Talent Management Strategy

MAY 4, 2021

I regularly observe career coaches and recruiters encouraging candidates to send handwritten thank you letters to their interviewers. I have even seen hiring managers say that receipt of a thank you note is part of their decision making process and they judge candidates negatively for failing to comply. In some cases they even cut candidates… The post Reasons to rethink handwritten thank you letters appeared first on Dorothy Dalton.

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Automation Anywhere

MAY 6, 2021

Cyber attackers can be formidable villains: agile, quick, persistent—always looking for vulnerabilities in enterprises and exploring new possibilities in terms of attack vectors. If your company hopes to defeat them and protect your data , pocketbook, and reputation, consider a team effort of humans and bots. Traditionally, cybersecurity has fallen on humans to handle.

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V-Soft Consulting

MAY 4, 2021

Enterprise chatbots are revolutionizing businesses worldwide by transforming the way businesses communicate with customers in resolving their issues. Specifically, in the age of experience-as-an-economy, AI-powered chatbots with the ability to offer personalized interaction experiences, are offering innovative solutions to influence customer experience and build a valuable brand reputation.

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OpenAccess BPO

MAY 5, 2021

TAIPEI, Taiwan, May 5, 2021 — Multinational business process outsourcing (BPO) firm, Open Access BPO, announced its investment to expand its multilingual knowledge process outsourcing (KPO) and call operations. The investment adds a new Taiwan office. The global outsourcing firm has facilities in China, the Philippines, and its US headquarters in Las Vegas, Nevada.

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Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Invensis

MAY 7, 2021

Technology and businesses are mutually interlinked with changes in one dynamically influencing the other’s practices. It is the year 2021 and we are looking forward to the upcoming year 2022 and how it is going to affect the contact center industry. Let us have a quick overview of what call center software trends played a […]. The post Top 10 Call Center Software Trends for 2021/2022 appeared first on Invensis Technologies.

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Automation Anywhere

MAY 5, 2021

As enterprises have accelerated their shift to the cloud and digital transformation, so have all major enterprise software categories that were historically on-premises technologies. This acceleration includes the shift from legacy Robotic Process Automation (RPA) to RPA-as-a-Service or RPA in the cloud. Digitization, automation, and cloud make up core pillars of digital transformation.

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Velocity Global

MAY 6, 2021

On May 1, 2021, Singapore implemented a new rule affecting Dependant’s Pass (DP) holders working in the country. The regulation changes the requirements for DP holders seeking employment in Singapore. Read on to learn about the details of the new rule and what DP holders must do to work in Singapore compliantly. . Learn more about international worker compliance with The Definitive Guide to International PEO.

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Transparent BPO Outsourcing

MAY 6, 2021

Industry Veteran to Lead Philippines Operations Rockville, MD, April 29, 2021 – Steve DeBari has been appointed as Vice President of Operations of Transparent BPO, a global contact center and business process outsourcer. He reports to Lance Hale, President, Transparent BPO. DiBari will be responsible for the company’s growing operations in the Philippines and will […].

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Automation Anywhere

MAY 4, 2021

If you were technically minded as a kid, you might have gotten one of those electronics kits for your birthday that had wires, transistors, resistors, and other electronic components embedded in blocks. To make a functioning doorbell or lie detector or AM radio, you didn’t have to be trained in advanced circuit design or spend hours or days mapping out and testing your circuits and components.

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Magellan Solutions

MAY 6, 2021

Best ecommerce full outsourcing platforms. You have to be design savvy and an expert in programming. These jobs are better left with the experts. After all, this is where customers will make their orders. You want to make sure that their experience is a positive one. In addition, you need to figure out the best eCommerce platform for your business. Because of the pandemic, eCommerce seems to be in a pretty good spot.

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Future of Digital Sourcing Outsourcing

MAY 4, 2021

Responsible InfoSec is the Hot New Purpose. Related news: What Is ISO 27001? Everything You Need to Know Digital transformation is the phrase on everyone ’ s lips – for good reason. It enables organizations to better manage operations, enhance profit margins, and ensure the efficient transfer of goods and information between supply chain nodes.

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Transparent BPO Outsourcing

MAY 6, 2021

Customer Experience Skills Augment Company’s Management Ranks Rockville, MD, May 6, 2021 – Alan Jackson has been appointed as Vice President of Business Development of Transparent BPO, a global contact center and business process outsourcer. He reports to Scott Newman, CEO of Transparent BPO. Jackson will be responsible for helping build the sales pipeline for […].

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inDinero

MAY 5, 2021

The thought of a compliance audit makes most people sweat. Currently, the SBA is conducting first-round PPP audits. Oh! The drama! If you’ve read our PPP guide , you already know that the SBA is committed to ensuring that taxpayer-funded PPP loans went to COVID-impacted small businesses to keep employees on the payroll. Sadly, the SBA Office of Inspector General (SBA-OIG) is overflowing with potential pandemic loan fraud cases for PPP and the EIDL loan programs.

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Magellan Solutions

MAY 6, 2021

Technology is shaping Outbound Telemarketing in more ways than one. Since its conception, outbound telemarketing has become the go-to of businesses who want to have a progressive revenue and sales. But, nowadays, most companies think that Outbound marketing is not relevant anymore, especially with the establishment of the National Do Not Call Registry and the boom of inbound calling services.

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Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

Risk Guide

MAY 5, 2021

Season 1, Episode 2: Alexander Larsen continues his conversation with Gregory Irgin in the UAE. In this series of Risk Managers Getting Coffee, we’ll be meeting with seven Risk Managers to gain insight into their risk experiences, areas of expertise and to learn more about risk management in the country they work in. Gregory shares his exciting stories of working in the Middle East and Africa and his experience on geopolitical and cultural risks.

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CDS

MAY 4, 2021

CDS Point of View Two giants of IT distribution announced a $7.2B merger last month – Tech Data and Synnex are planning to form a $57B giant, with more than 22,000 employees and 200,000 products. Dennis Polk, SYNNEX president and CEO, provided a boilerplate perspective. “This transaction allows for accelerated revenue and earnings growth, an expanded global footprint, and the ability to drive significant operating improvements while continuing to create shareholder value.

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V-Soft Consulting

MAY 4, 2021

We are lucky to have this month's employee spotlight in the #VSoftFamily! Tricia Barbier joined the team about a year and a half ago and has since led the new channel marketing initiative with great success and has been a great team player at many virtual team building and happy hour events. If you've worked with Tricia, you know you can count on her to get the job done with a smile on her face!

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Magellan Solutions

MAY 5, 2021

Outsource telecom in the Philippines. Telecom services help telecommunication companies. It maximizes their work output and improves their core functions. Telecom BPO services can only be put into maximum use if applied to the telecommunication industry. . There are very many reasons for you to consider outsourcing with us. The most important is that we let you gain access to experts in different fields, including business marketing.

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Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Quint

MAY 4, 2021

Enterprises that approach uncertainty and risk in software development based on lean and agile methods often do experience financial control as a restriction. Traditional budgeting and cost reporting is a system based on rigid frames, and it – along with the process of project cost accounting – burdens the lean and agile enterprise with unnecessary and counterproductive overhead and friction.

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Invensis

MAY 1, 2021

History and Rapid Growth of RoR (Ruby on Rails) Ruby on Rails is a developmental framework for creating web-based applications. It comprises a development tool named Rails and a programming language called Ruby. Yukihiro Matsumoto created Ruby in the mid-1990s to minimize the frustration and efforts involved in complex coding projects. The language compiled […].

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Transparent BPO Outsourcing

MAY 3, 2021

Customer Experience Skills Augment Company’s Management Ranks Rockville, MD, May 3, 2021 – Alan Jackson has been appointed as Vice President of Business Development of Transparent BPO, a global contact center and business process outsourcer. He reports to Scott Newman, CEO of Transparent BPO. Jackson will be responsible for helping build the sales pipeline for […].

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Magellan Solutions

MAY 5, 2021

How Telecom BPO Services Maximizes Productivity? The telecom BPO services provide a lot of advantages to various industries. It allows them to be more flexible with their business. Besides that, using Voice Over Internet Protocol (VoIP) ensures future proof network communication. Telecommunication is not a new mode of communication. It’s been around since the late 1800s.

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Analytics

Velocity Global

MAY 6, 2021

Investing in a green future is no longer a far-off ideal for countries around the world. It’s an economic necessity—and international governments are taking action. The COVID-19 pandemic ravaged economies worldwide, prompting countries to re-examine how current policies and practices impact their long-term business outlooks. At the same time, new research reinforces the economic benefits of green initiatives—like the $23 billion in global savings that would result from countries switching from c

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Magellan Solutions

MAY 4, 2021

What is outbound call center ? An outbound call center is a function that makes outgoing calls to: Customers. Prospects. Other businesses. It originates with a sales or support representative dialing a third party’s telephone number. . But an outbound call center can only fulfill its purpose when it’s efficient and effective. Must haves for an outgoing call center.

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Magellan Solutions

MAY 3, 2021

Call centers vs. bpo philippines. The terms BPO and call center are used interchangeably most of the time but there is a difference. A BPO Company performs back-office tasks of any business like customer support or accounting functions. Meanwhile, a call center company handles just telephone calls. Here at Magellan Solutions, we are not just a call center.

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Magellan Solutions

MAY 3, 2021

Why Is the CRM System Vital for Telemarketing Services in the Philippines? You must have heard of the “seamless integration of CRM” sales pitch many times. Whether from call center Philippines, telemarketing companies Philippines, or call center outsourcing Philippines. . CRM is not a mere lip service when it comes to the global BPO market. Telemarketing services vendors and businesses worldwide understand its importance to deliver optimal services. .

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Magellan Solutions

MAY 2, 2021

Best software for outbound call center services. Magellan Solutions outbound or “cold” calls raise awareness about your products to targeted audiences. Our calls are between you and prospects you’ve never been in touch with. . These unsolicited calls convince customers to make a purchase. . We use the following software, but may add more according to your needs: InsideSales – Rebranded as XANT.

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Magellan Solutions

MAY 1, 2021

Advantages of mortgage process outsourcing companies . Our mortgage processing services are being tailored according to your specific needs. Magellan Solution provides experienced processing and closing teams. They dedicate themselves to helping you through the whole process. We have listed our advantages that clients have experience after working with us: Streamlining of lengthy and complicated processes.

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Magellan Solutions

MAY 2, 2021

How Can B2B Telemarketing Lead Source Make or Break Your Company? B2B telemarketing is an essential process for any firm to get business partnerships. It serves as the first point of contact to introduce your service to others. However, setting up your telemarketing is not a one and done procedure. There are several things that you need to consider before even starting making outbound calls. .

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