Immedus
MAY 19, 2021
Prior to the pandemic, remote working was definitely “a thing” but not on the scale we’ve all experienced for more than a year. Then the lockdowns began, and circumstances changed swiftly and dramatically. Suddenly everyone was working from home, their commute replaced with a stroll into the living room and their colleagues now family and the occasional, and in some instances, celebrated, dog or cat.
Automation Anywhere
MAY 19, 2021
Your human resources department (HR) is more than ready for an automation overhaul. HR professionals are overwhelmed with paperwork. Much of it is rife with red tape because of compliance mandates regarding employment law and all the personally identifiable information (PII) that is routinely collected and stored. Everything has to be signed, dated, completed, and securely filed.
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V-Soft Consulting
MAY 21, 2021
Over eight days, ServiceNow packed more than 500 sessions, keynotes, and workshops into the digital Knowledge 2021 experience. Here are the top themes and updates we are excited about. The new phrase "let's workflow it" was shared many times, acknowledging the company's ability to solve any problem — from vaccine distribution to bank loan automation — by breaking down the process and rebuilding to a more streamlined and automated workflow that ultimately makes life easier and more efficient for
VXI
MAY 19, 2021
In a COVID era, customer service should not just be good; it must be excellent, and BPO services are more important now than ever. Additional services are demanded from various industries with increased customer complaints brought about by the pandemic on top of that. The global pandemic has coerced significant changes in the BPO sector, and one of which is the transition of workers from work-at-site to work-at-home.
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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive
inDinero
MAY 21, 2021
Did you know your business could qualify for a ‘sweet’ tax credit. Does your startup or small business spend money on trial-and-error activities to create a new product or improve a process? If that sounds like your business, the R&D tax credit and the payroll tax offset should absolutely be part of your tax strategy. The R&D tax credit wasn’t always available to small businesses.
Automation Anywhere
MAY 18, 2021
Robotic Process Automation (RPA) is maturing now to the point where companies want the option of deploying it in the cloud. As IT Central Station members who use Automation Anywhere report, the cloud can be advantageous for RPA because it provides the flexibility and scalability that suit many automation strategies. Cloud use cases IT Central Station community is putting cloud-based RPA to work across a wide range of use cases.
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
V-Soft Consulting
MAY 20, 2021
Automation transforms legacy processes and drives digital transformation. To drive automation efforts, RPA has been a main strategy for many business functions to drive efficiency at optimal costs. One such critical business function is Governance, Risk, and Compliance (GRC). The Enterprise Governance, Risk Management, and Compliance Market was valued at $31.95 billion in 2020 and is projected to reach $71.56 billion by 2027, according to GlobalNewsWire.
Transparent BPO Outsourcing
MAY 17, 2021
Economic Cycles Can Predict the Typical Customer Service Gap By Scott Newman, CEO, Transparent BPO With tireless regularity, the customer care sector is undergoing its predictable feeding frenzy. Once every decade, large, global corporations with thousands of agents spread throughout countless time zones consume smaller, midsized customer care providers.
Automation Anywhere
MAY 21, 2021
If your business is using SAP software for back-office processes, intelligent automation combining Robotic Process Automation (RPA), artificial intelligence (AI), and machine learning (ML) can accelerate and streamline those processes. It can save time and effort and reduce errors associated with handling manual, repetitive tasks. And intelligent automation can free up SAP users for higher-value work.
WebCreek
MAY 21, 2021
Digital Transformation might seem to be a newly trending topic, but it began to emerge in the early 1990s, with the widespread adoption of the personal computer, the digitalization of data, and the advancement of computing processors. By 2019, however, Digital Transformation had become the number one priority of IT initiatives worldwide. And the number of companies participating in the change is only expected to increase, with spending on Digital Transformation set to reach $2.3 trillion globall
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Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!
Mercans
MAY 16, 2021
Egypt – Comprehensive Health Insurance Law No. 2 for 2018. Mercans, a leading Egypt payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published a new Egypt payroll outsourcing alert. Subscribe to Mercans’ Egypt payroll outsourcing alerts to ensure that you are always up-to-date with the latest regulatory changes in Egypt labor and payroll compliance requirements.
Magellan Solutions
MAY 21, 2021
Why opt for call center companies outside your borders? The Philippines is already dubbed as the Call Center Capital of the World. This is being supported by employees who have proven their talent and skill. For outbound services, our trained agents help you make many calls in a day. Furthermore, our sales expertise and customer service allow you to understand your prospects’ needs.
Velocity Global
MAY 21, 2021
Companies that work with independent contractors enjoy tremendous benefits—and take on sizable risks. When companies misclassify workers as independent contractors rather than employees, they open themselves up to devastating financial and operational consequences. . Compounding the problem is the fact that there is no one set of rules that determines whether a worker is an independent contractor or an employee.
Mattsen Kumar
MAY 20, 2021
Contact center managers rely on the Average Speed of Answers to critically assess agent’s efficiency, and performance. As a key performance indicator, the Average Speed of Answers also helps in assessing the ease with which customers were able to access support by a human agent. With contact centers aiming to offer quality support, generate more sales and drive revenue, measuring and improving on KPIs like Average Speed of Answer is crucial.
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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.
Neeyamo
MAY 20, 2021
Severe acute respiratory syndrome Coronavirus-2 (SARS-CoV-2) * that’ll take me some time to memorize * a.k.a COVID-19, has brought us to the face of unprecedented uncertainty posing as a tremendous threat to public health, food systems, the world of work, and the global community. A multitude of enterprises is battling an existential danger. Almost 50% of the world’s 3.3 billion labor force are at risk of losing their livelihoods.
Magellan Solutions
MAY 21, 2021
In case you have not realized, eCommerce Outsourcing has many contradictions. But should you avoid it? The answer is a big NO. Instead, you should understand and follow it. What is a contradiction, anyway? Contradiction is a combination of statements, ideas, or features of a situation that are opposed to one another. The business world is full of contradicting ideas, terms, processes, goals, and laws.
Hyland
MAY 19, 2021
In part two of this series, we look at how embracing a digital transformation journey empowers your organization to get stronger and win. Repeatedly. The post Growing into the future, part 2: Growing STRONGER <span style='display: block;font-size: 55em;line-height: 1.3em;font-weight: 100;;'>How Michael Jordan and the Chicago Bulls went from mediocrity to a dynasty by growing stronger — and how your organization can apply the lessons they learned.</span> appeared first o
Mattsen Kumar
MAY 18, 2021
Techcrunch’s report says “COVID-19 accelerated e-commerce adoption by 5 years”. The story highlights how customers in retail stores decreased by 25% in Q1, 2020, and by 75% in Q3, 2020. What the research fails to point out is “increased competition among e-commerce players”. While the number of players has grown, spending on e-commerce has increased by 40% and industrial funding touched new heights, customer churn has also increased.
Speaker: Joe Sharpe and James Carlson
Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.
Velocity Global
MAY 18, 2021
No matter the size of your company or what industry you operate in, your data is constantly at risk. Hackers breached a staggering 37 billion user records in 2020, a 141% increase from 2019. The typical data breach costs a company $3.86 million, with costs swelling to $4 million for companies with remote workforces. . Some breaches force companies to pay ransom to hackers.
Magellan Solutions
MAY 20, 2021
What is sales outsourcing. Scalability, speed, and focus are essential. This is where outsourcing sales is a proven way for companies to drive revenue. So what is sales outsourcing? Sales outsourcing allows you to take advantage of untapped opportunities. You leverage more salespeople through an outsourcing partnership. Forward-thinking partners and experts help with the latest outsourcing trends such as: Increased cyber security measures.
Hyland
MAY 18, 2021
In part one of this series, we look at how your organization needs speed to keep up with the ever-increasing pace of business. The post Growing into the future, part 1: Growing FASTER <span style='display: block;font-size: 55em;line-height: 1.3em;font-weight: 100;;'>How Michael Jordan and the Chicago Bulls went from mediocrity to a dynasty by growing faster — and how your organization can apply the lessons they learned. </span> appeared first on The Hyland Blog.
https://www.hcmworks.com/blog
MAY 18, 2021
Knowing the right pay rate for sought-after positions in your industry is an important part of remaining competitive. However, when hiring new talent or opening new positions, it can be hard to accurately define compensation. If employees or contract workers believe that their payment is below the industry average, it may cause them to be reluctant to accept the job or cause them to seek employment elsewhere.
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In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.
IBM Business Partners
MAY 17, 2021
For IBM® Business Partners and Independent Software Vendors (ISVs), a hybrid cloud approach opens a significant opportunity to deliver new revenue streams and create value for clients. IBM is announcing the IBM LinuxONE Partner Network (LPN), a new IBM PartnerWorld® initiative, part of the Build track. LPN helps ISVs accelerate deployment of applications on IBM LinuxONE, which provides innovative data privacy, security and cyber resiliency capabilities – all delivered with minimal downtime.
Magellan Solutions
MAY 20, 2021
Top platforms for webshop outsourcing. You have to be design savvy and an expert in programming. These jobs are better left with the experts. After all, this is where customers will make their orders. You want to make sure that their experience is a positive one. In addition, you need to figure out the best eCommerce platform for your business. Physical stores and online storefronts.
Customer Serv Outsource Smarter
MAY 17, 2021
Encouraging signs of an economic recovery are visible across the U.S. — cities and states are easing restrictions amid widespread vaccinations, businesses are reopening, the housing market is booming, retail sales are strong, and consumers are eager to spend.
Influx
MAY 15, 2021
View all case studies. Ready to try Influx? Contact sales. About Karbon. Karbon is a next-generation collaborative work management software for accounting firms to combine emails, discussions, tasks, and workflows. The California-based company has raised nearly $21m in funding. Influx team setup: 24/7 support. Live chat. Support as a Service across 3 regions.
Advertiser: Paycor
HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.
Vilmate
MAY 18, 2021
The post Corporate Social Responsibility: Tips from Vilmate appeared first on Nearshore Software Development Company in Ukraine - VILMATE.
Magellan Solutions
MAY 18, 2021
How Outsourcing Enhances These 4 B2B Telemarketing KPIs. B2B Telemarketing has been an effective marketing strategy for every company in the past couple of decades. They take advantage of the fact that all of their potential customers use cellphones on a daily basis. In fact, 95% of Americans own at least one mobile device. This feature is also a great tool to reach out and introduce your product.
Avasant
MAY 20, 2021
Press Releases. Avasant’s Empowering Beyond Summit to Focus on Holistic Approach to Digital Transformation. Los Angeles, May, 2021. Avasant will host its Empowering Beyond: Transcending Digital Summit in a uniquely immersive environment, which will feature inspiring keynotes, interactive panels, innovative demos, private social lounges, fireside chats, and more.
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Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.
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