Sarah Holliman

APRIL 23, 2018

In an increasingly crowded global marketplace, it can be hard to stand out. Back in the day, competition came from companies that looked just like yours. That is no longer the case. With an always-online hyper-connected economy, your competition could come from an industry so far removed from the one that you are in that it hardly makes sense…and yet if you aren’t watching, your business can find itself on the precipice of being made redundant by a company you never saw coming.

Sourcing 130

Sourcing Banking Marketing Analytics 130

Presidio

APRIL 26, 2018

IT environments are inundated by an ever-rising wave of data that must be stored, managed and mined – resulting in application latency issues that impact performance. Now, a new class of solid-state drives, Intel® Optane™ SSDs for the data center, are proving themselves in multiple independent tests, accelerating storage performance for latency-sensitive workloads.

Analytics 71

Analytics Collaborations Software Design 71

Magellan Solutions

APRIL 26, 2018

The work of a call center agent is often a repeated cycle of calls, tickets, reports, emails, and complaints. Most of the time, they deal with irate customers or encounter prospects who hung up the phone. The stress level is high in this industry. It even goes against the normal work hours. While other employees sleep soundly in the comfort of their own bedroom, call center agents are busy attending to their customers’ needs or achieving their sales or call quota.

Call Center 70

Call Center BPO Business Process Outsourcing Customer Service 70