The Global Small Business Blog

NOVEMBER 13, 2021

©2021 Laurel J. Delaney. All rights reserved. "How beautiful the leaves grow old. How full of light and color are their last days." – John Burroughs.

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Forrester Digital Transformation

NOVEMBER 22, 2021

The new PMA has three priorities: employee experience, customer experience, and managing the business of government. In this blog post I evaluate the CX priority and offer advice to implement it.

Management 246

Management Government 246

Groove Technology

NOVEMBER 15, 2021

E-commerce conversions are recorded when someone takes the desired action on your website. This is usually a sale, although sometimes this can mean adding an item to your wish list, shopping cart, or subscribing to your newsletter. So, your e-commerce conversion rate is the process of optimizing your website for more purchases, cart items, etc. In addition, consumers sometimes see online shopping sites as a place to gather information rather than buy.

E-Commerce 246

E-Commerce Sales Analytics Retail 246

Hyland

NOVEMBER 23, 2021

... The post RPA in action: How non-developers are using bots to improve processes appeared first on The Hyland Blog.

Robotics Process Automation 145

Robotics Process Automation Automation 145

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Learn how a publically traded US fintech company elevated its nearshore strategy. By working with a strategic staffing partner in Mexico, they developed targeted internship programs at multiple universities.

Nearshoring

McKinsey and Company

NOVEMBER 26, 2021

Value chains are facing increased uncertainty. A threefold approach underpinned by artificial intelligence can help companies adapt to rapidly changing markets and operational challenges.

Marketing 145

Marketing Engineering 145

Globalization Partners

NOVEMBER 24, 2021

Did you know that your team members who work at home are not working remotely? In a world where companies had to quickly transition to work outside of the office, understanding remote work environments can present a challenge if want to set a clear remote work policy. Many companies think of remote work as an all-encompassing term that is directly related to working from home.

Finance 137

Finance Out-Tasking Management Analytics 137

Forrester Digital Transformation

NOVEMBER 19, 2021

It’s nearly the end of the year, so it’s the perfect time to reflect on your accomplishments while planning ahead. Now is also a good time to review the content you published during 2021 and ask some key questions about it. Does your content include data and tech expertise that buyers want? Was it created […].

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Groove Technology

NOVEMBER 8, 2021

Nowadays, outsourcing is considered the best option for all types of businesses to register new digital ideas or modernize existing technology solutions. Businesses worldwide are now realizing the importance of adapting to rapid changes in the technology sector. As a result, many businesses have adopted the model of hiring dedicated and remote developers as a way to scale projects with new technology initiatives.

Right-Sizing 230

Right-Sizing Out-Tasking Flexibility Engineering 230

Perficient Digital Transformation

NOVEMBER 8, 2021

Perficient is pleased to announce that we have landed a spot on the Chicago Tribune’s 2021 Top Workplaces list! This is the third time our Chicago team has won this distinction. It’s also their second award win of the year (check out their Best & Brightest award )! Behind the Awards. The Top Workplace list is based solely on employee feedback.

Jobbing 130

Jobbing 130

McKinsey and Company

NOVEMBER 9, 2021

New research shows that the Internet of Things offers significant economic value potential, particularly in standardized production settings, but companies must achieve scale to capture it.

Research 145

Research Analytics 145

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The Enterprise Knowledge Assistant (EKA) by Intetics is a groundbreaking platform tailored to revolutionize business operations for enterprises, SMBs, and startups. Powered by Generative AI, NLP, and ML, EKA automates tasks like information retrieval, customer support, and content creation. Boost efficiency by 30-50%, cut routine inquiries by 40%, and reduce training time by 30-50%.

Customer Support

Redial

NOVEMBER 11, 2021

Don’t worry anymore about the large investment of a call center, outsourcing in Mexico can reduce costs by 50% per year. If you are considering outsourcing services to reduce operating costs or optimize your administration efforts, you are in the right place. Besides helping expand your business to provide a seamless customer experience, outsourcing a call center can have many advantages.

Call Center 130

Call Center Nearshoring Human Resources Labor Costs 130

The Global Small Business Blog

NOVEMBER 30, 2021

©2021 Women Entrepreneurs Grow Global®. All rights reserved. How do you identify, align and prioritize the most critical issues—including business, regulatory and reputational opportunities and threats at your business? How do you identify and prioritize the stakeholders, decision makers and influencers that have the power to affect those issues, and therefore influence your operations and growth?

Management 229

Management 229

Forrester Digital Transformation

NOVEMBER 18, 2021

Instagram is becoming cheugy for Gen Z youth. Forrester just got data back from its Forrester Analytics Consumer Technographics® US Youth Survey, 2021, which shows a 13-point year-over-year increase in weekly usage of TikTok (from 50% to 63%) among US Gen Z youth (ages 12–17). For that same audience base, Instagram weekly usage declined 4 […].

Analytics 246

Analytics Marketing 246

Groove Technology

NOVEMBER 29, 2021

The benefits of eLearning today go far beyond referrals, knowledge transfer, and compliance training – it can be a powerful tool for attracting and retaining your best staff and for developing new skills. The larger the organization, the more disparate the staff, and the more competitive the business landscape, the greater the need to seek every possible competitive advantage.

Design 130

Design Data Entry Sourcing Out-Tasking 130

Speaker: Jennifer Hill

Payroll compliance is a cornerstone of business success, yet for small and midsize businesses, it’s becoming increasingly challenging to navigate the ever-evolving landscape of federal, state, and local regulations. Mistakes can lead to costly penalties and operational disruptions, making it essential to adopt advanced solutions that ensure accuracy and efficiency.

Payroll

Perficient Digital Transformation

NOVEMBER 8, 2021

Bo Berg is a director in Perficient’s financial services practice. He has more than 20 years of experience leading digital transformation initiatives for financial institutions. Bo Berg joins Eugene Sefanov and Madeline McDermott for a Microsoft Teams chat . Denmark, Dogs, & DJing. Madeline McDermott: First things first. Where were you born? Bo Berg: Copenhagen.

Banking 126

Banking Service Advisory Retail 126

McKinsey and Company

NOVEMBER 19, 2021

New research quantifies the struggles that midcareer workers—those 45 and over—worldwide face and suggests possible interventions to level the playing field.

Research 145

Research 145

Redial

NOVEMBER 11, 2021

Today, most of the Sales Call Centers offer Inbound Call Center. Through an Inbound Call Center, support services are handled in real-time; inquiries are attended through multiple channels; This feature helps improve the customer experience through excellent service; allows the expansion of the customer base at a low cost. First of all, we must see that it is a tool and this Company is a very profitable solution and should not be represented as an expense, but as a long-term investment, actually

Call Center 130

Call Center Nearshoring Human Resources Outsourcing 130

The Global Small Business Blog

NOVEMBER 24, 2021

©iStock/AvigatorPhotographer At first glance, you wouldn’t know the impact the global supply chain crisis has had on global small businesses. They are facing delays and high supply chain costs. They’re going up, a lot, and invoices are coming with surprises. Take a look at some of the experiences small businesses are sharing. Their best advice to consumers?

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Sales

Forrester Digital Transformation

NOVEMBER 16, 2021

Forrester predicts that 2022 will see the rise of the chief trust officer, bias bounties, decentralized digital identities, and the Climate Pledge Initiative.

Risk Management 246

Risk Management Risk Management Management 246

Groove Technology

NOVEMBER 25, 2021

Extended Enterprise Learning (EE) is any training effort aimed at people other than your employees to influence measurable behavior change. Every industry globally uses some form of EE learning, and they all share a fundamental challenge. Extended business users are voluntary users and therefore should be treated differently – better than employees.

Sales 130

Sales Right-Sizing Software Insurance 130

Perficient Digital Transformation

NOVEMBER 9, 2021

Perficient India as part of its efforts to support colleagues through the pandemic took the initiative to conduct covid vaccination drives for its colleagues. Colleagues could register and get themselves and their families vaccinated with ease, in a safe and comfortable space. Furthermore, Perficient reimbursed the cost of vaccination, not only for colleagues but for their family too.

Management 124

Management 124

McKinsey and Company

NOVEMBER 10, 2021

Although corporate America has stepped up its public support of LGBTQ+ rights, it still has a long road ahead to foster a truly inclusive environment for transgender employees.

Human Resources 144

Human Resources 144

Advertiser: Paycor

The HR industry is changing. Did you know… 1. There will be 4M more jobs than workers by 2033 ( BLS ). 2. For 84% of workers, flexibility is a top priority ( FlexJobs ). 3. 75% of employees have used AI at work ( CFO.com ). It’s time to meet the moment! Use Paycor’s guide to design a blueprint for success.

Flexibility

Velocity Global

NOVEMBER 19, 2021

DENVER, November 19, 2021 —. 1,000 surveyed tech leaders say distributed work increases productivity and diversity. Most remote talent to remain untethered to an office post-pandemic. Tech leaders desire to increase remote work for themselves. 72% utilize a distributed workforce but face hurdles to expand it. Remote and distributed workforces are here to stay due to the mutual benefits to both businesses and talent according to a new study from Velocity Global, the leading provider of global emp

Human Resources 111

Human Resources Cybersecurity Flexibility Payroll 111

The Global Small Business Blog

NOVEMBER 11, 2021

©iStock/Stock photo and footage With much of the world’s supply chain still tied in knots due to lingering effects from the global pandemic, many small business owners are finding they can’t buy the products and supplies they need, period. For smaller retailers in particular, many of which rely on the holiday season for the bulk of their sales, months of worry could result in a bleak November and December.

Retail 193

Retail Manufacturing Sales Service 193

Forrester Digital Transformation

NOVEMBER 15, 2021

Sales technology vendors often use the GPS analogy to describe how they help sellers reach their goals. Enter your destination, and let the system guide you. While this analogy makes sense, these vendors have spent more time talking about the route than their ability to get where you’re going on time. Companies that are not […].

Sales 246

Sales Service 246

Groove Technology

NOVEMBER 23, 2021

In the context of increasing online sales, the e-Commerce industry is witnessing the most significant growth of the development of mobile solutions due to the need to satisfy customers’ desires. Consumers demand the freedom to buy goods and services anytime, anywhere, even on the go. As a result, many online shoppers prefer e-commerce mobile apps to websites because they offer high speed, convenience, and adaptability.

E-Commerce 130

E-Commerce Design Sales Flexibility 130

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Perficient Digital Transformation

NOVEMBER 15, 2021

We are proud to announce that Perficient has once again been named a 2021 Top Workplace in Michigan by The Detroit Free Press. It is an honor to be recognized as a Top Workplace. We believe our culture and dedicated colleagues make Perficient the leading digital consultancy. This is the third year in a row that Perficient has been recognized by The Detroit Free Press with additional awards in both 2019 and 2020.

Jobbing 119

Jobbing Management 119

McKinsey and Company

NOVEMBER 3, 2021

To keep top talent in the fold, managers must actively change their leadership styles—focusing less on controls and more on culture and connections.

Management 144

Management 144

Immedus

NOVEMBER 11, 2021

Earned Wage Access (EWA), also known as real-time pay, on-demand pay, or early wage access, allows employees or contractors to access their pay before the designated pay date. In many ways, it is a leveraging of EY’s estimate that approximately $1 trillion is accrued in employer payroll accounts on any given day. As they see it, paying people before a designated pay date offers employees access to this resource in a way that is cost-efficient.

Payroll 105

Payroll Banking Accounting Regulations 105

The Global Small Business Blog

NOVEMBER 26, 2021

©iStock/Vladyslava Yakovenko The USA Today folks have rounded up the best of the best Black Friday 2021 deals here. Check back often—they'll be adding new deals and updating their list with the latest sales and savings through Cyber Monday. Happy shopping ! And of course anything you buy they might very well receive a commission :-).

Sales 192

Sales 192

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing