Sat.Jan 28, 2023 - Fri.Feb 03, 2023

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What Makes A Great Outsourcing Partnership (and even friendship) 

Redial

As the term nearshoring keeps popping out on different media outlets , reinforced by constant trade and investment agreements, companies will continue to outsource. So, in the month of love and friendship, we see fit to talk about the benefits of outsourcing partnerships and how to keep them successful and turn them even into friendships. Which ultimately relies on development and execution.

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Three Key Ways To Scale Your Team Through Outsourcing

SEBPO

Three Key Ways to Scale Your Team Through Outsourcing BLOG Three Key Ways To Scale Your Team Through Outsourcing As a partner to some of the largest companies in the digital advertising industry, we have witnessed how daunting growth can be without a plan to scale your operations. Once they decided to work with us, our clients, regardless of their size, have experienced how they can expand their reach and augment their ad ops, creative, data solutions, media planning, and quality assurance teams

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Why the Dedicated Team Model is the Future of Outsourcing

Outsource Workers

For businesses and organizations, outsourcing has become a popular solution to streamline operations and cut costs. With the ever-evolving technology landscape, the dedicated team model appears to be the future of outsourced solutions. This trend offers great potential for companies to take advantage of several benefits, including cost-effectiveness, access to specialized skills and resources, and overall flexibility.

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BPO in Mexico

Intugo

BPO in Mexico: what it is, what are its advantages, and when to implement it as a strategic tool What is meant by business process outsourcing or BPO in Mexico? Traditionally, companies have been in charge of carrying out the entirety of their operations internally. This has been the case even though some of the functions they perform are outside of the realm of their primary business activity.

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The HR Leader’s Workforce Management Guide

In today’s fast-paced business world, effective workforce management (WFM) isn’t just an option—it’s a necessity.

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Indian Companies Eyeing Global Expansion

The Global Small Business Blog

©iStock/lakshmiprasad S Small and medium businesses in India have now set their sights on global expansion, with many first-generation entrepreneurs successfully building their companies and looking to grow overseas. After completing his master’s degree in 1999, 48-year-old Saket Gaurav started working at a Russian company for a while before he moved to Dubai to join another firm.

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Cybersecurity Risk Dashboards: No Value, Extreme Liability

Forrester Digital Transformation

In the last twelve months, “Risk Dashboards” became all the rage in cybersecurity with varied titles like “Risk Index,” “Security Baseline,” “Security Posture,” and “Risk Posture.” These dashboards appear in a vendor’s user interface and purport to help security programs improve. Some even offer coveted “benchmark data,” leaders can share with boards and executives.

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6 Autotask Features That Will Elevate Your Business’s Efficiency

31 West

IT help desk providers know the importance of tapping into automation technology to streamline repetitive tasks. This boosts employees’ productivity and saves them time in executing the same tasks every day. Autotask is one such cloud-based, scalable automation technology that’s designed to simplify your business operations. Featuring custom ticketing templates and an impressive user interface, the extensive range of features offered by Autotask has made it an ideal choice for IT service p

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Franchise Brands Continue to Expand Internationally

The Global Small Business Blog

©iStock/Dilok Klaisataporn COVID has forever changed businesses, especially franchises, yet international businesses have learned to adapt and continue to expand into new countries. This month Franchising.com rounded up their international deals with reports on Dave and Buster’s, Hyatt, IHG, Jan-Pro, McDonald’s, Slim Chickens, The Habit Burger Grill, Twin Peaks, and Woof Gang Bakery… and how France is cracking down on influencers.

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A New Year Demands A New Digital Measurement Framework

Forrester Digital Transformation

There’s something about entering a new year. Unbridled optimism, renewed hopes, and general positivity about having a fresh start are typical emotions. But 2023 is not like any other year.

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How to close the Black tech talent gap

McKinsey and Company

Businesses risk billions if Black professionals continue to be underrepresented in tech jobs. Closing the gap means making changes to education, recruiting, and retention initiatives.

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We’re Here to Help! How to Navigate Your Top HR Priorities

Are you helping your people proactively plan for retirement? How are you prioritizing the mental health of your HR team? These are a few of the questions that HR professionals are seeking answers to today. Luckily, Gallagher’s consultants came together with four robust articles (and one infographic) that help address these pain points and provide you with proactive planning tips to help you simplify, personalize and create flexibility in your benefits offerings to help ensure your people thrive

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Jira vs Autotask Compared 2023

31 West

Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience. Jira and Autotask are two such solutions we will be exploring today.

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Did You Know? Website Globalization Review Gap Analysis

The Global Small Business Blog

©iStock/metamorworks The Website Globalization Review (WGR) Gap Analysis service provides technical and strategic assessment of a business’s ecommerce sales channel efforts. This is a SEO diagnostic service designed to help you acquire more international consumers online and is available to CS clients as part of digital strategy counseling with a CS Trade Specialist.

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Use Marketing Analytics To Support Your 2023 Marketing Strategy

Forrester Digital Transformation

Marketing analytics is the practice of measuring, managing, and analyzing data from marketing initiatives — including channels, programs, campaigns, and tactics — to improve marketing effectiveness and identify opportunities to optimize short- and long-term objectives.

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Sitecore Honors Six Perficient Colleagues as MVPs in 2023

Perficient Digital Transformation

“I’m thrilled to share that six of my colleagues have been named a Sitecore Most Valuable Professional (MVP) for 2023 in the categories of technology, strategy, and ambassador,” Brian Beckham, General Manager, said. “I’ve seen firsthand how hard these individuals have worked over the last year, not only to accelerate their own knowledge but to share their expertise with fellow colleagues at Perficient and the greater Sitecore community.

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Challenges and Solutions in High-Volume, High-Stakes Hiring

Facing a hiring surge that feels like conducting a complex orchestra? Our guide is your roadmap to harmonious high-volume hiring. In it, you’ll learn: Strategies to maintain quality while hiring at scale The real math behind agency vs. in-house recruiting Secrets to a stellar candidate experience during hiring spikes Resource optimization techniques for stretched TA teams Don't let resource constraints or market pressures derail your hiring goals.

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What Is The Difference Between Windows Server 2016 And 2022?

31 West

Microsoft keeps introducing new features and upgrades to its operating system to maximize security and increase network speed. In September 2021, Microsoft announced one of the biggest upgrades to its operating system, i.e., Windows Server 2022. Now that the latest edition of Windows Server has been launched, it’s advisable that all businesses, especially IT help desk service providers , upgrade their windows to the 2022 edition to reduce the risk of cyber threats.

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Performance through people: Transforming human capital into competitive advantage

McKinsey and Company

A dual focus on developing people and managing them well gives a select group of companies a long-term performance edge.

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TIER: Tech Layoffs Are Signaling Something Much More Than A Downturn

Forrester Digital Transformation

Tech Execs, do not be too aggressive with short-term cuts that inevitably will force you to play catch-up in the long run. Instead, be aggressive with repositioning your workforce to expand core business growth and strengthen the durability of your advantage in the market.

Marketing 130
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Revolutionizing the Way We Pay: The Top Payment Industry Trends You Need to Know in 2023

Perficient Digital Transformation

Across industries, consumers are communicating the same demands; they see the thing, they want the thing, and they want it in their hands within hours, if possible. And if it’s not possible, they wonder why not since it usually is through Amazon. Because money is what makes the world go-’round, the payments industry has responded to this heightened sense of urgency from consumers to get ahold of merchandise, services, and funds seamlessly, immediately, and with little to no human interacti

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Best Practices to Streamline Compensation Management: A Foundation for Growth

Speaker: Joe Sharpe and James Carlson

Payroll optimization can be one of the most time-consuming and complex factors of small business management. Yet, organizations that crack the code on streamlining employee compensation often discover innovative avenues for growth. With the right strategies in place, outsourcing and streamlining payroll processes can result in substantial time and resource savings.

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What Is Data Discovery And How To Implement It?

31 West

Data is, without any doubt, the most powerful tool in a marketer’s arsenal. It has a proven track record for generating leads, predicting business trends, or providing insights that lead to better IT help desk services. And when it comes to data, there’s one topic in the market that we can easily call the hottest these days. That is the topic of data discovery.

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How the Asian insurance market is adapting to the future

McKinsey and Company

In this podcast, three McKinsey partners and leaders of the Insurance Practice discuss the themes that will define Asian insurance in 2023 and beyond.

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Call It What You Want, Cyber Risk Quantification Is Now A Must

Forrester Digital Transformation

What do Live Nation’s Taylor Swift ticketing debacle and cyber risk have in common? Bad assumptions.

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Acquia DXP: Key Enabler for Digital Transformation in an Age of Digital Engagement.

Perficient Digital Transformation

Adhitya Rajkumar, Technical Architect – Digital Solutions, co-authored with me to bring you a comprehensive Acquia DXP series. We’ll cover everything from the basics to advanced topics, all from a technical point of view. Technological innovation has reached unparalleled levels, and almost all businesses embrace digital transformations to obtain a competitive advantage.

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Why (and How) to Switch to a New HR & Payroll Platform

Speaker: Speakers:

HR and payroll impact every aspect of your business. Choosing the right provider is one of the most important decisions you’ll make. Before you decide, hear first-hand customer accounts in Paycor’s webinar to learn: The three most important things to look for when switching. How to begin your search. What are some of the red flags?

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Zendesk vs ServiceNow Compared 2023

31 West

Customer service is one of the main building blocks of businesses today. Customers highly value companies that provide them with a personalized experience. From a financial perspective, companies can generate more revenue and retain customers in the long run. So, if you are looking to optimize your service desk, employing customer service software would be a good option.

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A guide to impact investing in Black economic mobility

McKinsey and Company

Eight socioeconomic pillars can support the growth of Black-owned businesses and increase opportunities for Black communities.

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Want More Customer Data? Build An Enterprise Data Strategy First

Forrester Digital Transformation

In the era of data deprecation, many B2C marketing clients are asking me “how can I get more first-party data?” or “how do I get more customers to share data with me?

Marketing 130
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Today in Global Small Business: Global Supply Chain Finance for Global Small Businesses

The Global Small Business Blog

©iStock/Tryaging What's affecting me, my clients, my colleagues and other global small business owners: To support global supply chains, we need to help global small businesses. Tips for expanding your online business globally. How to grow your employee benefits as you expand globally. Quote of the week: “Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee.

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Transform Employee Wellbeing and Control Costs Through Data-Driven Strategies

In today's dynamic business environment, HR leaders face immense pressure to optimize costs while maintaining a competitive edge to attract, retain and engage their workforce. Gallagher can help you meet that challenge head-on. Our proprietary data and people analytics platform, Gallagher Drive ® , provides the elevated insights you need to make impactful program decisions that are aligned with your organizational goals and set your strategy up for long-term success.

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A Beginner's Guide to ServiceNow IT Workflow

V-Soft Consulting

With the IT industry booming, so many companies are quickly moving towards digital transformation and in the process, they are replacing outdated, manual practices with digitized solutions. Business leaders are changing their perspectives and switching to technologies that are capable of handling everything. If you are planning to switch to technology to manage your company’s IT Workflow and streamline your business goals, ServiceNow is probably the best solution for you.

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The Future of Blockchain in Banking and Financial Services and FinTechs | Blog

Everest Group

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Read on to discover the future of blockchain in this blog. A brief history of blockchain in banking and financial services and FintTechs Since its introduction in 2008, blockchain has established itself as a key to opt

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The Keys to Effective Digital Product Management

Forrester Digital Transformation

If you’re in product management, your skills are needed today! According to Glassdoor, the number of product manager job openings has increased 135% over the past five years, with up to 17,000 available job openings on the site today.

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Deploying A BPO Disaster Recovery Plan Built for Your Business

Transparent BPO Outsourcing

“Hope” is not a plan to mitigate inevitable risk! By Randy Rollins , VP of Information Technology, Transparent BPO A well-worn mantra circulates throughout information technology circles: “it’s not a matter of if something will go wrong, it’s a matter of when something will go wrong.” Something will inevitably go awry with your IT systems […] The post <strong>Deploying A BPO Disaster Recovery Plan Built for Your Business</strong> appeared first on Transparent BP

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Foundations of Diversity: Building an Inclusive Company From the Ground Up

Can you guess why top-tier companies place such a high emphasis on diversity? Because a successful business mirrors the world around it. Diverse companies create empowering environments and are 35% more likely to financially outperform their peers. This new guide offers strategic insights to build a vibrant, diverse, and innovative workforce. Learn to assess your current workforce, understand demographics, and identify barriers to inclusivity.