Everest Group
NOVEMBER 15, 2023
Everest Group’s Strategic Engagement Reviews (SERs) reveal several key trends that hinder enterprises from realizing maximum value from business process services (BPS) contracts. As enterprises rethink their outsourcing strategies, reevaluate current contracts, and rebalance work, these findings are highly relevant. Read on for insights into the research.
Intelligent Sourcing
NOVEMBER 14, 2023
In a world rapidly being reshaped by technological advancements, Artificial Intelligence (AI) outsourcing emerges as a pivotal player, steering businesses toward a future where decision-making is data-driven and operations seamlessly interweave technology and human expertise. AI outsourcing refers to delegating AI-related tasks and projects, such as machine learning, natural language processing, and robotic process automation, to […] The post How to Drive Business Growth Through AI Outsour
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3Pillar Global
NOVEMBER 15, 2023
Generative AI now permeates virtually every technology—just look at Microsoft 365 Copilot or new AI-assisted features in LinkedIn. Information services companies can’t afford to ignore this trend. A wait-and-see approach is highly risky. Those who don’t start investing in AI now will fall behind, when it truly becomes table stakes. At the same time, jumping into any new technology without a clear plan and vision is equally risky.
Go4Customer
NOVEMBER 17, 2023
In the hyper-competitive landscape of the modern business world, companies are constantly battling to meet the escalating demands of customer service. Did you know that 76% of consumers expect brands to understand their needs and expectations, and 59% are willing to switch to a new brand for better customer service? It's a staggering reality, and this is where strategic solutions come into play.
Advertiser: Paycor
In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.
Global Help Desk Services
NOVEMBER 16, 2023
Is your boss on your back because of poor help desk performance? These IT help desk hiring practices will help keep your callers and your stakeholders happy.
The Global Small Business Blog
NOVEMBER 13, 2023
©iStock/Chris_Tefme What's affecting me, my clients, my colleagues and other global small business owners: Changing how we see the world in all its beauty and bizarreness. Kylie Jenner: from successful global beauty empire to soon to be fashion empire. Globalization is a funny thing, and McDonald’s today is a many-tentacled entity that morphs to fit the politics of the moment and the regions that franchises operate in.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
IBM Services
NOVEMBER 14, 2023
Forrester Research just released “The Forrester Wave™: Digital Process Automation Software, Q4 2023: The 15 Providers That Matter Most And How They Stack Up” by Craig Le Clair with Glenn O’Donnell, Renee Taylor-Huot, Lok Sze Sung, Audrey Lynch, and Kara Hartig and IBM is proud to be recognized as a Leader. IBM named a Leader In the report, Forrester Research evaluated 15 digital process automation (DPA) providers against 26 criteria in three categories: Current offering,
Perficient Digital Transformation
NOVEMBER 13, 2023
If you’re in technology, AIs are everywhere nowadays. At work, I use an AI to help me make proofs of concept, sometimes in communicating with other AIs. At home, I use Google’s Bard to help with those day-to-day mental chores such as meal planning. Even at play, when indulging in some Gran Turismo there’s an AI to race against. I can’t do anything about the AIs I use more casually (aside from being aware of them).
The Global Small Business Blog
NOVEMBER 15, 2023
©iStock/wildpixel Business leaders know that it’s one thing to have an idea that works and can produce results, and quite another matter to get that idea adopted at a scale so that it can create impact. By empowering people to achieve their own goals, leaders can overcome great skepticism—and achieve great results. What worked for cookstoves in Guatemala can work for corporate cloud adoption.
V-Soft Consulting
NOVEMBER 17, 2023
Robotic Process Automation (RPA) has emerged as a vital component of digital transformative initiatives, gaining widespread adoption across various industries due to its multifaceted advantages. Within this landscape, employee engagement becomes pivotal for the success of automation initiatives, as RPA aims to relieve human workers of mundane tasks, allowing them to redirect their efforts towards more meaningful and stimulating work.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
IBM Services
NOVEMBER 13, 2023
Kubernetes , the world’s most popular open-source container orchestration platform , is considered a major milestone in the history of cloud-native technologies. Developed internally at Google and released to the public in 2014, Kubernetes has enabled organizations to move away from traditional IT infrastructure and toward the automation of operational tasks tied to the deployment, scaling and managing of containerized applications (or microservices ).
SEBPO
NOVEMBER 15, 2023
BLOG Giving Back and Giving Thanks: Global CSR November 15, 2023 As Thanksgiving approaches in the US, we are grateful for a year marked by purposeful Corporate Social Responsibility (CSR) initiatives. We celebrate and recognize our people for fostering meaningful connections and positively impacting our business and the communities we call home. Giving Back and Giving Thanks: Global CSR Our teams take a holistic approach to philanthropy, resourcefully employing the three pillars of giving : tim
The Global Small Business Blog
NOVEMBER 14, 2023
©iStock/urfinguss Want an example of how globalization puts the world on your plate ? When people hear the word “globalization” they probably think of giant container ships, wonky economic terms like “offshoring” and “trade deficit,” or geopolitical tensions and agreements. And, to be sure, Cato’s Defending Globalization project covers all of that stuff and more.
inDinero
NOVEMBER 16, 2023
It is crucial for businesses to stay compliant with regulations, and a significant change is on the horizon. The Corporate Transparency Act, which was passed in 2021, introduces new ownership information reporting requirements for businesses in the US, which will be effective from January 1, 2024. This new regulation is aimed at promoting transparency and combating financial crimes.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
IBM Services
NOVEMBER 14, 2023
Data monetization is a business capability where an organization can create and realize value from data and artificial intelligence (AI) assets. A value exchange system built on data products can drive business growth for your organization and gain competitive advantage. This growth could be internal cost effectiveness, stronger risk compliance, increasing the economic value of a partner ecosystem, or through new revenue streams.
Perficient Digital Transformation
NOVEMBER 14, 2023
Troubleshooting image update issues in Sitecore can prove to be a complex task, as various factors could contribute to the problem. We recently encountered an issue where, after updating the “Sitecore Images,” our local project instance stopped working. In order to resolve the issue, we attempted multiple possible solutions, including those available on the internet, but initially were not able to identify the root cause of the problem.
The Global Small Business Blog
NOVEMBER 17, 2023
©iStock/jacoblund Smaller technology companies are Europe’s “hidden champions” that need to be connected to develop alternative solutions to the big tech companies, Secretary General of the European DIGITAL SME Alliance Sebastiano Toffaletti told Euractiv. For Toffaletti, there is a misconception that everything is owned and invented by Google, Amazon, Microsoft, and other Big Tech companies.
inDinero
NOVEMBER 13, 2023
In August 2023, the Department of Labor proposed changing pay thresholds governing exempt vs. non exempt employees from protections under the Fair Labor Standards Act (FLSA). Should the change proceed, 3.4 million additional employees could be entitled to overtime pay. This change is not something for startups and small businesses to take lightly. Misclassifying employees as exempt can be an expensive headache for business owners.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
IBM Services
NOVEMBER 14, 2023
In today’s hyper-competitive digital landscape, the rapid development of new digital services is essential for staying ahead of the curve. However, many organizations face significant challenges when it comes to integrating their core systems, including Mainframe applications, with modern technologies. This integration is crucial for modernizing core enterprise applications on hybrid cloud platforms.
Perficient Digital Transformation
NOVEMBER 14, 2023
Data privacy has become an increasingly complex subject, especially with the introduction of the California Consumer Privacy Act (CCPA) and similar regulations emerging in other states. Non-compliance with these regulations can result in hefty fines, as seen with Sephora’s recent $1.2 million penalty. The Growing Need for Consent Management The proliferation of privacy laws and regulations worldwide has led to a multitude of compliance deadlines.
The Global Small Business Blog
NOVEMBER 16, 2023
©iStock/FeelPic Labels that get their start outside of major fashion hubs are leveraging their local identities and a strategic approach to wholesale to gain international followings. Key insights: Brands outside of cities like Paris and New York often struggle to build a reputation beyond their local markets. Post-pandemic digitalisation, including the proliferation of Zoom and online shopping, has made it easier for designers to reach buyers, VIP clients and other tastemakers.
Everest Group
NOVEMBER 17, 2023
Gain insights into the foremost expectations of healthcare providers concerning patient engagement platforms.
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HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?
IBM Services
NOVEMBER 15, 2023
IBM watsonx is changing the game for enterprises of all shapes and sizes, making it easy for them to embed generative AI into their operations. This week, the CEO of WellnessWits, an IBM Business Partner, announced they embed watsonx in their app to help patients ask questions about chronic disease and more easily schedule appointments with physicians.
Perficient Digital Transformation
NOVEMBER 15, 2023
Perficient’s Generative AI Lab, part of our larger Generative AI Innovation Group, is consistently exploring and implementing use cases for generative AI and helping clients operationalize it with policies, advocacy, controls, and enablement. One use case organizations can consider is augmented research for sales prospecting, which allows sales professionals to find valuable prospects quickly and generate personalized and effective sales reports and outreach content.
Zinnov
NOVEMBER 14, 2023
The Automation age is here. With the rise of AI like ChatGPT, we’ve entered a brave new world brimming with possibility. But how do we adapt? In this podcast episode, Vijay Thomas, CEO of Tangentia, charts a course through the unmapped frontier of Intelligent Automation. He reveals his global boutique approach to Automation, blending worldwide delivery with a boutique touch.
Everest Group
NOVEMBER 16, 2023
With its first-ever AI Top 50 list, Everest Group recognizes the exceptional business performance of AI technology providers globally. This valuable ranking serves as a useful tool for enterprise decision-making and provider comparisons. Continue reading to learn more about the leading AI-first providers featured, as determined by Everest Group’s comprehensive research.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
IBM Services
NOVEMBER 13, 2023
Over the last decade, solid-state drives (SSDs) have become the top choice for many compute environments because of their better read/write speeds and lack of moving parts when compared to hard disk drives (HDDs). However, with many options to choose from, finding the right fit for your needs can be challenging. In this post, we’re going to look at one of the most widely used types of SSD, the M.2, and the most popular (and fastest) protocol available for connecting SSDs to motherboards, n
Perficient Digital Transformation
NOVEMBER 15, 2023
What makes a consumer buy a product from one brand over another? The answer used to be brand loyalty and quality of product, but the landscape for consumer goods companies has recently flipped upside down. Anymore, consumer goods companies gain and retain loyalty from customers because of the experiences they provide. Thankfully, generative AI has brought about the acceleration of experience creation and allowed companies to dive into new levels of personalization.
SEBPO
NOVEMBER 17, 2023
“There were gasps at how large the SEBPO Team is now and how much they do to make our day-to-day easier and the business function.” – VP, Ad Operations Total 0 0 0 0 Case Study Retail Media Scaling to New Regions A Retail Media AdTech provider was seeking traction with brands in the US. The client was familiar with outsourcing and vetted several suppliers.
Everest Group
NOVEMBER 17, 2023
Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. While once a potent force, the XLA has lost its power as enterprises have transitioned to a penalty-only model, essentially reducing it to a standard service level agreement (SLA). Delve into the ramifications of this change and the potential dangers it poses to enterprises in this blog. “ Employee experience is critical to the success of any organization.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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