Automation Anywhere
AUGUST 19, 2021
You’ve been invited to become a citizen developer in your company. If you go online, you’ll find lots of articles about citizen development. In a nutshell, citizen developers are usually nontechnical employees such as business users or subject matter experts who learn how to build intelligent automation software bots to handle their workflows. Here’s why citizen development is a good thing for you.
Groove Technology
AUGUST 19, 2021
Customer. Our customer is a Vietnamese bedding brand providing bedding products with the concept of minimalism. Challenge. The customer already had a website, but it had not worked effectively, and they wanted to move to Shopify platform. Because of the minimalism concept, the customer asked Groove Technology to design their online store with simple, neat & clean theme.
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VXI
AUGUST 17, 2021
Nothing quite defines the future of customer service than customer experience agility. Agility, in terms of physiology, is defined as an ability to change the body’s position efficiently and requires the integration of isolated movement skills using a combination of balance, coordination, speed, reflexes, strength, and endurance. Transposing this to the Business Process Outsourcing (BPO) industry terms, customer experience (CX) agility is the ability of the service provider to swiftly mobi
Wirtek
AUGUST 19, 2021
Agile was born as an alternative to the process and document-heavy way of developing software that relied on intense planning, such as Waterfall. The big problem was that planning and documenting took away focus from what really matters - delivering quality to customers. There was no outside feedback from end-users or customers until the very end of the development process.
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In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.
Balbelforce
AUGUST 19, 2021
Customer experience has a significant impact on your brand. In fact, customer experience is your brand. Getting it right means customers who’ll stick with you, buy more, and recommend your service. Getting it wrong is just as impactful – customers are quick to leave if the experience doesn’t meet their expectations. How do businesses get CX right? These days, the majority of businesses know they need to make customer experience someone’s job.
Groove Technology
AUGUST 19, 2021
Customer. Our customer is an eyewear brand for women based in London. Challenge. The target customers of the brand are modern, busy women. Therefore, the online store also needed to reflect the brand’s identity. Their existing online site did not fully reflect their image, so they needed Groove Technology to upgrade the design. Technologies. React Native, Shopify, Node.JS, MongoDB.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Bydrec
AUGUST 18, 2021
Since the software development process is often long and involved, companies like Bydrec utilize a system development life cycle to organize a project with greater efficiency and quality. A system development life cycle (SDLC) is a project management model that employs system development strategies and oversees a project from conception to employment to general maintenance.
V-Soft Consulting
AUGUST 17, 2021
Starting your RPA journey can be challenging, and being completely aware of the initial steps in an RPA implementation will set you up for success in achieving automation. One of the world’s leading research and advisory companies, Gartner, has developed a three-step process to help companies like yours begin the RPA journey.
Groove Technology
AUGUST 19, 2021
Customer. The customer, a company based in Australia, provides hand tools such as ratchets, sockets, wrenches, … Challenge. The customer wanted to boost their online business, especially with heavy tools. They asked Groove Technology to fix the speed problem of their website for better user experience. Technologies. React Native, Shopify, Node.JS, MongoDB.
Microsourcing
AUGUST 16, 2021
Times of disruption and change can be uncomfortable. Over the last few years, the need for innovation has become essential and digital disruption opportunities are helping businesses stay competitive. Examples include adopting artificial intelligence (AI) to drive customer experience strategies and automation in B2B sales campaigns.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
NoonDalton
AUGUST 18, 2021
At this point, nobody wants to read another blog about Covid-19 or Brexit. But when it comes to UK outsourcing, there are some changes on the horizon worth mentioning. . As if Brexit hadn’t put businesses under enough pressure, the Coronavirus (with new variants) has had an impact on the modern workplace. For nearly 2 years, companies have had to adopt an “adapt and survive” type of mantra.
V-Soft Consulting
AUGUST 16, 2021
For businesses to stay relevant, efficient, meet dynamic customer trends, and promote innovation, they're turning to digital transformation solutions, especially in such a digital era. One of the complex challenges many are facing, though, are transitioning from and dealing with legacy systems.
Groove Technology
AUGUST 19, 2021
Customer. Our customer is an Australian company and their products are storage items for bathroom, laundry, kitchen, bedroom,… Challenge. The customer was a start-up, and they were struggling in defining the main theme for their online store. They asked Groove Technology to pay much attention to the design theme and highlight the main features of their products.
Offshore India Data Entry
AUGUST 18, 2021
The COVID-19 pandemic has pushed finance companies to adjust their style of working quickly and in the future. When the global epidemic transformed into an economic catastrophe, tremendous unemployment and social discontent were generated. Amid all these global pandemics, Western firms were seemed increasingly reliant on outsourcing services to BPO companies function their important back-office tasks and lead their firms smoothly.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Simplr
AUGUST 20, 2021
At a certain point in a business’s growth, outsourcing becomes a necessity. With the demands of the “NOW Customer” higher than ever, customer service is at the forefront of every business model. The economic benefits of high-quality customer experiences include an increase in revenue , longer customer lifetime value, and a better chance of outperforming the competition.
V-Soft Consulting
AUGUST 17, 2021
With digital transformation being embraced by industries, and exponential growth in the fields of Artificial Intelligence (AI) and Machine Learning (ML), businesses are changing the way they operate. In the manufacturing sector, the Industry 4.0 revolution is bringing in many changes. Advancements in automation technology and large-scale adoption of IoT devices in industrial settings is leading to a data explosion, which can be used to increase speed, flexibility and production in manufacturing
comeMakeit
AUGUST 18, 2021
We’ve been working with Integrated Workspace Management Systems (IWMS) companies for many years, building and customizing their products and platforms for corporate real estate and facilities managers. But never before have we witnessed such drastic changes in our work and workspace management systems. Innovations are changing our workspaces and their management systems as a response to the pandemic.
Automation Anywhere
AUGUST 16, 2021
Orchestration can be defined in many ways. When one thinks about the term, the musical definition often comes to mind. In that context, it can be defined as the arrangement of a musical composition for performance by an orchestra that results in a harmonious rendering for the audience to enjoy. Businesses can enjoy another type of harmonious rendering brought about by process orchestration.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
NoonDalton
AUGUST 16, 2021
Modern technology has revolutionized almost every aspect of our lives. Lightning-fast satellite internet, instant communication, automation. Technology has also impacted every professional field – and outsourcing is no different. . Businesses have been using Business Process Outsourcing (BPO) for years, as a means of cutting costs and improving efficiency.
OpenAccess BPO
AUGUST 18, 2021
The on-demand Gig Economy is here to stay. While it grew steadily over the past decade, the COVID-19 global pandemic has cemented its staying power. Many of those who became unemployed due to the crisis found themselves dabbling in the freelancer industry. Meanwhile, the rise of work-at-home practices propelled demands for better work-life integration from […].
Mercans
AUGUST 16, 2021
The global PEO Service market size is projected to reach $1243.6 million by 2027, up from $511.5 million in 2020. Trends in the way we work and how companies are evolving and expanding mean that this accelerated growth isn’t likely to slow down any time soon. But what exactly is a PEO and why is there such demand for them? Simply put, a PEO—or professional employer organization—is a company that handles the administrative and legal tasks surrounding employment on behalf of a company.
Automation Anywhere
AUGUST 20, 2021
Do you know that a lack of effective change management is the leading cause of Robotic Process Automation (RPA) failure? According to the Global IA Report by the Shared Services and Outsourcing Network (SSON), 44% of enterprises—a plurality—reported that was the case. What is change management? As we explained in an earlier blog, “Choosing a SaaS Technology Partner for Enabling Change Management ,” change management can take many forms.
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HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?
Provana
AUGUST 19, 2021
We recently caught up with Sara Woggerman and Mike Frost on our webina r, ARM Disruption – Are you Reg F Ready ? Th roughout the discussion, we touched on themes like assessing your Reg F risk appetite, making the switch to self-service collections, how to compete with new entrants and digitally native agencies, what to do with the Hunstein decision and more.
Airswift
AUGUST 15, 2021
A well managed global compliance program is essential to smooth international business operations. For organisations operating across multiple international locations, global compliance is a significant factor that must be considered to ensure your business runs as smoothly as possible.
Globalization Partners
AUGUST 20, 2021
Over the course of the past decade, U.S.- owned companies have begun flooding into Latin America, but hiring in Brazil often inspires raised eyebrows when they see what it will cost to dip a toe in the water. As the largest and most populous country in South America and the eighth-largest economy in the world, Brazil is an attractive place for companies looking to expand globally.
Premier BPO
AUGUST 17, 2021
PAKISTAN BUSINESS PROCESS OUTSOURCING COMPANIES CAN BE A DIFFERENTIATOR FOR YOU IN TERMS OF QUALITY, EDUCATION, CULTURE, AND COST. Offshore Outsourcing to Pakistan is the value-added key differentiator you should consider when choosing an Asian Outsourcing destination in 2021-2022. Ranked high among the top emerging digital hub destinations by a Kearney 2019 report, Pakistan surpasses well-established Asian outsourcers like India, China, and the Philippines in terms of financial viability.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Transperfect
AUGUST 17, 2021
From Apple TV+ to Zoom, video platforms have experienced phenomenal growth since the beginning of the pandemic. Viewing of video content has surged since March 2020. Audiences have sought entertainment from the likes of streaming platforms such as Netflix, Amazon Prime Video, and Disney+; human interaction via Zoom; information and escapism through YouTube; and community from Instagram and TikTok.
Akorbi
AUGUST 18, 2021
Are you operating in a part of the United States where you’re seeing an influx of immigrants? Do you know the laws and programs when hiring an immigrant? Do you or someone in your company speak their language? If you’re asking yourself these questions, you will likely need a company like Akorbi for communication and compliance. In today’s blog, we will explain why.
.orgSource
AUGUST 17, 2021
Artificial intelligence has moved into customer service departments. Whether it’s Alexa, Watson, or Hal, you can’t visit a website without a super-friendly little bot popping up on the right side of your screen. We are accustomed to the convenience of getting questions answered immediately. Associations haven’t been so quick to jump on the AI bandwagon. […].
Zinnov
AUGUST 17, 2021
By Pari Natarajan, CEO, Zinnov. The pandemic has unlocked a ‘bold’ new mindset in leaders across the globe. Having not just survived but thrived in what could be called one of the most disruptive two years in recent times. Leaders are now more ready than ever to unlock new paradigms of talent, technology, and operating models for their businesses. However, in a post-pandemic world, when every company has tasted the power of digital – the growth wars are logically going to become more intense.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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