExtendedGeneralLinkForm.OnModeChange method through ref
31 West
MAY 13, 2024
Whether you’re embarking on your CRM journey or seeking a more advanced solution, the choice of customer relationship management software (CRM) is pivotal. With a multitude of CRM systems available, making the right decision can be a challenge. However, HubSpot and Zoho are the two most popular contenders that are often considered when it comes to sales automation, marketing capabilities, and customer service.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
3Pillar Global
MAY 6, 2024
Driving innovation in the healthcare space has traditionally been a challenge, to say the least. The good news? Many of the challenges that have stood in the way of unlocking healthcare innovation in the past are now fading into the background. VP of Client Success Carl Rudow and our healthcare industry lead, Steve Rowe, unpack why we may well be entering a golden age of innovation in healthcare on the latest episode of The Innovation Engine.
V-Soft Consulting
MAY 7, 2024
In this rapidly advancing technological landscape, businesses must adopt the latest technology trends to remain at the forefront of the competition. Generative Artificial Intelligence, or Generative AI, is one of the most significant revolutions that is transforming the way businesses operate and optimizing their workflows. By integrating Generative AI (Gen AI) capabilities into collaborative chatbots, virtual assistants, and other business applications, organizations can reap the benefits of in
Redial
MAY 16, 2024
At Redial we realise the value of cultivating mental wellness for all our Redialers. Promoting mental health and wellness among our colleagues is not only crucial for their well-being and productivity; it creates an awareness and a focus on overall wellbeing. Ultimately, we strive to ensure that our Redialers thrive is all areas of their life. By focusing on key strategies, we are able to simply and hopefully effectively support their well being journey.
The Global Small Business Blog
MAY 21, 2024
©iStock/Nanci Santos Riding a wave of success brought by NFL Sunday Ticket, Google executives have considered opening YouTube TV to a market outside the U.S. “It is something we are closely looking at,” said Chief Business Officer Philipp Schindler. “There’s nothing specific I have to add at this moment in time on this one.” “YouTube TV is doing well,” added Google’s CEO Sundar Pichai.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
inDinero
MAY 1, 2024
You’ve put effort into managing your small business, but are you truly aware of your company’s financial pulse? Consistent financial reporting can be the difference between merely surviving and thriving in the competitive business landscape. These reports offer a window into your business’s financial health, guiding you to make well-informed decisions that could shape your company’s future.
31 West
MAY 4, 2024
The days when you would use email, spreadsheet, and pen-and-paper-based solutions to store customer profiles are long gone. Today, you need a centralized system where all your customer data can be organized and managed in a single place. That’s what high-quality, scalable, and robust Customer Relationship Management (CRM) software does for your business.
Perficient Digital Transformation
MAY 1, 2024
We are proud to announce Perficient has been awarded HCL Software’s Gold Reseller Award! This award comes as recognition for our continued collaboration and outstanding performance in regard to sales and delivery in 2023. As an HCL Software strategic partner, we actively drive innovation into HCL’s roadmap and collaborate closely from a product innovation and support perspective.
3Pillar Global
MAY 3, 2024
Regional payers have formed the cornerstone of the US health sector, particularly within well-established commercial markets. They collectively insure ~130 million Americans, including nearly half of the employer market. Yet this position is under pressure as the needs of employers evolve and national competitors introduce new business models. In this article we’ll dive into the drivers of recent disruption and how some regional payers are harnessing innovative technology to reclaim their compet
Advertiser: G-P
Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.
Redial
MAY 2, 2024
As a business owner or a CEO is important to ask certain questions to get a clear picture of what you are hiring, in the case of a Nearshore service, here we have some key questions to ask your next outsource provider. What are the benefits of outsourcing our call center services? Outsourcing call center services offers businesses the opportunity to optimize costs, access specialized talent, enhance scalability, and focus on core competencies, ultimately leading to improved customer experiences
The Global Small Business Blog
MAY 27, 2024
©iStock/spukkato What's affecting me, my clients, my colleagues and other global small business owners: Remember and honor: Wishing you a meaningful and thoughtful Memorial Day. Triple Shot Reinvention will focus on three priorities: elevating the Starbucks brand ; strengthening the company’s digital capabilities; and becoming truly global; customized with “two pumps” unlocking efficiency and reinvigorating partner culture.
Amzur
MAY 7, 2024
What if your ERP could do more than manage core functionalities like financials and inventory? NetSuite, for instance, is changing the game with cutting-edge artificial intelligence (AI) capabilities. NetSuite’s AI goes beyond basic automation. It empowers businesses with intelligent features like predictive analytics, AI-powered workflows, and advanced data visualization, helping you transform raw data into actionable insights that drive strategic decision-making and optimize operations.
IBM Business Partners
MAY 10, 2024
Underpinning most artificial intelligence (AI) deep learning is a subset of machine learning that uses multi-layered neural networks to simulate the complex decision-making power of the human brain. Beyond artificial intelligence (AI) , deep learning drives many applications that improve automation , including everyday products and services like digital assistants, voice-enabled consumer electronics, credit card fraud detection and more.
Speaker: Speakers:
HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?
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