Customer Serv Outsource Smarter

FEBRUARY 7, 2023

What is impact sourcing, and why is it relevant? Impact Sourcing is a socially conscious business practice where companies are intentional about hiring individuals living in areas with persistently high unemployment and limited career opportunities. In many developing countries, job seekers significantly outnumber formal job opportunities. Therefore, socially oriented outsourcing strategies aim to make a positive economic impact on disadvantaged and marginalized sectors of the population, in add

Impact Sourcing 98

Impact Sourcing Sourcing Jobbing Outsourcing 98

Bydrec

FEBRUARY 8, 2023

If you're looking for a cost-effective and efficient way to outsource your software development needs, nearshore software development may be the solution for you. This outsourcing model has gained popularity in recent years and involves partnering with a software development company in a nearby country. By choosing nearshore, you can take advantage of several benefits such as lower costs, cultural proximity, and time zone compatibility that traditional offshore outsourcing doesn't offer.

Nearshoring 84

Nearshoring Software Offshoring Outsourcing 84

The Global Small Business Blog

FEBRUARY 6, 2023

©iStock/PeopleImages What's affecting me, my clients, my colleagues and other global small business owners: SBA Administrator Guzman in Anaheim recently – showing pride for global small businesses in Anaheim, CA. Black-owned brands eye ‘unicorn’ success with McKinsey’s Next 1B. Scientists at the University of Padova in Italy have proven that by using a completely non-invasive brain-machine interface technology, those who are fully paralyzed can drive a wheelchair simply by using their minds and

Administrative 159

Administrative Management 159

Metasource

FEBRUARY 7, 2023

In today’s digital age, everything revolves around data. From logging employee productivity to managing client information, the business world is dependent on capturing and analyzing data to gain insight into organizational functions. When companies fail to do so effectively, their operations suffer. According to a global survey conducted by Dimensional Research , 82% of organizations operate using outdated data, and 85% are forced to face “incorrect decisions and poor business outcomes” because

Service 52

Service Robotics Process Automation Business Process Outsourcing Labor Costs 52

Advertisement

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

Flexibility

Forrester Digital Transformation

FEBRUARY 6, 2023

Digital transformations are notoriously hard. In Forrester's Business And Technology Services Survey, 2022, nearly all services decision-makers have or anticipate challenges in executing their digital transformation. But this does not mean that there is some secret sauce that only a chosen few digital natives possess which remains hidden to the rest of us.

Service 246

Service 246

31 West

FEBRUARY 10, 2023

Are you looking to grow your business? Are customer retention and increasing sales your business objective? If yes, you need to focus on the quality of customer support you deliver. You can have an internal team or an outsourced IT help desk team ; the quality should remain consistent. Jira and Zendesk are solutions that can help you in the process.

Sales 130

Sales Customer Support Customer Service Service 130

Groove Technology

FEBRUARY 9, 2023

Introduction As part of the post-Covid impact, digital channels now account for 72% of customer interactions in the retail industry. With such a significant increase in digital transactions, retailers now have more applications and a higher volume of customer data than ever. This creates both opportunities and challenges for retailers, who must find ways to leverage data to provide more personalized and seamless experiences while ensuring compliance with privacy regulations and addressing cybers

Retail 130

Retail Sales Sourcing Cybersecurity 130

Forrester Digital Transformation

FEBRUARY 9, 2023

The world of money is changing, and India has made impressive progress toward innovations in digital payments. India’s central bank, Reserve Bank of India (RBI), is now focusing on Central Bank Digital Currency (CBDC). Things have been a little hazy around the use of cryptocurrencies in India.

Banking 235

Banking Marketing Service 235

31 West

FEBRUARY 9, 2023

AutoTask is a scalable PSA solution designed for IT help desk service providers. The tool streamlines your IT management functions and automates a wide array of tasks, making it easy to run your IT business. This saves your team time in executing repetitive tasks manually. AutoTask is a comprehensive package that covers all modules in a single centralized unit.

Management 130

Management Out-Tasking Automation Outsourcing 130

The Global Small Business Blog

FEBRUARY 10, 2023

©iStock/Anna Shalygina Globalization has seen ebbs and flows over the decades. According to the International Monetary Fund (IMF), the “Slowbalization” that followed the global financial crisis has been characterized by a prolonged slowdown in the pace of trade reform, and weakening political support for open trade amid rising geopolitical tensions.

204

204

Advertiser: Paycor

Structured interview questions are a valuable tool for reducing bias in hiring. They help: Ensure all candidates are asked the same questions in the same way Level the playing field so all candidates have a fair chance of being successful Improve credibility, reliability, and validity Download the guide to get the most out of your interview questions!

McKinsey and Company

FEBRUARY 7, 2023

Current macroeconomic conditions, consumer focus on sustainability, regulations, and changing business models could further drive farmers’ adoption of agtech products, if their concerns are addressed.

Regulations 122

Regulations 122

Forrester Digital Transformation

FEBRUARY 7, 2023

Forrester provides guidance on how to succeed with AI governance with the NIST’s AI RMF 1.0.

Risk Management 246

Risk Management Risk Management Government Management 246

31 West

FEBRUARY 7, 2023

Are you struggling to route, track and manage requests and issues? Are repetitive tasks bogging your service desk? Do you not have tools to analyze the data at hand? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

The Global Small Business Blog

FEBRUARY 8, 2023

©iStock/Pixfly Global financial infrastructure platform Stripe and global small business platform Xero recently announced the expansion of their partnership to help small businesses worldwide get paid faster. Stripe and Xero are working together to build a far deeper integration of Stripe Connect into Xero’s small business platform that will enable greater convenience for customers and automate accounting for transactions.

Accounting 196

Accounting Automation 196

Advertisement

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

Resource Optimizing

Perficient Digital Transformation

FEBRUARY 7, 2023

“Personalization” has been one of the hottest buzz words and approaches in the digital commerce space over the last five years. But personalization isn’t new- it’s been around as long as humans have been conducting commerce. Think about it. Even before the onset of eCommerce and digital buying channels, brands were personalizing ads and products to attract certain types of customers – which is, personalization at its roots.

Accounting 111

Accounting Engineering Customer Service Service 111

Forrester Digital Transformation

FEBRUARY 8, 2023

Consumers shared their attitudes towards subscriptions - see key highlights.

Retail 246

Retail Marketing 246

31 West

FEBRUARY 7, 2023

As businesses are adapting to the remote work culture, they are focusing on tools and automation technology that simplify hectic tasks. Evert IT help desk service provider needs a robust RMM (Remote Monitoring and Management) solution to maximize organizational efficiency. The tool automates a wide array of tasks, reducing your employees’ workload and offering seamless asset management.

Management 130

Management Automation Right-Sizing Out-Tasking 130

The Global Small Business Blog

FEBRUARY 7, 2023

©2023 Women Entrepreneurs Grow Global. All rights reserved. "Be safe, be you, be a badass." – Ana Kraft Hello all women badasses (and entrepreneurs). We invite you to join Women Entrepreneurs Grow Global's next wegginar® Wednesday, February 8, 2023 at 11:00 AM Central Time to hear from badass founder and CEO of Xena Workwear, Ana Kraft. She'll talk about " Building a Global Brand Beyond 'Shrink It and Pink It'.

Manufacturing 179

Manufacturing Banking Engineering Design 179

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

Reduced Overhead

Perficient Digital Transformation

FEBRUARY 8, 2023

“We Should” is Said a Lot I’ve worked at a handful of companies throughout my career. If you split the years out, half of my time has been working within an agency and the other half has been in-house. The agency work has allowed me to see dozens of other companies as well. I’ve been able to participate in high-level business strategy sessions, company culture discussions, branding efforts, and advertising campaign planning and execution.

Accounting 111

Accounting Management 111

Forrester Digital Transformation

FEBRUARY 9, 2023

Our recent 2022 survey found that among the APAC data and analytics decision-makers, only 13% indicated that their enterprise has advanced insights-driven business maturity — that is, they use a decide-act-learn-improve loop to ensure that insights are having maximum business impact.

Analytics 130

Analytics Automation 130

31 West

FEBRUARY 6, 2023

A firewall is an internet security method. It analyzes and scans all data traffic flowing to and from your network as per a predefined set of regulations. Firewalls block uncertified data traffic and allow only the data that is supposed to be secure. The process involves a set of security restrictions that you or your network manager specify. Firewalls analyze the meta content of data packets and decide whether to allow or block traffic depending on established rules.

Regulations 130

Regulations Outsourcing Administrative Sales 130

The Global Small Business Blog

FEBRUARY 4, 2023

©2023 Laurel J. Delaney. All rights reserved. "The more you praise and celebrate your life, the more there is in life to celebrate.

130

130

Advertisement

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

Analytics

Perficient Digital Transformation

FEBRUARY 6, 2023

Today, more than ever, businesses require a direct relationship with their customers across all touchpoints. A Customer Data Platform can help marketers organise their data, improve audience segmentation, manage campaigns, enhance digital experience, streamline cross-channel marketing orchestration and optimise customer analytics. However, the sheer amount of time and effort needed to collect, separate, and segment your customers, leads, and existing clients into the appropriate categories are e

E-Commerce 111

E-Commerce Sourcing Analytics Sales 111

Forrester Digital Transformation

FEBRUARY 9, 2023

It’s no secret that in today’s business climate, corporate banks are feeling the squeeze. They struggle with an installed base of pre-modern applications and archaic processes. Now is the time when corporate banks change the way they serve clients.

Banking 130

Banking Automation Service 130

Globalization Partners

FEBRUARY 10, 2023

Whether you’re testing new markets or scaling your workforce, international hiring can be an exciting yet challenging venture, even for experienced businesses. However, researching cultural nuances, leveraging effective tech tools, and implementing best practices will help streamline the global talent acquisition process. G-P is at the forefront of the global employment industry, and our years of experience have equipped us with detailed knowledge to guide growing companies during their global h

Global Hiring 110

Global Hiring Right-Sizing Global Recruiting Collaborations 110

SEBPO

FEBRUARY 10, 2023

Borrell Miami MARCH 5 – 7 2023 Miami, FL If you follow your favorite outsourcing thought leader, you’ll get to Miami. Borrell Miami. This March 5th through 7th, SEBPO’s Todd Handy and Brett Dunlop are headed to the 13th annual Borrell Miami conference, joining forces with hundreds of other advertising executives and industry leaders. Located at the elegant Miami Marriott on the Biscayne Bay, local advertising, marketing, and revenue strategies will dominate this three-day conference center

Retail 98

Retail Accounting Outsourcing Marketing 98

Advertiser: Paycor

HR leaders drowning in paperwork struggle to meet C-suite's strategic expectations. Burnout and high turnover plague the field, with 95% feeling overwhelmed. This guide explores how the right tools can free HR from admin tasks and empower them to become the strategic leaders they’re meant to be.

comeMakeit

FEBRUARY 7, 2023

Just before AI Tools grabbed popular attention, the tech industry was abuzz with metaverse and its related technologies like AR (Augmented Reality), VR (Virtual Reality), etc. These technologies are quickly finding new applications in diverse domains. Many assumed metaverse technologies only refer to a digital universe where digital personas of people participate in various collaborative activities like attending virtual meetings, training sessions, etc.

Insurance 96

Insurance Healthcare Engineering Software 96

Forrester Digital Transformation

FEBRUARY 9, 2023

Baffled by what you hear about the economic environment? Struggling to make sense of conflicting points of view? You’re not the only one. We’ve been wading in a sea of contradictions for some time now, trying to balance consumer perceptions that say one thing with macroeconomic data that say another.

Marketing 130

Marketing 130

Simplr

FEBRUARY 7, 2023

Hold the phone: it’s time to increase efficiency and cost-effectiveness. Historically, phone is the most expensive customer service channel to staff and maintain. Still, in a world where companies are constantly dealing with customer inquiries and complaints, the phone has persevered given how efficient it is for resolving problems. Or is it? According to the eDigital Customer Service Benchmark Survey, just 44% of consumers are actually satisfied with traditional phone experience.

Customer Service 95

Customer Service Service Retail Call Center 95

McKinsey and Company

FEBRUARY 9, 2023

What’s the fate of globalization? New research breaks down changes in the global flows that bind us together—and what those changes mean for our collective future.

Research 96

Research Manufacturing Service 96

Advertisement

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.