Sat.Feb 06, 2021 - Fri.Feb 12, 2021

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What is BPO (Business Process Outsourcing)?

Redial

Businesses worldwide are continuously looking to improve their processes while ensuring that the cost involved is sensible enough to put things in motion, BPO Services are crucial in giving you the advantage you need in a competitive world. When considering the next steps in growing your business, there are vital factors to put onto the table, easily accomplished by the right BPO Company and their services.

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Automation in HR—Optimize Onboarding with Bots

Automation Anywhere

Human Resources (HR) is a critical strategic function in a modern-day enterprise that is regularly evolving, adapting to the corporate world's ever-changing landscape. With evolution comes new HR processes that can be long, tedious, and time-consuming in the initial stages of framing them. In their current form, all HR processes can be categorized into four stages, namely: talent management, compensation and benefits, training and development, and compliance.

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Philippine IT-BPOs to Support Property Sector Recovery

SourceFit

The Philippines’ real estate and property industry showed signs of early recovery after taking the brunt of the COVID-19 pandemic disruptions. Projected expansion of Philippine IT-BPOs (information technology-business process outsourcing) in business districts in and outside Metro Manila would boost the market even further. Outsourcing Business Functions to Philippine IT-BPOs.

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Why Integrate AP Automation with Your Media Planning Software

IPS

Buying ads doesn't sound so hard. But the reality of paid media is much different.

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The HR Leader’s Workforce Management Guide

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

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If digital transformation is a journey, what’s the destination (and are we there yet)?

Hyland

Digital optimization is great, but it’s only the starting point for the journey you need to take to meet your customers in the digital world. The post If digital transformation is a journey, what’s the destination (and are we there yet)? appeared first on The Hyland Blog.

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Choosing an RPA Champion

Automation Anywhere

When our customers and partners start their automation journey, they can quickly scale up to 5, 10, then 50 bots, and then the question we often hear is, “How can we leverage this automation capability across different teams or divisions, or even across the entire company?” Consider automation champions —those sparkling gems in your organization who have already worked on automation, who are passionate about what they do, and about the benefits automation has brought to them.

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Key Trends Shaping The Workforce Of The Future – Kevin S. Parikh Featured in Forbes

Avasant

The post Key Trends Shaping The Workforce Of The Future – Kevin S. Parikh Featured in Forbes appeared first on Avasant.

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Why The Philippines have the Best Order Taking Call Center?

Magellan Solutions

Are you considering getting an order taking call center? But you worry that you might not get the best? Why not outsource it to the Philippines? When we say order-taking , we mean the service of recording down customer’s orders. Although it sounds so effortless when we define it, it’s actually a very complicated task. You have to consider many things, and you need to have a laser focus on details.

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Video – International payroll and managing international operations

UnaTerra

Recorded on 26th January 2021. (UnaTerra regularly hosts webinars on. Read more. The post Video – International payroll and managing international operations appeared first on UnaTerra.

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It’s 2021. Are You Going to RFP for Your Contact Center This Year?

Blue Ocean

After a year flirting with the ever-present “pause” button, we’re seeing many more businesses hit the gas on their customer care program—in particular, seeking out the right outsourced partner. Sound like a familiar scenario? If so, the RFP is about to become the friend you love to hate. It’s a necessity—but it doesn’t have to be a headache. Listen to the audio or read the article.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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RPA Blueprint: Top Strategies for Advancing Your Automation Journey

Automation Anywhere

Many automation stories may start the same, but each journey can vary significantly from one company deploying RPA to the next. Some companies seem to take longer to get their bots off the ground, while others manage to scale significantly in the same time frame. What’s their secret? After supporting the automation success of well over 4,000 Automation Anywhere customers across the globe, we have identified three stages of automation maturity that will help you assess your current standing and l

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Outsourcing Data Entry Projects Philippine Companies Offer

Magellan Solutions

When to outsource data entry projects. Are data related tasks eating too much of your time? Is the labor market rate in your country getting higher? Finding it difficult in finding the right people who meet your expectations? Or you simply don’t have ample space? This article discusses what we have achieved with our clients when they decided to partner with us.

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Maximizing Integration Value and Avoiding the ‘M&A Leaky Bucket’ Syndrome

Aspirant

M&A Promises vs. Reality.

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Shaping organisational success – Ground Rules – Part 1 – Open Letter to the team

Risk Guide

By Horst Simon, The Risk Culture Builder. Since I am very new to this company, you have no way of knowing what I expect from managers and what I think managers must do to fulfil their roles in the company. Nor do you know what to expect from me as we go forward, working together. You have the right to know these things from the outset and I thus want to talk about some of these matters.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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How to Use Procurement Technology to Your Advantage

https://www.hcmworks.com/blog

Procurement professionals are a critical part of any successful strategy for purchasing goods and services. These specialists help businesses balance quality and cost, maintain profitability, and develop supplier relationships. However, the widespread supply chain disruptions and fluctuations in demand caused by the COVID-19 Pandemic has caused many businesses to reevaluate their risk assessments.

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Dental Answering Service in the Philippines

Magellan Solutions

Are you looking for dental answering services? Why not outsource in the Philippines? The amount of work in a dental office is tremendous. Dentists have to reach out to patients, make and screen calls, and so much more. And these are all admin works, not their actual job yet. As you can imagine, this takes up all the time that a dentist has. Doing back-office tasks is not only time-consuming, but it’s also inefficient.

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H-1B Visa Program Updates: Two Changes Your Company Needs to Know

Velocity Global

In October 2020, The United States Department of Labor (DOL) and Department of Homeland Security (DHS) announced a new restriction to the H-1B worker visa program. Before the rule change, companies hiring overseas workers used a lottery system to apply for the H-1B worker visas. The October 2020 rule replaced the lottery with a wage-based system that increased costs for companies looking to hire H-1B workers. .

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Best Virtual PA Sevices

Magellan Solutions

How much it cost for a virtual assistant. Basic administrative tasks cost around $15-25 per hour. Meanwhile, you pay customer service executives $25-30 for an hour. For more complex tasks, the expected salary would reach at least $50. . An experienced assistant may charge more. Their years of expertise do not come cheap anymore. With more years of experience, the higher their expected salary is.

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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Upgrade Your Business: Get an After Hours Answering Service

Magellan Solutions

Let’s upgrade your business now by getting an After Hours Answering Service! You’re a proud owner of your business. You have poured your heart and sweat into managing it and growing it. You hire the best people as much as you can, and you wake up every day to get a head start. But one day, you begin to see a decrease in satisfaction. Customers start to complain about the lack of a 24/7 service.

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What are The Different Virtual Assistant Services?

Magellan Solutions

Virtual assistant services in the Philippines. As long as you are in the business, you will definitely need a virtual assistant. Hiring VA’s are being considered especially with the technology developments. Creative projects . A creative VA has already invested time in learning many programs. Learning Photoshop or Lightroom takes time and effort. Even free graphic programs like Canva take time to understand and navigate. .

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The World of Modern Customer Support

Magellan Solutions

What defines customer support from customer service? Modern customer support is not exactly the same as customer service. The only similarity is that they employ customer service techniques. . The new customer support applies the principles of customer service in helping customers. It is available for both voice (phone calls) and non-voice (live chat and email) operations.

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Telehealth in Healthcare BPO

Magellan Solutions

Companies are now getting Telehealth services from their Healthcare BPO partner. But why? Telehealth gains its popularity overnight as soon as the pandemic hits the globe. With many restrictions put up by the government, staying at home becomes mandatory. It also forces businesses to limit their operations for the safety of everyone. These include healthcare providers like hospitals and clinics.

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Why (and How) to Switch to a New HR & Payroll Platform

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

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Why Hire an Order Taking Call Center?

Magellan Solutions

What is even an order taking call center? And why do people keep on saying they need it? A missed call is a missed opportunity. Do you agree? Delays in processing orders is a huge turn off for customers. Everyone wants to feel valued. We don’t want to waste our time waiting for the next person to attend to our simple request. We want it to be fast yet efficient and concise.

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What to Consider Before Starting Telemarketing Companies

Magellan Solutions

What are appointment setting services? Basically this service helps in finding new prospects without the hassle and stress that usually comes with it. Appointment setting serves to assist you towards other possible business partners. It is also a service that introduces you to other likely buyers. Appointment setting services are either: Lead generation.

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Filipino Virtual Assistance in Finance Advantages

Magellan Solutions

Need help with your finances? Let me tell you the advantages of hiring a Filipino Virtual Assistant! Filipinos are inherently smart with their finances. People admire them for their street smarts and ability to save money. The Philippine government initiated steps to increase financial literacy in the country. These measures include: The enactment of Republic Act (RA) no. 10679.

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Call Center Services Philippines: A Post-Pandemic Advantage

Magellan Solutions

Call Center Services Philippines Is Advantageous For The Post-pandemic Global Chain. Asian Development Bank claims that the post-pandemic trade landscape would change. It would turn more weight into digital and services trade. That the Philippines is in the best position to take advantage of this shift. The country has a comparative advantage. Due to its position as the World’s Call Center Capital and is a great choice for customer service.

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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Call Center Business Philippines: Top Services

Magellan Solutions

Call Center Business Philippines: Best Services. The call center business in the Philippines is perfect for any business. In fact, it is the BPO Capital of the World. This industry is so in-demand that many companies are outsourcing here every year. The Philippines BPO is also ready for the COVID-19 pandemic. There are several protocols made by companies and the government to continue the operations.

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Call Center in Philippines is a Resilient Market

Magellan Solutions

A Stable Call Center in Philippines Is A Great Choice For Your Business. The call center industry in the Philippines is considered as mature, fragmented, and highly competitive. This in turn creates a dynamic but fierce competition among BPO companies in the country. . BPO Philippines is Still the Best Destination. The ongoing pandemic left the world shaken up.

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Why The Need For A Virtual Office Assistant

Magellan Solutions

Virtual Office Assistant Can Help Maximize Your Processes. Advent of technology made everything turn things virtual. This made repetitive tasks easier and faster. Assistants are often hired as a support in whatever position a person may be in. . But what if hiring an in-house talent is expensive? Startups and small to medium businesses can relate. Why Choose A Personal Assistant Online from a Philippine BPO Company?

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Virtual Assistant Services for Legal Offices

Magellan Solutions

Virtual Assistant Services for Legal Sector. Law offices are one of the most cluttered places. In fact, they a lot of emails, phone calls, and paper documents everywhere. That’s why hiring a Virtual Assistant is an efficient choice. Lawyer’s primary task is to attend court hearings and defend their client. Most of their time is outside the office.

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Foundations of Diversity: Building an Inclusive Company From the Ground Up

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.