Transperfect

JUNE 28, 2021

“Businesses that ignore how technology is going to change the way people behave will fail.”. That’s an opening statement from our Vice President of Travel and Digital Solutions, Joel Brandon-Bravo , at Travolution ’s 2020 European Summit. In his presentation, Joel explained the current trends of artificial intelligence (AI), how they’re developing, and why it should be part of every business’s strategy – especially the travel industry.

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Customer Support Customer Service Management Service 125

Automation Anywhere

JULY 2, 2021

Imagine you’re taking a stroll in the downtown area of your city. You’re surrounded by street lamps, traffic signals, bus stops, sidewalks, roads, etc.—everything that makes a city a fully functioning microcosm. Everything you see around you plays an integral role in the city's day-to-day operations, ensuring that citizens who benefit from these items are not inconvenienced as they go about their lives.

Automation 98

Automation Efficiency Design Management 98

Outsource Workers

JUNE 29, 2021

So much of life is about being connected electronically these days, especially with so many of us working from home. It’s possible that we’re spending too much time connected digitally, making it impossible to properly switch off. The thing is, it’s essential for us to disconnect from time to time—to relax and to get better work done. To achieve this efficient disconnect, it’s important to plan accordingly and make sure that you have the tools you need to remain productive.

Efficiency 98

Efficiency Out-Tasking Management Collaborations 98

VXI

JULY 1, 2021

In the 20 th century, global modernization and development would never have happened without telecommunications. Man’s wish to communicate over great distances with great haste was the driving force behind its development. Since the inception of distance communication, there have been many forms of contact and information transfer that have evolved from smoke signals, horns, flags, and drumbeats of old.

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Sales Banking BPO Service 95

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Unosquare

JUNE 29, 2021

At Unosquare, we believe that hiring a great team helps make it or break it for your project. Located in Lake Oswego, Oregon, we are a world-class staff augmentation partner ready to help you towards success.

Information Technology 95

Information Technology Nearshoring 95

Automation Anywhere

JUNE 30, 2021

IT operations (IT Ops) is the portfolio of processes and services that belong to the IT department within a business. Typically organized as a separate working group within the IT department, IT Ops is responsible for managing and support the basic technology used by the business's employees for quality assurance (QA) of the technology produced by the IT development team and for managing the infrastructure that all the enterprise’s technology requires to operate.

Robotics Process Automation 97

Robotics Process Automation Out-Tasking Automation Software 97

V-Soft Consulting

JULY 1, 2021

Cloud adoption has become mainstream across businesses. As enterprises are developing, they are leveraging cloud technologies to place a significant amount of workload in cloud platforms to bring more value to their employees and customers. When enterprises adopt cloud strategies, there are often challenges such as managing cloud costs, and overspending.

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Service Management 72

Intelligent Management Inc.

JUNE 30, 2021

There is something about getting a group of people together, whether in a room or at distance, that can lead to time wasting and frustration. Various techniques have been invented to make meetings work, including outlandish methods like getting people to drink a lot of fluid and ending the meeting when someone has to go to the bathroom. This is missing the point.

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Out-Tasking Management 59

Transparent BPO Outsourcing

JUNE 28, 2021

Clients aren’t from Mars and Customer Care Providers Don’t Have to be From Venus By Scott Newman, CEO, Transparent BPO & Tom Silzell, Managing Partner, CX PartnerSourcre Good relationships just don’t happen. They don’t happen in life and they certainly don’t happen in business either. In the corporate world, they take work. They take a […].

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Management BPO Customer Service Outsourcing 59

Transperfect

JUNE 30, 2021

A multi-matter repository (MMR) is a processing database that houses electronically stored information (ESI) that is potentially relevant to more than one matter. Sharing and repurposing past work for present and future matters unlocks substantial e-discovery savings and reduces project management burdens—when properly managed. In this article, we’ll discuss how a multi-matter repository can increase e-discovery efficiency in three ways: Reduce the administrative burdens that fall on corporate I

Efficiency 82

Efficiency Administrative Government Analytics 82

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

Outsource Workers

JUNE 27, 2021

While not exactly a new concept in the real estate industry, working remotely is becoming more common. The lack of face-to-face interaction between colleagues can lead to concerns about an eroding company culture, but that need not be the case. Explore various ways to improve company culture for a remote workforce in real estate below. Company Culture Is Key.

Finance 59

Finance Sales Service 59

Max BPO

JULY 2, 2021

Every business runs on two critical components: Bookkeeping and accounting. Many companies over the past decade have outsourced these functions to companies and have been benefited with long-term impact on their organizations. A 2018 Client Accounting Services Survey (CAS) revealed that: 80% of businesses that use accounting outsourcing have more time. 79% of the clients stated they would refer their outsourced accountant. 50% say they no longer worry about mistakes. 30% of the companies say tha

Accounting 52

Accounting Outsourcing Service Finance 52

Magellan Solutions

JULY 2, 2021

Magellan Solutions joining the race. By the 1970s , manufacturing companies outsourced manpower to foreign countries. It was a step towards cost-saving measures. Manufacturing businesses found out that they could also outsource some of their functions. They found out that other countries offered lower market prices of the products but were still beneficial for them in the long run. .

Call Center 52

Call Center Outsourcing E-Commerce BPO 52

SEBPO

JULY 2, 2021

We hope to see you at Digiday’s Golf Outing on July 15 th at Galloping Hill /Golf Course in Kenilworth, NJ and we thank you for taking the time to visit and learn more about who we are and how we can help you. SEBPO is a leading global outsourcing partner to many of the world’s largest advertising, media and tech companies. We specialize in ad operations , creative services, quality assurance and data solutions.

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Global Outsourcing Outsourcing Professionals Outsourcing Government 52

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

Premier BPO

JULY 2, 2021

The pandemic outbreak caused massive devastation across multiple business sectors; one of the many worst-hit ones being the hospitality industry. The panic that ensued among flight cancellations, hotel closures, suddenly terminated reservations, and social restrictions; left consumers scrambling for answers and immediate live support, overloading hospitality Contact Centers.

E-Commerce 52

E-Commerce BPO Customer Support Outsourcing 52

IBM Business Partners

JULY 1, 2021

CitiusTech is a major healthcare technology and IT services ISV that uses business intelligence analytics, AI and machine learning to help customers reshape the way they deliver healthcare to patients.(1). CitiusTech’s FAST+ solution is designed to help you drive Fast Healthcare Interoperability Resources (FHIR) adoption, use FHIR to enable digital strategies and accelerate CMS interoperability rule compliance activities.

Healthcare 52

Healthcare Analytics Collaborations Automation 52

Magellan Solutions

JULY 2, 2021

Having difficulties choosing the perfect service provider? This Answering Service Comparison will answer all of your questions. Scanning through a plethora of answering services can be time consuming. . But there are just a lot of things to consider before committing to one particular Business Process Outsourcing company. Such as pricing and employee attrition.

Call Center 52

Call Center BPO Service Finance 52

Wirtek

JULY 1, 2021

As 2020 has determined more and more businesses to shift to a more digital way of working, the need for new types of software solutions grew exponentially. But the idea of hiring an experienced software developer was not easy to reach for most companies as they were still unsure how their business would survive in the remote work environment. In this context more than ever, outsourcing played a significant role in allowing businesses to take advantage of the ever-growing changes in technology wi

Software 52

Software Outsourcing 52

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Provana

JULY 1, 2021

You’re getting ready to play golf on a fine summer afternoon, but then you get an email about a potential non-compliance lawsuit you’re in. There go your weekend plans! You should have checked on your automated compliance management system.

Automation 52

Automation Management 52

Simplr

JULY 1, 2021

Why the 2021 season won’t be a “return to normal” as challenges around recruitment, shipping, and customer demand still linger a year after lockdown. ‘Tis the season for CX leaders to start planning for the 2021 holiday shopping season! That’s right. Black Friday and Cyber Monday may be months away, but NOW is the time for online brands to prepare their customer experience strategy for “the most wonderful time of the year.”.

Retail 52

Retail Customer Service Right-Sizing BPO 52

Magellan Solutions

JULY 1, 2021

Finding Ways For A Pay Per Lead To Work. Pay per sale is sometimes addressed as cost per call leads. But in telemarketing, we refer to it as pay per lead telemarketing. It is a marketing process that pays the owner or publisher of a Website. It is based on the number of sales that are generated from an advertisement. Under this agreement, the advertiser only has to pay for sales generated by the site based upon a prior agreed-upon commission rate. .

Sales 52

Sales E-Commerce Outsourcing Marketing 52

Max BPO

JULY 1, 2021

Mortgage underwriting is simply a process when you submit your application form and the lender takes a deep look at it while measuring your credit worth as well as your financial background in order to determine if you are eligible for taking up a loan. Here we will determine some of the very important steps for mortgage underwriting process: Step 1- Complete your Application for Mortgage.

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Insurance Banking Sourcing Service 52

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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Transperfect

JULY 1, 2021

Measuring the overall ROI for content is rarely a straightforward process. But there are certainly a few simple steps you can follow to understand how effective your strategy is. Semrush believes 84% of businesses have a content marketing strategy, but only 11% think they have an excellent one. There are some clear links between content strategies and revenue, making particular pieces of content much easier to measure—for example a direct form fill.

E-Commerce 52

E-Commerce Analytics Sales Marketing 52

comeMakeit

JULY 1, 2021

Moving from traditional Relational database systems to document-oriented database systems (also known as No-SQL) is a part of transformation and modernization of applications. But, there is a possibility of either over or under engineering while modelling the data for an application. This paper narrates the optimal ways of data modelling for document-oriented database system in order to achieve optimal performance.

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Engineering Software 52

https://www.hcmworks.com/blog

JULY 1, 2021

While contractor compliance may not be the top priority for some businesses, neglecting compliance checks can incur consequences. Not every statement of Works (SOW) is ironclad, and individuals may capitalize on some of the gray areas of classification.

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Magellan Solutions

JUNE 30, 2021

Outsourcing Impact Before & After Computers. Outsourcing emerged in the 1950s. But it wasn’t until the 1980s that it began to be seen as an attractive business strategy. The growth of outsourcing in the 1980s was largely driven by the want to focus on core competency. A strategy that was developed in the 1970s. Since then, outsourcing has had a significant and positive impact on businesses.

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Customer Service Outsourcing Service Customer Support 52

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

Raya Contact Center

JUNE 30, 2021

Low C-SAT scores, plus high Average Response Time and Turn-Around Time (TAT) were hurting a renowned automaker’s CX before approaching RAYA Customer Experience (RAYA CX) for support. The client’s objectives were to continue boosting their growth rate, depending on a more customer-centric approach, create a more intuitive and friendly customer experience, establishing more insightful communication with their customer base.

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Worldwide Call Centers

JUNE 30, 2021

Post-Pandemic Call Center Sales Trends As the economy opens up, consumers and businesses are starting to spend again. While some have suffered real financial hardship over the past year, others have built up a pool of post-pandemic cash. In order to maximize share of sales going forward, businesses need to understand that expectations have changed. […].

Call Center 52

Call Center Sales 52

Invensis

JUNE 29, 2021

Gone are the days when businesses had huge server rooms to store their data. Modern online firms are quickly shifting towards cloud-based infrastructure to support their growing needs and scale growth effectively. Gartner reports state that in the next 3 years 44.6 percent of small organizations, 33.7 percent of mid-sized companies, and 40.4 percent of […].

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Influx

JUNE 29, 2021

. Planning for support ticket spikes - both expected and unexpected - is a crucial component of any CX strategy. All types of scenarios can lead to unexpected spikes, everything from shipping complications to website glitches. Here are three quick tips on how to plan for the unexpected. Watch the video or read on below! . Understand your support buckets.

Customer Support 52

Customer Support Efficiency Management 52

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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.