The Global Small Business Blog
JUNE 26, 2024
©iStock/metomorworks For those new to globalization, it is a term used to describe the increasing connectedness and interdependence of world cultures and economies. National Geographic gives us an education on when globalization began, and the benefits and disadvantages of globalization.
Intelligent Sourcing
JUNE 23, 2024
The perception of outsourcing as a mere cost-cutting tactic is a relic of the past. Today’s BPO industry is a £100 billion powerhouse whose growth trajectory is nothing short of seismic. Take the IT outsourcing industry, set to grow to a value of £117 billion by 2027 at a compound annual growth rate (CAGR) of […] The post The BPO Revolution: How Outsourcing is Evolving to Accelerate Business Growth appeared first on Intelligent Sourcing.
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Intelligent Sourcing
JUNE 26, 2024
Latest opinion piece by Mark Hillary How do we make sense of the world and how fast it is changing? I can remember buying a book called ‘Faster’ way back in 1999. It was the American science writer James Gleick talking about the exponential change taking place at the turn of the millennium. Now it […] The post What Is the future for work in a world of uncontrolled war and exponential AI?
The Global Small Business Blog
JUNE 25, 2024
©iStock/hirun Gartner predicts that by 2027, chatbots will play a major role in customer service for 25% of companies. For marketplace owners, it's an opportunity to engage with their online audience in real-time. There are three types of technology to meet the challenges of the industry: Based on artificial intelligence Rule-based Hybrid Learn about all the other top digital marketplace trends 2024.
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In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.
Amzur
JUNE 27, 2024
Introduction Starting a business used to require a large investment in servers and software. Now, cloud solutions provide a more cost-effective way to get started. Amidst the rush to migrate to the cloud, it’s important to carefully consider whether a cloud-first, cloud-ready, or cloud-only approach is best for your business. This blog will help you decide which strategy will give your business the best competitive edge.
31 West
JUNE 28, 2024
We live in a world where people don’t just expect personalized messages from their favorite brands, but they want the entire shopping experience tailored to their unique needs. Receiving the right message at the right time is a key marketing strategy for businesses. However, connecting with your customers through the right channel is equally important.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
The Global Small Business Blog
JUNE 22, 2024
©2024 Laurel J. Delaney. All rights reserved. "Right or wrong, the customer is always right.
Groove Technology
JUNE 27, 2024
Introduction to Sanity Testing Sanity testing is a subset of regression testing that focuses on verifying specific functionalities after making minor changes or bug fixes in the software. Unlike comprehensive testing, sanity testing aims to check whether the recent changes have not adversely affected the existing features. This quick, targeted approach ensures that the core functionalities remain intact before moving on to more detailed testing phases.
Perficient Digital Transformation
JUNE 27, 2024
In 1968, psychiatrist Stephen Karpman modeled what he called the Drama Triangle. With this, he illustrated dysfunctional mindsets that can derail social interactions. The three roles defined in this model are the rescuer (hero), persecutor (villain), and victim. This is another view of the lies we tell ourselves. Since the dawn of history, we’ve loved stories.
Amzur
JUNE 25, 2024
The race for digital transformation is on, and AI-driven low-code platforms are emerging as the clear front-runners. From a u tomating appointment scheduling, streamlining patient care and insurance claim processing in healthcare to optimizing financial processes, these innovative platforms are revolutionizing how businesses build applications across industries.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
The Global Small Business Blog
JUNE 28, 2024
©iStock/krblokhin International Monetary Fund (IMF) chief Kristalina Georgieva recently urged U.S. policymakers to take advantage of the U.S. recovery from the pandemic and pay off the deficit. Georgieva said policymakers should put the U.S. national deficit on a “decisive downward path,” in part to ensure investors do not start losing interest in U.S. treasuries.
Groove Technology
JUNE 27, 2024
Introduction to Sanity Testing Sanity testing is a subset of regression testing that focuses on verifying specific functionalities after making minor changes or bug fixes in the software. Unlike comprehensive testing, sanity testing aims to check whether the recent changes have not adversely affected the existing features. This quick, targeted approach ensures that the core functionalities remain intact before moving on to more detailed testing phases.
Perficient Digital Transformation
JUNE 28, 2024
If you are using ServiceNow as your IT service management platform, you might want to make your catalog items searchable in Microsoft Search. Microsoft Search is a unified search experience that helps you find what you need across your organization, including files, sites, people, and more. By connecting your ServiceNow catalog items to Microsoft Search, you can enable your users to find and request them directly from the Microsoft 365 apps.
Premier BPO
JUNE 28, 2024
Have you noticed a shift in customer interactions lately, especially those received through the various digital platforms? A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016. 1 The CX downfall is a significant challenge for C-suite leaders, who must prioritize customer focus and identify areas of improvement.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
The Global Small Business Blog
JUNE 24, 2024
©iStock/Drazen Zigic What's affecting me, my clients, my colleagues and other global small business owners: How small business owners make it happen. Impact in action. Small business owners spot opportunities to boost productivity. Quote of the week: "Supporting small businesses is not just about commerce, it's about community." – Michael Dell, Founder of Dell Technologies Global Small Business Study surveyed the owners and IT decision makers at small businesses across six countries to discover
Everest Group
JUNE 27, 2024
UK Banks Ramp Up Digital Banking Services and Redefine Operations. What are the Implications for the Outsourcing Industry? Facing macroeconomic challenges and shifting consumer demands, UK banks are reimagining their operations to stay competitive. This transformation involves cost-cutting, digitalization, and a focus on core business areas. The restructuring opens new opportunities for the outsourcing industry as banks seek third-party support to drive efficiency and innovation.
Globalization Partners
JUNE 28, 2024
Including benefits in kind, or non-cash, supplemental benefits in your global expansion strategy can improve employee engagement, talent retention, and business outcomes. With the right Employer of Record (EOR) solution, companies can access the tools and expert guidance to streamline global HR, payroll, benefits, and more – quickly and compliantly.
Premier BPO
JUNE 28, 2024
As per Premier BPO’s insights from the Forrester report , the consumer perception of CX quality is significantly declining, especially regarding effectiveness, ease, and emotional connection. 1 The CX downfall is a significant challenge for C-suite leaders, who believe investing heavily in AI across virtually every stage of the customer journey can improve CX quality.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
The Global Small Business Blog
JUNE 27, 2024
©iStock/4045 A lawsuit filed by State Attorney General Tim Griffin in Cleburne County is targeting the holding company of an online shopping service, Temu, and its business dealings, citing consumer privacy risk as a byproduct of the company making a profit. "While this is my [says Griffin] first state lawsuit against Temu over its deceptive trade practices, it is not the first time Temu's tactics have been called into question.
Everest Group
JUNE 24, 2024
Saudi Arabia is rapidly emerging as a global leader in artificial intelligence (AI ) and generative AI (gen AI) innovation. Read on to learn how the nation is making substantial investments to become a pioneer in the AI landscape, attracting significant attention from global tech and investment communities. The Kingdom of Saudi Arabia has been historically dominated by its O&G industry and, until quite recently, was not perceived as a tech-savvy nation.
Perficient Digital Transformation
JUNE 28, 2024
Hello Trailblazers… As you all know, Salesforce, as a versatile customer relationship management (CRM) platform, provides a variety of features to manage different- different business needs. One such feature is the “Person Account,” designed for businesses that interact directly with individual consumers rather than companies. So, this blog will provide an in-depth understanding of Person Accounts in Salesforce, exploring their structure, benefits, setup, and best practices for effec
Intelligent Sourcing
JUNE 28, 2024
The greatest awards programme in the European customer contact industry. For more information visit www.ecccsa.com The award-winning European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to […] The post European Contact Centre & Customer Service Awards (ECCCSAs) 2024 appe
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HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?
Working Solutions Outsourcing
JUNE 27, 2024
As customer expectations change and technology advances, exceptional customer service has emerged as a necessity to ensure brand success. High-end brands thrive on their ability to provide personalized, exclusive, and extraordinary service that meets the high expectations of their discerning customers.
Everest Group
JUNE 27, 2024
Live Webinar APAC CME Enterprise: IT Outsourcing as a Strategic Lever June 27, 2024 | 11 a.m. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 3 p.m. ACT Stagnant revenues and the increasing cost of services are challenging Asia Pacific (APAC) businesses in the Communication, Media and Entertainment (CME) vertical. To tackle a difficult business environment and more structural issues across the industry, CME enterprises are increasingly turning to IT outsourcing as a strategic lever to aid in transformatio
Perficient Digital Transformation
JUNE 28, 2024
Following best practices for KPIs (key performance indicators) is an essential start for any marketing initiative, but it’s often an overlooked step. Let’s look and why KPIs are so important and some practical advice that can help you incorporate, and get value from, your KPIs. What is a KPI? KPIs and goals often get muddled in the heat of a project.
Blue Ocean
JUNE 27, 2024
The contact center is ever evolving to meet the shifting expectations and habits of today’s customers. That’s why we like to regularly tune in to experts from the world of customer experience to find out what’s new. We checked in with some of the top thought leaders for their most recent thoughts about customer experience trends. Read on! What Happens to CX When the Whole Company Is Aligned Customer experience is a front-and-center topic for the contact center… but excellent CX depends on the en
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
Working Solutions Outsourcing
JUNE 27, 2024
Mastering the art of customer engagement is essential for luxury brands. These brands thrive on their ability to create memorable, personalized experiences that resonate deeply with their clientele. This level of engagement goes beyond mere transactions; it involves understanding and anticipating affluent customers’ unique desires and expectations.
Everest Group
JUNE 27, 2024
Event Moderator Wellbeing in the Age of AI - Challenges and Solutions June 27, 2024 Catch Everest Group Practice Director, Abhijnan Dasgupta as he explores the impact of generative AI on moderator wellbeing, including the role it will play in the wellbeing lifecycle, and discusses the future of wellbeing in Trust and Safety (T&S). With generative AI causing an increase in the volume and complexity of content to be moderated, there is a need to enhance wellbeing efforts for content moderators
Perficient Digital Transformation
JUNE 28, 2024
This blog was written by both Megan Mueller Jensen and Randy Roosekrans , supporters and committee members of PRISM, Perficient’s Employee Resource Group for our LGBTQIA2S+ colleagues and allies. As cisgender straight people in a professional setting, we believe it’s our responsibility to do our best to support our LGBTQIA2S+ colleagues. We are longtime allies, advocates, activists, and parents of gay kiddos, and we want to share a few things we’ve learned over the years about making our w
Zinnov
JUNE 27, 2024
Private Equity firms can be powerful engines propelling companies to new heights, but mismanagement risks serious breakdowns and job losses. In this episode of the Decoding Private Equity series, Gary Greenfield, Managing Director of Zagent, brings 40 years of experience from across Private Equities and PortCos to his conversation with Nilesh Thakker, President at Zinnov.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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